Auntie Anne’s pretzels Terminal 2

had a 25+ hour travel day, went here for dinner before my last flight and got the worst food poisoning I've ever gotten. threw up 8 times overnight (including once on plane) and didn't get any sleep. unbelievable.

Atmosphere: 1

Food: 1

Service: 1

I asked for a regular pretzel bites. They said they didn’t have them. I said how longs the wait. They said something incomprehensible and rude and tried pressuring me into getting one of the other two which I didn’t want. They made excuses as to why there were no regular pretzel bites. How hard is it to make me some regular pretzel bites. It’s your job. They should all be fired. No napkins in my bag and the pretzel bites I did buy weren’t good. Unbelievable how hard it is to find some good service anywhere anymore. No way in hell did I tip these people. Took me longer to figure out how to not tip them than it did to swipe my card.

Atmosphere: 1

Food: 1

Service: 1

Whoever the thick indian women was taking our order was actually the rudest person I’ve even met. We asked for the small original pretzel bites and she gave the hot dog ones. After we had paid I pointed out to her that we wanted the original ones and she said those never existed. Then I pointed at the menu and said I want those ones. She then said oh you mean the nuggets with a snotty attitude turned around and asked how long they would be and told us 15 min. She then proceeded to throw the bag of hot dog bites on the counter and told us to take it so we did. We stood off to the side to wait for the other pretzels after a few minutes she proceeded to ask if we needed something. I then said yeah we’re waiting for the pretzels she then started exclaiming loudly that we had to pay since we took the other pretzels. (The ones she tossed on the counter towards us and ordered us to take. That we also ALREADY. PAID. FOR.) I told her that we had planned to pay after she gave us the original pretzel nuggets and she then proceeded to throw her hands up as if she had no idea what we were talking about and told us to do whatever we wanted. Then we left very annoyed and upset with a menu item we did not want to eat or pay for.

Never mind that they have a sign that says “baking 24/7” we showed up at 630 and we were told they “open at 7 “ we walked back at 7:05 and the same woman refused to take out her EarPods and told us to come back in at least 20 min like we were bothering her. Worst service. Just let this branch close.

Service: 1

The pretzels are good and the people working are super nice I was so unorganized and they

Atmosphere: 5

Food: 5

Service: 5

It's located at Terminal 2 Gate E3

Atmosphere: 5

Food: 5

Service: 5

Pretzels are stale and rubbery. They mislead customers by posting a small options on the menu and then telling you only the large is available after waiting in line to order. Only reason they stay in business is because there’s a captive hungry group of travelers.

Pretzels are stale and rubbery. They mislead customers by posting a small options on the menu and then telling you only the large is available after waiting in line to order. Only reason they stay in business is because there’s a captive hungry group of travelers.

Atmosphere: 2

Food: 2

Service: 2

The cashier was loudly open mouth chewing gum through my entire transaction. It was awesome.

I’ve visited this location twice now and both times have been unpleasant at best. Both times the workers acted inconvenienced by having to actually attend to customers.

They always take care of me when I come. Pretzels are always fresh.

Atmosphere: 4

Food: 5

Service: 5

They always take care of me when I come. Pretzels are always fresh.

Atmosphere: 4

Food: 5

Service: 5

Apparently they only accept cash 35 minutes before closing? Seems like the employees are probably stealing, cash transactions make that easier. Anyhow, I should have read these horrible reviews first anyway.

The employee I spoke with here is one of the rudest women I have ever come in contact with. I had just had an awful day of traveling, filled with delays and so much more. I hadn't slept properly in days and was exhausted. Even with all of that, I was kind. Just because you are having a bad day doesn't mean you should take it out on others. Pretzels were good, I just probably wouldn't go back to this specific location.Edit: forgot to mention that they charged me for large nuggets and gave me a small. I didn't care to go back and ask for the large since I didn't want to literally be yelled at again.

Definitely just got food poisoning from this, thank you.