Chipotle Mexican Grill
$ • MexicanAbout Chipotle Mexican Grill
Chipotle Mexican Grill Reviews
76 ratings
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Dirty. Slow. Out of food by noon. Pick a struggle.
Ordered online for pickup and the order wasn’t ready until 30 minutes after pickup time. Both bowls in my order were incorrect. Was skimped on the guacamole and side chicken. Will not be returning to this location.
Absolutely terrible service. There were about 12 people waiting in line and only ONE employee actually serving customers. The line barely moved.
What made it worse was the complete lack of urgency. Employees were moving unbelievably slow, yawning in front of customers, and acting like they had absolutely no interest in getting the line moving. No hustle, no communication, no sense of urgency, and honestly no visible concern that a long line of customers was just standing...read full review
What made it worse was the complete lack of urgency. Employees were moving unbelievably slow, yawning in front of customers, and acting like they had absolutely no interest in getting the line moving. No hustle, no communication, no sense of urgency, and honestly no visible concern that a long line of customers was just standing...read full review
Hours
| Monday | 10:30AM - 11PM |
| Tuesday | 10:30AM - 11PM |
| Wednesday | 10:30AM - 11PM |
| Thursday | 10:30AM - 11PM |
| Friday | 10:30AM - 11PM |
| Saturday | 10:30AM - 11PM |
| Sunday | 10:30AM - 11PM |
Chipotle Mexican Grill in Champaign is a new location that offers good food and generous portions. Many customers appreciate the friendly and hardworking staff, especially during busy times. Despite the welcoming attitude, some reviews mention issues with service speed and efficiency. Long wait times, particularly during peak hours, are a common concern, with customers feeling that staffing could be improved by adding more workers or better organizing shifts. The drive-thru service has been criticized as especially problematic, with delays and incorrect orders reported, and one customer noted that the meat may not be fully cooked. The restaurant has also faced cleanliness issues, such as food on the floor, dirty tables, and unsanitary hand practices, which detract from the overall experience. However, the restaurant is generally clean and the food quality is good, with specific meals like the Honey Chipotle Chicken in a bowl being well-received. Management and staff efforts are noted as friendly and dedicated, though some customers suggest that staff could be more organized, especially during busy hours. One positive aspect is the promotion for wearing soccer jerseys, which was appreciated by families. Overall, while the food and staff are commendable, improvements in staffing, efficiency, and cleanliness are needed to enhance the customer experience at this location.