I am writing to express my disappointment with my recent experience at the O’Hare Hilton Andiamo location on election night.
I had come to the hotel bar with the intention of watching the election results and enjoying a couple of drinks. Unfortunately, I was frustrated to find that all the televisions were showing sports, rather than any coverage of the election. Several patrons, including myself, politely asked the bar manager if at least one of the TVs could be switched to CNN or another channel covering the election.
Rather than addressing the request with any understanding or willingness to accommodate, the manager responded by loudly instructing guests to stop asking or to leave. His aggressive tone and refusal to make any adjustments made the experience incredibly unpleasant. As a result, my group and I decided to leave the bar.
As a Hilton guest, I was shocked by this level of customer service and the complete disregard for the interests and comfort of your patrons. I understand there are various factors involved in managing a bar, but simply being responsive to reasonable requests, especially on a night as significant as election night, would have gone a long way.
I hope you will take this feedback into consideration, as I have always had positive experiences with Hilton properties in the past. This incident, unfortunately, left a negative impression and has made me hesitant to return to this location.
Thank you for your time and attention. I look forward to hearing from you.
Atmosphere: 1
Food: 1
Service: 1
Jon Fisher
Good vegan options! Expectations as a vegan for hotel restaurants are usually pretty low but the food really surprised us. The spicy vegan burger was great, had a good flavor (like maybe a veggie chorizo base mixed with something) and came with avocado and lettuce on a vegan bun. Sweet potato fries were really crispy and delicious.
The power greens salad was also really good; had baby spinach, heirloom tomatoes, peppers, etc with mango chimichurri dressing!
The red lentil rotini came with been chorizo and cooked spinach; it was also pretty tasty but not quite as good as the others and was pretty oily. Overall a good meal! Not cheap but it's an airport hotel so not unreasonable given that.
Vegetarian options: Spicy vegan burger, vegan red lentil rotini, power greens salad is veg and can be made vegan, impossible burger on non vegan bun, typical breakfast options.
Dietary restrictions: Good vegetarian and vegan options
Food: 4
victorio reyes
Had good ipa's on tap and in can .. bartender was helpful with getting around via bus,shuttle,or cab relaxing ?
Atmosphere: 4
Food: 4
Service: 5
Mike
The bar had a limited menu because they don't have enough cooks in the kitchen to run the restaurant.
The food that they did have was pretty bland in flavor and the mule drink that they made tasted like Vicks vaporub.
I should have stuck with a plain old burger and fry because it probably would have been better than what I ordered with the chicken aviator.
Atmosphere: 2
Food: 1
Service: 3
thomas stutesman
well if the only choice you have is this place, then I suggest starve. Had a Ruben and it tasted like nothing, The price in the menu was different than the menu board at the entry. Te order came out quick, thus the one star, but it took them 30 minutes get me the bill. And, what happen to having katchup at the table, they gave the micro serving and waited 30 minutes for them to return to the table, then I asked to take them to the room, the servers eyes rolled so many times I hope she didnt have a problem. Food was bad and tasteless
Atmosphere: 1
Food: 1
Service: 1
Rob Cushen
I had a good experience. The Reuben was really tasty. Order was taken quickly and food came out faster than I expected.
Atmosphere: 5
Food: 5
Service: 5
Alex Smith
Imagine this dish: Egg Sandwich on Brioche with Wisconsin cheddar and buttermilk fried onions.Sounds pretty great, right?I got a store bought hamburger bun with a slice of kraft American cheese and those fried onions that come in a bottle.The "Americano" was burnt coffee.The server was super nice when I saw him to order and the one other time when I wandered around the restaurant looking for him to get my check. Total bro tho.
Atmosphere: 4
Food: 2
Service: 2
Dylan Taylor
i went here the day my girlfriend left for two and a half months. nothing should have been able to make me more depressed. the fried calamari did precisely that. very bad.update: flight cancelled. still bad. very bad.
Mohd Faiz Hilmi
Tasty, delicious and well cooked dishes. Excellent chef for sure.Terrible server! Seems like too complacent.
Atmosphere: 1
Food: 5
Service: 1
Emma Eickhoff
Our “server” was incredibly rude. Promptly kicked us out of there after ordering a coffee without having decided on what we wanted to eat. He said “you have to order food to eat here and there’s a one hour time limit.” After we said okay he told his manager “they’re leaving” and walked away.
Good place to grab a bite between long layovers or staying the night.Been here countless times and always good.
Atmosphere: 5
Food: 5
Service: 5
Perry
Came in from a cancelled flight and was seated and served within 15 minutes. Brisket sandwich was good. No problems with the
Atmosphere: 4
Food: 5
Service: 5
Tyler
Excellent dinner for a hotel restaurant.
Atmosphere: 5
Food: 5
Service: 5
family Shafer
Should have read the comments ahead of time.Time staff was pretty good. Some rude but the manager and my waiter were good. Decent steak. Morning service was absolutely horrible. This would of been a 4 star if it wasn't for the staff about 1130am Nov 30th. I had to walk into the center of the place to find anyone for a seat since it said "wait to be seated ". She acted bothered that I was even there. Waiter was slow, food took a long time even though only 10% occupancy. Poor service and mediocre turkey burger. Night manager should be running the entire place. It has potential but it shows that bad staff create a bad environment..... as I write that two staff members walk in from outside stinking of cigarettes.
