The hot slices of pizza is not fresh. Came right back to let the manager know, he stated that I can see how they look thru the window and I shouldn't hv bought it. I gave 2 slices away n his face and he still didn't care that I had to spend an extra $17 on a fresh pizza after jus spending $11 on some dried out pizza. So if u want a juicy pizza, order a whole pizza š it's fresh š
Atmosphere: 2
Food: 1
Service: 1
Zhanae Thomas
Date of Incident: Monday, [oct,27,205] at 11:39 AM Location: Ace Pizza Issue: Wrong order, , no refund, unprofessional staff!
I am completely disgusted with how Ace Pizza has handled my order and refund.
I placed an order on Monday at 11:39 AM. The guy who took my order put me on hold for 15 minutes and on top of that, he didnāt speak a word of English, making the process frustrating from the start. I was charged for a small pizza and six wings for $28 and some change.
That immediately didnāt sound right because I always order the 14-inch two-topping pizza with six wings and a one-liter pop for $24.99 which usually comes out to around $32 and some change with delivery. But I figured maybe there was a deal going on.
The employee told me heād have to call me back for the payment. Then a woman called saying she had just arrived late for her shift and asked for my card info again. She confirmed my name, number, and address so I assumed everything was correct. Unfortunately, I was wrong.
When my order arrived, it was completely wrong. When I called to fix the issue, they refused to remake the order and told me Iād get a refund instead. That refund never came. Days later, they told me if the refund didnāt show up, theyād give me cash on Friday. Itās now Monday almost a full week later and still nothing.
When I called to follow up, I was told āthe manager isnāt in until 3 to 5.ā I called at 4 and conveniently, the manager had ājust left.ā When I finally got someone to talk, the so-called manager said he didnāt even have access to the back office or receipts and had to call his boss to check if a refund was ever given.
How is someone managing a store with no access to refunds or receipts? How is it acceptable for customers to be left hanging for nearly a week over your staffās mistake?
This is the most unprofessional experience Iāve ever had with a restaurant. The communication is horrible, the staff is untrained, and the customer service is nonexistent. If I could give zero stars, I would.
I want my refund issued immediately. And for anyone thinking of ordering from this place donāt waste your time or your money. Their hospitality and communication are absolutely terrible. I can see if they let me keep the food they didnāt and they messed it up from the jump dominos would
Atmosphere: 1
Food: 2
Service: 1
stanee wills
Great option for feeding a larger family at a decent rate. We love the meal deals and the kids love the pizza.
Atmosphere: 5
Food: 4
Service: 5
Nick Rodriguez
Been ordering there for the passed three weeks. Pizza is very delicious and cooked to perfection.
Atmosphere: 4
Food: 5
Service: 5
Anthony Ramirez
Call to be put on hold. For 20 minutes said hello and wait . Called again was hung up on
Service: 1
Katrina Portis
It's a shame I have to change my review because of recent situation of them charging me twice and refused to refund my money back, after multiple times of trying to settle the matter.
Food: 5
Service: 1
Kansas Gilmore
This pizza was delicious order it for me and my students . Thank you
Atmosphere: 5
Food: 5
Service: 5
Elisa Meme
Been waiting since 7:30pm for my food .It is now 10:19pm and they still havenāt delivered my food .I just got off phone and now theyāre saying they will not be delivering food . Now all restaurants are close. Worst experience I ever went through .
Service: 1
Scorpio911
I only frequent 2 pizza establishments in Chicago so I was very hesitant but it was late and didn't have too many options I ordered a half cheese half veggie and the pizza was decent I only say decent becuz the sauce was a tad bit salty in my opinion but it was tolerable its not a disappointment tho. They should have turkey or chicken sausage tho I mean come on it's goin on 2025
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: XL Pizza
Positive Vibes
I was here for lunch yesterday and I seen the pest control man leaving out so I never went in.
Pizza bussin fasho, always hot af & fresh.. tell em extra sauce & itāll change your life
Atmosphere: 3
Food: 5
Service: 5
Floaty Bryant
I only gave 3ā due to, a previous visit.. There was a customer, who came after me, while I was waiting, for 10-15min., Yet got served before me, within the 15min., I was waiting.. (They seen me standing in the lobby, @ the counter, to be served. But servers a customer before me, who came after me) The pizza still good though. Just haven't been, in awhile.
Parking: There's parking due to other businesses in the mini mall.
Kid-friendliness: Children are welcome in the atmosphere.
