Chipotle Mexican Grill
311 S Wacker Dr, Chicago
(312) 291-4949
Recent Reviews
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Breaking ADA law!!!! Terrible service, long long line, I asked for the bathroom code, would not give it to me until I bought something. Could not buy anything because I was at the end of the line. Total jerk about the bathroom.
Atmosphere: 1
Food: 1
Service: 1
My guacamole isn't very fresh 🤮 the bowl was good though
Atmosphere: 5
Food: 4
Service: 4
Food was not right and the rice was under cook especially for a the morning open of the restaurant
Atmosphere: 5
Food: 2
Service: 5
Went here 20 mins before closing, and they already closed off, turned off soda machines, and had no food except rice and cheese. Employees here are lazy and didn’t want to work. If a place closes at 5, that means that there should still be food and options until 5pm. Shame on chipotle for allowing this kind of behavior.
Another time, my boyfriend had a bleeding finger and we asked for a band aid and the employee said “no we can’t give you a bandaid because it’s only for employees.” I’m sorry but if someone, a paying customer especially, is bleeding and you do not want to help with even providing a bandaid is ridiculous.
Maybe do some employee training on your staff to better the chain.
Atmosphere: 3
Food: 1
Service: 1
I stopped eating chipotle for the longest time today i decided to back to give one final shot. Paid $13 for the brisket bowl and they gave me the brisket in a guac cup. since when 2 oz meat is standard portion what a joke.
Atmosphere: 1
Food: 1
Service: 1
Worse chipotle service ever had me waiting to pick up an order 30 minutes just standing there so I had to cancel the order do not pick up from there !!!
Food was meh, but it was ready when the app said it would be. The view was fun, and the music was loud enough to drown out everyone’s voices (which is a positive to me).
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Burrito Bowl, Queso, Steak, Chips & Tomatillo-Red Chili Salsa, Tortilla on the Side
I have had consistently disappointing experience every time I have bought from this chipotle. The lady who wraps my burritos does a poor job, it feels like only my orders are handled this way. I am not sure if this happens to all customers, but it’s been enough to make me not want to return to this chipotle place.
Atmosphere: 2
Food: 2
They gave me a table spoon of brisket and my bowl portions barely filled half the bowl for all that $! I’m done! They cheat us because we let them!
Food: 1
went there today and as soon as i walked in i was told “sorry, we don’t have any sauces” like huh???? how are yall completely out of every sauce. Please.
Service: 1
Restaurantji Recommends
They gave me a bowl with barely any rice inside, and when I asked for more, they literally gave me an about two tsp amount.
Atmosphere: 3
Food: 2
Service: 1
Don't waste your time! This location is constantly understaffed and the few people who do work there couldn't care less about getting your order right. Doesn't matter if you wait in the ridiculously long line to order in person or do it online, they won't get it right. Anytime you do order online the portion size will be about half of what you get if you order in person. Time for a change in management!
Atmosphere: 1
Food: 1
Service: 1
Horrible portions. Was given maybe 5 pieces of chicken. Rude employees. Poorly cooked chicken. 2/10 experience.
Atmosphere: 1
Food: 1
Service: 1
Always running out of main ingredients way before they close. Multiple times I’ve gotten here way before they close, and they tell me they’re out of rice, beans, etc, and that they’re not making any more for the night.
Atmosphere: 3
Food: 2
Service: 2
Bad experience I ordered a burrito and they gave me an expensive separate taco I asked to speak to the manager and Sheyla came out but she just ignored me after coming so far just for that if they come from far away they don't go to this place 0 stars
Service: 1
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