McGuire's Grill & Bar
730 James St, Centralia
(618) 918-3844
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Recently caught fire, not open at this time.
For starters, two other tables that came in after us received their food first. Second, the Parmesan steak and shrimp WAS supposed to be served with a PARMESAN sauce… nothing, we asked about it and the server gave us grated Parmesan cheese. Three, the shrimp were peel and eat… Four, not all of the wings were cooked through. That was maybe my 4th or 5th visit there but that was my last..
* REPOST* Question as a business owner how would you handle this? Me personally ? as a person who have worked in the industry over 7 years, would always put the customer who supports the most and never really have a complaint but one time FIRST. I felt like I wasted 58$ and the reason why is because the pizzas I received were not as expected, it felt like I was gonna break my teeth off on the crust, I asked for fried hard wings with extra wet sauce the wings were not done NOT because of the sauce ( because the sauce was BARELY on there) and then the ranches were mixed with watery like substances.. the salad grilled meat was meat that was sitting in fridge more than 2 days how do I know? Because the tips of the meat were dried out like unsealed meat would look if you sat in fridge .. I’ve never had a complaint until Monday and thought hey let me just make this awareness to them. They were closed yesterday so I called today and the “ manager” was like oh I’m busy can you call back. Called back… “ oh she’s gone I’m the only one here” Messaged them again.. Was left on read so now I feel like it’s a “ oh well I’m sorry you got what you got type of vibe” Thanks McGuires 😒😒 I asked for a refund or remake of food and ended up getting blocked from their business page.
Question as a business owner how would you handle this?
Me personally ? as a person who have worked in the industry over 7 years, would always put the customer who supports the most and never really have a complaint but one time FIRST.
I felt like I wasted 58$ and the reason why is because the pizzas I received were not as expected, it felt like I was gonna break my teeth off on the crust, I asked for fried hard wings with extra wet sauce the wings were not done NOT because of the sauce ( because the sauce was BARELY on there) and then the ranches were mixed with watery like substances.. the salad grilled meat was meat that was sitting in fridge more than 2 days how do I know? Because the tips of the meat were dried out like unsealed meat would look if you sat in fridge ..
I’ve never had a complaint until Monday and thought hey let me just make this awareness to them.
They were closed yesterday so I called today and the “ manager” was like oh I’m busy can you call back.
Called back… “ oh she’s gone I’m the only one here”
Messaged them again..
Was left on read so now I feel like it’s a “ oh well I’m sorry you got what you got type of vibe”
Thanks McGuires 😒😒
Oh yeah I asked about a refund or a remake of food I got left on read.
Are you really supporting the community or just wanting extra money in your pockets?
I personally enjoy coming to mcguires for dinner or late night for bar hours. Owners are super nice, food is great!
Excellent hot wings. Excellent appetizers
That chicken wrap turned me into fein. Come. Eat. Here.
Atmosphere: 5
Food: 5
Service: 5
Love going to eat at Mcguires grill and bar. Great food and great staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cod Fish, Mushroom Swiss, Toasted Ravioli
Highly recommend! They have amazing food
Good food, very clean restaurant and great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Double Cheeseburger and Fries, Salad
Restaurantji Recommends
Had a ball. Food was hot and fresh. Workers were so nice. It was lit! No drama
Atmosphere: 5
Food: 5
Service: 5
The best bar in centralia
Atmosphere: 5
Food: 5
Service: 5
Great place
Atmosphere: 5
Food: 5
Service: 5
Great good great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheese Steak Hoagie, Cod Fish, Chicken Wings, Double Cheeseburger and Fries
Never feels inviting. Food is good but expensive!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Philly Cheese Steak Hoagie, Loaded Pulled Pork Nachos, Hot Wings
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