Chipotle Mexican Grill
525 W Monroe St L1A, Chicago
(312) 379-0246
Recent Reviews
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Stood inline with 3 other people and not being acknowledged while 4 employees were walking around, talking, laughing and blasting vulgar music. Felt very uncomfortable.Not coming back here.
Atmosphere: 3
Food: 1
Service: 1
Literally just paid 18 dollars for a burrito with no hot ingredients. Skipped usual ingredients cause of how terrible they looked. Didn't open doors till 15 mins after posted opening time
Atmosphere: 1
Food: 1
Service: 1
If you have a missing or incomplete order, you cannot speak to anyone other than an automated answering service. We all know how much that helps when half of your order of wrong…not helpful in the least. I ordered two cheese quesadilla kids meals which both arrived tortilla only, no cheese. The lettuce on the burrito bowl was disgusting and rotten. I called multiple times and “the staff is too busy making bowls” to answer. How this is even acceptable is beyond me.
Atmosphere: 1
Food: 1
Service: 1
Benz my server was absolutely amazing. She not only gave me the best portion sizes of all time but she was so easy to talk to and communicate with.
10/10 would recommend this chipotle for big eaters.
Atmosphere: 5
Food: 5
Service: 5
I had almost all the vegetables in my bowl and one of them was not properly cleaned because I felt like I was eating sand. Super-gritty texture!
Atmosphere: 4
Food: 1
Service: 4
Rude and served brown guacamole
Atmosphere: 2
Food: 1
Service: 2
This chipotle is an astonishingly well oiled machine during lunch hours.
Atmosphere: 3
Food: 4
Service: 5
The workers behind the counter are making racist remarks about the customers in line loud enough for everyone to hear. Absolutely unacceptable. For management purposes, this was around 3pm Saturday, October 4th.
7 people on the clock only one working couldn’t order in person had me order online then had me wait 20 minutes for one quesadilla then didn’t even add sides to my order
Atmosphere: 1
Food: 1
Service: 1
Ordered double protein, with pico, corn, and medium salsa.
Received none of the above. I haven’t once had a delivery order from this store be accurate. Just so absurd that this location can’t get an order right. It’s either incompetence or intentional. Won’t order from here again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered 2 fresh tomato salsa and chips. Neither cup was filled. In fact they were filled halfway. I complained to someone (probably the manager) who didn't care at all. I ordered from Uber eats so there was no way to get it fixed.
Service: 1
Ordered delivery and they messed up my order.
Atmosphere: 1
Food: 1
Service: 1
Rude staf with the delivery people! The manager is same! I explained the situation for him and he laughed at my face!
Atmosphere: 1
Food: 1
Service: 1
Went there today around 1:45p. The first gentleman started my bowl with the rice and protein, then passed it down for the other guy to finish it with the condiments. My bowl sat there uncovered for almost 10 mins (no exaggeration). Finally the condiment guy comes along (overweight, Hispanic guy with glasses). Before he asked me what I wanted on the bowl, he takes his hands and scoops/wipes the spilled food off the prep area with his gloves on and proceeds to handle my food. When I mentioned it- he rolls his eyes (like a princess) and changes his gloves. But it was too late. I was already grossed out.
This has to be one of the nastiest, unkept chipotles with the rudest staff on the planet and I'm over it!!
Atmosphere: 1
Food: 1
Service: 1
Food tasted good, service was very fast and efficient, but my office bathroom did not deserve such an aftermath.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Hot Garbage
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