Ordered salad as usual. They ran out of salad dressing. They asked if I wanted anything complimentary. I requested guacamole. They asked the manager and he said no. I got the salad anyway and now I’m sitting here with a dry salad. I’m not happy. A waste of $10.17 going in the garbage.
Atmosphere: 4
Food: 1
Service: 1
LC
I’m a student at Loyola and I came here for a quick dinner while I studied. The staff here are always welcoming and quick. I came with only cash but there was an issue with the coin machine so dinner was on the house and delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Casey
I shared a wonderful flavored soft drink with one of the women that was serving there. She was willing to entertain a weary traveler and we had a good conversation.
Atmosphere: 4
Food: 5
Service: 5
Jordyn Kincy
The food, the service, and the atmosphere is piss poor! The employees roll their eyes when you ask for more of anything in your bowl. Employees will even argue with you if you say something to them and the manager will allow it! This location should have never been opened because it’s not being ran correctly! It’s clear the people that are hired here don’t care about customer service or professionalism!! Every visit is absolutely horrible!!!
Atmosphere: 1
Food: 1
Service: 1
Jorge McIver Arranz
Ordered on Uber eats and as usual, they take advantage and give terribly smaller portions than if you go in person... Last time!!!
Matt W.
I'm sitting in the store with no acknowledgment for 10 minutes as they're making to go orders right in front of me. This service is awful
Kymberly Traveler
I always enjoy chipotles, healthy choices, the brown rice, the different meats, the vegetables. Steven was friendly, kind and helpful. The ladies making food were also
Atmosphere: 5
Food: 5
Service: 5
Peter DG
Stopped here for a fast dinner after a couple nearby 4-star places looked rather unappetizing. This Chipotle saved the evening.
Atmosphere: 2
Food: 5
Service: 5
Allyson Montgomery
I’ve had good orders from here before. But today I ordered pickup at 8:45 pm (they close at 10 pm). Walked in at 9 and got dirty looks from everyone, and everything was closed up for the night lol. They had no chips and neither of our burritos had steak in them so we got way overcharged without any care or notification from them! Coming from the restaurant business I get when people walk in last minute but that was crazy to me
Atmosphere: 1
Food: 2
Service: 1
Drew Garcia
Whoever runs this chipotle should be ashamed. It is a disgrace to the chipotle franchise and needs to be restructured ASAP. Almost every time i walk in, there are ZERO people in line, yet I still have to wait at least 2 minutes for someone to take my order, not to mention that the employees look GENUINELY ANGRY that i am there and they have to work. Everyone is lazy, there is no difference between ordering regular chicken or double chicken. I would recommend everyone avoid this location at all costs, i will never return.
One of the worst chipotles ever. Horrible customer service. Served rock hard steak in my
Atmosphere: 1
Food: 1
Service: 1
Larry Noorwood
First time eating at a Chipotle and the I came right in time because everything just came out hot and fresh?everything was tasty, guacamole was a little salty but other than that, 10/10! On the downside, I use a wheelchair and the automatic door buttons weren’t working…To the girl with the braids( I think she was a manager, she had a different shirt than everybody) , thank you for being so patient with me and answering all of the questions I had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole
TJ SS
Makes total sense that this location has a 1.9 star rating, but I'm still shocked at the experience I just had here. Upon getting to the counter to begin ordering, an employee was wiping the counter down & as he did so, he pretended I wasn't even standing there....no greeting...no "I'll be with you in a second"..... nothing. I waited patiently and about five or so minutes later, another employee approached the counter and shouted "anyone getting brown rice?" While standing at the counter and DIRECTLY IN FRONT OF HIM, I said "yes, I am." He slopped the order together, snatched his gloves away, and quoted the order total, which came out to a bit less than fifteen dollars. I handed him a $20 bill and do you know this guy actually tried to give me back over $7 in coins? I asked him what he was doing as he stood with so many coins in his hand he could barely grip them and he mumbled "We're out of singles." I let him know that wasn't acceptable, that he should have asked if I was okay with that prior to completing the order and demanded a refund immediately. Somehow, magically, singles appeared in his drawer after I used the word "refund," because then he began offering me singles. Unfortunately for him though, he was a little too late. LYING TO A CUSTOMER'S FACE, GESTURING FOR ME TO ACCEPT OVER $7 IN COINS, THE TOTAL DISREGARD FOR MY EXISTENCE UPON ARRIVING is embarrassing for a restaurant that hasn't even been in operations a year. I'll never be back and I'd advise others not to patronize this place. If you work downtown and don't want your time wasted, BEWARE of this place, there are other Chipotle locations within walking distance.
Atmosphere: 1
Service: 1
Travis Carey
MOST of the bad reviews here were for pickup orders so i took a chance with dine in....but something is definitely off on taste of ingredients at this location
Saul Garza
Estrella helped me a lot with making my burrito. Great stuff!!
