I work around the corner and go here weekly. Be aware that service is mediocre and they are constantly out of ingredients. If you arrive after 12:00pm, it’s a 50/50 chance that they won’t have one of your desired selections.
Atmosphere: 4
Food: 3
Service: 2
Sara Hilali
Pretty disappointing experience overall. I ordered a salad bowl and they were almost out of half the ingredients I selected for my online pickup order so my portion was really small. I actually walked in for my pick up order five minutes early because the app said my order was ready but turns out it hadn’t been started. Since she was in a rush I got to watch the employee nicely fold my first tortilla and then smash the second into the tin foil to be faster I guess. Then a manager scolded her in front of me and another customer because she was supposed to fill a different order first not mine. I wish they had just told me the app notified me early and it would be a few more minutes instead of giving me such a sad meal. That would’ve been fine. Every time I order chipotle I remember why I only go like once a year max.
Atmosphere: 2
Food: 1
Service: 3
Ethan Neil
They gaslighted me saying I got guac when I didn’t… and were super rude about it. I opened the bowl after I paid to show them and it had no quac like I said and the one girl who claimed I got it wouldn’t even look at me and another just said “oh ok”…? Didn’t even offer me the quac I paid for, a refund, or even a sorry after. So I wouldn’t come back here, as it left a bad taste. It wasn’t about the money, but about being accused.
Atmosphere: 1
Food: 1
Service: 1
Dani
I can say I came in late but to see two people and to call it what it is, 2 black people at the end of the line they give them these massive portions just to get to us and say we don’t have anything left… very poor experience.
Atmosphere: 1
Food: 1
Service: 1
Alex Bennett
They see you waiting in line and do everything else they can think of before getting to you. Happened twice now. This time I just left. Sad because the food is good. It’s just the people at the location.
Atmosphere: 2
Food: 4
Service: 1
Zachary Zehr
Edit to add — I had already contacted Chipotle about this order, their response was not to refund the item they didn’t provide but to send a free future chip. This was an unsatisfactory resolution
Were missing items from my order and told me they were aware but would not process a refund for the missing item (had already ordered online), so Chipotle literally stole money from me.
Service: 1
Lovely Krishna Kattamuri
The rating is not a reflection onChipotle's food but of the lack of demand assessment by the store in South Loop, Chicago. Been here for lunch at 12.30 pm and much to my surprise, rice was over and so was Chicken including their recently introduced signature Chicken.
Atmosphere: 5
Food: 5
Service: 1
Harun Raşit PEKACAR
Last friday, i bought two bowls, and it was a joke. Two bowls were around like an old one bowl. Half bowl was empty. Their portion is so little. Two spoon rice, one spoon meat. Good job, Chipotle. No more Chipotle!!! Rice cannot be expensive!!!
Atmosphere: 1
Food: 1
Service: 1
Asher D'Souza
Good taste. Nice location, very close to skydeck
Atmosphere: 5
Food: 5
Service: 5
Nicholas Weyland
Opened late, Not ready when they open, workers didn’t even address us for 10 minutes, half the food wasn’t ready. We are vegetarian and they didn’t have anything ready.
DO NOT ORDER HERE THEY HAVE ROACHES They have poor customer service and rude. All the employees were laughing and playing with each other instead of taking customers order. I ordered a burrito and it had a roach inside of the burrito. I WILL NEVER COME TO THIS LOCATION AGAIN.
Jason C
Basic burrito place, rice, meat, and sour cream. Occasionally has peppers, onions, guacamole, and other toppings, but very rarely. A bit overpriced for the product
Atmosphere: 2
Food: 2
Service: 2
James Watson
Breaking ADA law!!!! Terrible service, long long line, I asked for the bathroom code, would not give it to me until I bought something. Could not buy anything because I was at the end of the line. Total jerk about the bathroom.