Brian
A $15 Miller lite should require a warning about the price. I feel violated.
I am writing to express my disappointment with my recent experience at the O’Hare Hilton Andiamo location on election night.
I had come to the hotel bar with the intention of watching the election results and enjoying a couple of drinks. Unfortunately, I was frustrated to find that all the televisions were showing sports, rather than any coverage of the election. Several patrons, including myself, politely asked the bar manager if at least one of the TVs could be switched to CNN or another channel covering the election.
Rather than addressing the request with any understanding or willingness to accommodate, the manager responded by loudly instructing guests to stop asking or to leave. His aggressive tone and refusal to make any adjustments made the experience incredibly unpleasant. As a result, my group and I decided to leave the bar.
As a Hilton guest, I was shocked by this level of customer service and the complete disregard for the interests and comfort of your patrons. I understand there are various factors involved in managing a bar, but simply being responsive to reasonable requests, especially on a night as significant as election night, would have gone a long way.
I hope you will take this feedback into consideration, as I have always had positive experiences with Hilton properties in the past. This incident, unfortunately, left a negative impression and has made me hesitant to return to this location.
Thank you for your time and attention. I
look forward to hearing from you.
Atmosphere: 1
Food: 1
Service: 1
Good vegan options! Expectations as a vegan for hotel restaurants are usually pretty low but the food really surprised us. The spicy vegan burger was great, had a good flavor (like maybe a veggie chorizo base mixed with something) and came with avocado and lettuce on a vegan bun. Sweet potato fries were really crispy and delicious.
The power greens salad was also really good; had baby spinach, heirloom tomatoes, peppers, etc with mango chimichurri dressing!
The red lentil rotini came with been chorizo and cooked spinach; it was also pretty tasty but not quite as good as the others and was pretty oily. Overall a good meal! Not cheap but it's an airport hotel so not unreasonable given that.
Vegetarian options: Spicy vegan burger, vegan red lentil rotini, power greens salad is veg and can be made vegan, impossible burger on non vegan bun, typical breakfast options.
Dietary restrictions: Good vegetarian and vegan options
Food: 4
Had good ipa's on tap and in can .. bartender was helpful with getting around via bus,shuttle,or cab relaxing ?
Atmosphere: 4
Food: 4
Service: 5
The bar had a limited menu because they don't have enough cooks in the kitchen to run the restaurant.
The food that they did have was pretty bland in flavor and the mule drink that they made tasted like Vicks vaporub.
I should have stuck with a plain old burger and fry because it probably would have been better than what I ordered with the chicken aviator.
Atmosphere: 2
Food: 1
Service: 3
well if the only choice you have is this place, then I suggest starve. Had a Ruben and it tasted like nothing, The price in the menu was different than the menu board at the entry. Te order came out quick, thus the one star, but it took them 30 minutes get me the bill. And, what happen to having katchup at the table, they gave the micro serving and waited 30 minutes for them to return to the table, then I asked to take them to the room, the servers eyes rolled so many times I hope she didnt have a problem. Food was bad and tasteless
Atmosphere: 1
Food: 1
Service: 1
I had a good experience. The Reuben was really tasty. Order was taken quickly and food came out faster than I expected.
Atmosphere: 5
Food: 5
Service: 5
Imagine this dish: Egg Sandwich on Brioche with Wisconsin cheddar and buttermilk fried onions.Sounds pretty great, right?I got a store bought hamburger bun with a slice of kraft American cheese and those fried onions that come in a bottle.The "Americano" was burnt coffee.The server was super nice when I saw him to order and the one other time when I wandered around the restaurant looking for him to get my check. Total bro tho.
Atmosphere: 4
Food: 2
Service: 2
i went here the day my girlfriend left for two and a half months. nothing should have been able to make me more depressed. the fried calamari did precisely that. very bad.update: flight cancelled. still bad. very bad.
Tasty, delicious and well cooked dishes. Excellent chef for sure.Terrible server! Seems like too complacent.
Atmosphere: 1
Food: 5
Service: 1
Our “server” was incredibly rude. Promptly kicked us out of there after ordering a coffee without having decided on what we wanted to eat. He said “you have to order food to eat here and there’s a one hour time limit.” After we said okay he told his manager “they’re leaving” and walked away.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Good place to grab a bite between long layovers or staying the night.Been here countless times and always good.
Atmosphere: 5
Food: 5
Service: 5
Came in from a cancelled flight and was seated and served within 15 minutes. Brisket sandwich was good. No problems with the
Atmosphere: 4
Food: 5
Service: 5
Excellent dinner for a hotel restaurant.
Atmosphere: 5
Food: 5
Service: 5
Should have read the comments ahead of time.Time staff was pretty good. Some rude but the manager and my waiter were good. Decent steak. Morning service was absolutely horrible. This would of been a 4 star if it wasn't for the staff about 1130am Nov 30th. I had to walk into the center of the place to find anyone for a seat since it said "wait to be seated ". She acted bothered that I was even there. Waiter was slow, food took a long time even though only 10% occupancy. Poor service and mediocre turkey burger. Night manager should be running the entire place. It has potential but it shows that bad staff create a bad environment..... as I write that two staff members walk in from outside stinking of cigarettes.
A $15 Miller lite should require a warning about the price. I feel violated.
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