Ordered salad as usual. They ran out of salad dressing. They asked if I wanted anything complimentary. I requested guacamole. They asked the manager and he said no. I got the salad anyway and now I’m sitting here with a dry salad. I’m not happy. A waste of $10.17 going in the garbage.
Atmosphere: 4
Food: 1
Service: 1
I’m a student at Loyola and I came here for a quick dinner while I studied. The staff here are always welcoming and quick. I came with only cash but there was an issue with the coin machine so dinner was on the house and delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
I shared a wonderful flavored soft drink with one of the women that was serving there. She was willing to entertain a weary traveler and we had a good conversation.
Atmosphere: 4
Food: 5
Service: 5
The food, the service, and the atmosphere is piss poor! The employees roll their eyes when you ask for more of anything in your bowl. Employees will even argue with you if you say something to them and the manager will allow it! This location should have never been opened because it’s not being ran correctly! It’s clear the people that are hired here don’t care about customer service or professionalism!! Every visit is absolutely horrible!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered on Uber eats and as usual, they take advantage and give terribly smaller portions than if you go in person... Last time!!!
I'm sitting in the store with no acknowledgment for 10 minutes as they're making to go orders right in front of me. This service is awful
I always enjoy chipotles, healthy choices, the brown rice, the different meats, the vegetables. Steven was friendly, kind and helpful. The ladies making food were also
Atmosphere: 5
Food: 5
Service: 5
Stopped here for a fast dinner after a couple nearby 4-star places looked rather unappetizing. This Chipotle saved the evening.
Atmosphere: 2
Food: 5
Service: 5
I’ve had good orders from here before. But today I ordered pickup at 8:45 pm (they close at 10 pm). Walked in at 9 and got dirty looks from everyone, and everything was closed up for the night lol. They had no chips and neither of our burritos had steak in them so we got way overcharged without any care or notification from them! Coming from the restaurant business I get when people walk in last minute but that was crazy to me
Atmosphere: 1
Food: 2
Service: 1
Whoever runs this chipotle should be ashamed. It is a disgrace to the chipotle franchise and needs to be restructured ASAP. Almost every time i walk in, there are ZERO people in line, yet I still have to wait at least 2 minutes for someone to take my order, not to mention that the employees look GENUINELY ANGRY that i am there and they have to work. Everyone is lazy, there is no difference between ordering regular chicken or double chicken. I would recommend everyone avoid this location at all costs, i will never return.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
One of the worst chipotles ever. Horrible customer service. Served rock hard steak in my
Atmosphere: 1
Food: 1
Service: 1
First time eating at a Chipotle and the I came right in time because everything just came out hot and fresh?everything was tasty, guacamole was a little salty but other than that, 10/10! On the downside, I use a wheelchair and the automatic door buttons weren’t working…To the girl with the braids( I think she was a manager, she had a different shirt than everybody) , thank you for being so patient with me and answering all of the questions I had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole
Makes total sense that this location has a 1.9 star rating, but I'm still shocked at the experience I just had here. Upon getting to the counter to begin ordering, an employee was wiping the counter down & as he did so, he pretended I wasn't even standing there....no greeting...no "I'll be with you in a second"..... nothing. I waited patiently and about five or so minutes later, another employee approached the counter and shouted "anyone getting brown rice?" While standing at the counter and DIRECTLY IN FRONT OF HIM, I said "yes, I am." He slopped the order together, snatched his gloves away, and quoted the order total, which came out to a bit less than fifteen dollars. I handed him a $20 bill and do you know this guy actually tried to give me back over $7 in coins? I asked him what he was doing as he stood with so many coins in his hand he could barely grip them and he mumbled "We're out of singles." I let him know that wasn't acceptable, that he should have asked if I was okay with that prior to completing the order and demanded a refund immediately. Somehow, magically, singles appeared in his drawer after I used the word "refund," because then he began offering me singles. Unfortunately for him though, he was a little too late. LYING TO A CUSTOMER'S FACE, GESTURING FOR ME TO ACCEPT OVER $7 IN COINS, THE TOTAL DISREGARD FOR MY EXISTENCE UPON ARRIVING is embarrassing for a restaurant that hasn't even been in operations a year. I'll never be back and I'd advise others not to patronize this place. If you work downtown and don't want your time wasted, BEWARE of this place, there are other Chipotle locations within walking distance.
Atmosphere: 1
Service: 1
MOST of the bad reviews here were for pickup orders so i took a chance with dine in....but something is definitely off on taste of ingredients at this location
Estrella helped me a lot with making my burrito. Great stuff!!
Atmosphere: 5
Food: 5
Service: 5