Wheelchair accessibility: There is wheelchair āæ access.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: XL Pizza
Sparkle Cartledge
Ordered a calzone burnt the top first time donāt think Iāll be back
The hot slices of pizza is not fresh. Came right back to let the manager know, he stated that I can see how they look thru the window and I shouldn't hv bought it. I gave 2 slices away n his face and he still didn't care that I had to spend an extra $17 on a fresh pizza after jus spending $11 on some dried out pizza. So if u want a juicy pizza, order a whole pizza š it's fresh š
Atmosphere: 2
Food: 1
Service: 1
Date of Incident: Monday, [oct,27,205] at 11:39 AM
Location: Ace Pizza
Issue: Wrong order, , no refund, unprofessional staff!
I am completely disgusted with how Ace Pizza has handled my order and refund.
I placed an order on Monday at 11:39 AM. The guy who took my order put me on hold for 15 minutes and on top of that, he didnāt speak a word of English, making the process frustrating from the start. I was charged for a small pizza and six wings for $28 and some change.
That immediately didnāt sound right because I always order the 14-inch two-topping pizza with six wings and a one-liter pop for $24.99 which usually comes out to around $32 and some change with delivery. But I figured maybe there was a deal going on.
The employee told me heād have to call me back for the payment. Then a woman called saying she had just arrived late for her shift and asked for my card info again. She confirmed my name, number, and address so I assumed everything was correct. Unfortunately, I was wrong.
When my order arrived, it was completely wrong. When I called to fix the issue, they refused to remake the order and told me Iād get a refund instead. That refund never came. Days later, they told me if the refund didnāt show up, theyād give me cash on Friday. Itās now Monday almost a full week later and still nothing.
When I called to follow up, I was told āthe manager isnāt in until 3 to 5.ā I called at 4 and conveniently, the manager had ājust left.ā When I finally got someone to talk, the so-called manager said he didnāt even have access to the back office or receipts and had to call his boss to check if a refund was ever given.
How is someone managing a store with no access to refunds or receipts?
How is it acceptable for customers to be left hanging for nearly a week over your staffās mistake?
This is the most unprofessional experience Iāve ever had with a restaurant. The communication is horrible, the staff is untrained, and the customer service is nonexistent. If I could give zero stars, I would.
I want my refund issued immediately. And for anyone thinking of ordering from this place donāt waste your time or your money. Their hospitality and communication are absolutely terrible. I can see if they let me keep the food they didnāt and they messed it up from the jump dominos would
Atmosphere: 1
Food: 2
Service: 1
Great option for feeding a larger family at a decent rate. We love the meal deals and the kids love the pizza.
Atmosphere: 5
Food: 4
Service: 5
Been ordering there for the passed three weeks. Pizza is very delicious and cooked to perfection.
Atmosphere: 4
Food: 5
Service: 5
Call to be put on hold. For 20 minutes said hello and wait . Called again was hung up on
Service: 1
It's a shame I have to change my review because of recent situation of them charging me twice and refused to refund my money back, after multiple times of trying to settle the matter.
Food: 5
Service: 1
This pizza was delicious order it for me and my students . Thank you
Atmosphere: 5
Food: 5
Service: 5
Been waiting since 7:30pm for my food .It is now 10:19pm and they still havenāt delivered my food .I just got off phone and now theyāre saying they will not be delivering food . Now all restaurants are close. Worst experience I ever went through .
Service: 1
I only frequent 2 pizza establishments in Chicago so I was very hesitant but it was late and didn't have too many options I ordered a half cheese half veggie and the pizza was decent I only say decent becuz the sauce was a tad bit salty in my opinion but it was tolerable its not a disappointment tho. They should have turkey or chicken sausage tho I mean come on it's goin on 2025
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: XL Pizza
I was here for lunch yesterday and I seen the pest control man leaving out so I never went in.
Atmosphere: 1
Restaurantji Recommends
Pizza slice is what's the best
Atmosphere: 4
Food: 4
Service: 4
Great food, great value for the money!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: XL Pizza
Pizza bussin fasho, always hot af & fresh.. tell em extra sauce & itāll change your life
Atmosphere: 3
Food: 5
Service: 5
I only gave 3ā due to, a previous visit..
There was a customer, who came after me, while I was waiting, for 10-15min., Yet got served before me, within the 15min., I was waiting..
(They seen me standing in the lobby, @ the counter, to be served. But servers a customer before me, who came after me)
The pizza still good though. Just haven't been, in awhile.
Parking: There's parking due to other businesses in the mini mall.
Kid-friendliness: Children are welcome in the atmosphere.
Wheelchair accessibility: There is wheelchair āæ access.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: XL Pizza
Ordered a calzone burnt the top first time donāt think Iāll be back
Atmosphere: 1
Food: 1
Service: 2
Loading...