Atmosphere: 1
Food: 1
Service: 1
Daniel Lozano
My guacamole isn't very fresh 🤮 the bowl was good though
Atmosphere: 5
Food: 4
Service: 4
Isaac Howard
Food was not right and the rice was under cook especially for a the morning open of the restaurant
I work around the corner and go here weekly. Be aware that service is mediocre and they are constantly out of ingredients. If you arrive after 12:00pm, it’s a 50/50 chance that they won’t have one of your desired selections.
Atmosphere: 4
Food: 3
Service: 2
Pretty disappointing experience overall. I ordered a salad bowl and they were almost out of half the ingredients I selected for my online pickup order so my portion was really small. I actually walked in for my pick up order five minutes early because the app said my order was ready but turns out it hadn’t been started. Since she was in a rush I got to watch the employee nicely fold my first tortilla and then smash the second into the tin foil to be faster I guess. Then a manager scolded her in front of me and another customer because she was supposed to fill a different order first not mine. I wish they had just told me the app notified me early and it would be a few more minutes instead of giving me such a sad meal. That would’ve been fine. Every time I order chipotle I remember why I only go like once a year max.
Atmosphere: 2
Food: 1
Service: 3
They gaslighted me saying I got guac when I didn’t… and were super rude about it. I opened the bowl after I paid to show them and it had no quac like I said and the one girl who claimed I got it wouldn’t even look at me and another just said “oh ok”…? Didn’t even offer me the quac I paid for, a refund, or even a sorry after. So I wouldn’t come back here, as it left a bad taste. It wasn’t about the money, but about being accused.
Atmosphere: 1
Food: 1
Service: 1
I can say I came in late but to see two people and to call it what it is, 2 black people at the end of the line they give them these massive portions just to get to us and say we don’t have anything left… very poor experience.
Atmosphere: 1
Food: 1
Service: 1
They see you waiting in line and do everything else they can think of before getting to you. Happened twice now. This time I just left. Sad because the food is good. It’s just the people at the location.
Atmosphere: 2
Food: 4
Service: 1
Edit to add — I had already contacted Chipotle about this order, their response was not to refund the item they didn’t provide but to send a free future chip. This was an unsatisfactory resolution
Were missing items from my order and told me they were aware but would not process a refund for the missing item (had already ordered online), so Chipotle literally stole money from me.
Service: 1
The rating is not a reflection onChipotle's food but of the lack of demand assessment by the store in South Loop, Chicago. Been here for lunch at 12.30 pm and much to my surprise, rice was over and so was Chicken including their recently introduced signature Chicken.
Atmosphere: 5
Food: 5
Service: 1
Last friday, i bought two bowls, and it was a joke. Two bowls were around like an old one bowl. Half bowl was empty. Their portion is so little. Two spoon rice, one spoon meat. Good job, Chipotle. No more Chipotle!!! Rice cannot be expensive!!!
Atmosphere: 1
Food: 1
Service: 1
Good taste. Nice location, very close to skydeck
Atmosphere: 5
Food: 5
Service: 5
Opened late, Not ready when they open, workers didn’t even address us for 10 minutes, half the food wasn’t ready. We are vegetarian and they didn’t have anything ready.
Service: 1
Restaurantji Recommends
DO NOT ORDER HERE THEY HAVE ROACHES
They have poor customer service and rude. All the employees were laughing and playing with each other instead of taking customers order. I ordered a burrito and it had a roach inside of the burrito. I WILL NEVER COME TO THIS LOCATION AGAIN.
Basic burrito place, rice, meat, and sour cream. Occasionally has peppers, onions, guacamole, and other toppings, but very rarely. A bit overpriced for the product
Atmosphere: 2
Food: 2
Service: 2
Breaking ADA law!!!! Terrible service, long long line, I asked for the bathroom code, would not give it to me until I bought something. Could not buy anything because I was at the end of the line. Total jerk about the bathroom.
Atmosphere: 1
Food: 1
Service: 1
My guacamole isn't very fresh 🤮 the bowl was good though
Atmosphere: 5
Food: 4
Service: 4
Food was not right and the rice was under cook especially for a the morning open of the restaurant
Atmosphere: 5
Food: 2
Service: 5
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