Chipotle Mexican Grill

Worst experience ever, chipotle corporation was already compensating me for horrible service prior to me coming here. I came here to receive my free entree and free guacamole and she had an attitude from the jump. Once I had enough of her disrespect, I asked for her name and she stated she doesn’t have a name. Therefore my wife took a picture of her and she then stated back to her oh take a good one but wasn’t able to give us her name. With all this going on she was also verbally assaulting us with profanity. Me and my wife are very loyal chipotle customers and after this encounter, this draws the line for chipotle and their employees. Just because whoever this employee with no name is having a rough day or dislikes the place she chose to work, does not give her the right to treat and customer the way she did and on top of that she also calls herself a manger. The other manager said his name is Jose not sure if it’s true or not but he was also getting very defensive once he got in the mix, at the end of day I recommend you all to seek another chipotle for your food!

Service: 1

You really need 0 stars for the worst chipotle in the USA. Every single employee needs to wear a helmet to work. you should not trust any of these people to touch your food. These people couldn’t get a job sweeping floors. Chipotle corporate should be so embarrassed of this location.

Atmosphere: 1

Food: 1

Service: 1

So mean. And service was shit

Atmosphere: 1

Food: 1

Service: 1

I’ve been a loyal Chipotle customer for years (4–6 visits a month), but this location has pushed me to start going elsewhere.

Visit date: 11/10/2025 – 1132 S. Clinton St, Chicago, IL.

When I walked in, the line wasn’t busy, but the person making my food rushed me like I was holding everyone up. I asked for a bowl and a quesadilla and was told they “only do big quesadillas online” until another employee spoke up and said they could make it. Instead of simply helping, she rolled her eyes and reluctantly made it.

Portions were the real issue. My steak bowl had noticeably less than a normal spoonful of steak. I also paid for double steak on the quesadilla, and what I received was closer to a light single. When I questioned it, I was basically dismissed.

I tried to resolve this through Chipotle’s support and got only generic responses and no real acknowledgement of the problem.

For what I paid, the attitude and portions weren’t worth it. I’ll be taking my business to other options.

Atmosphere: 1

Food: 1

Service: 1

ALWAYSSSSS A ISSUSE WHEN I COME HERE. Employees act as if they don’t want to work. DRY PERSONALITIES!! No seasoning to food, always dirty. And just waiting in line for 10 mins for me to get to the start for a wait on white rice! Never coming back!

Atmosphere: 1

Food: 1

Service: 1

Very skimpy

Are you kidding me chipotle? This is what you consider meat? Never eating here again.

Food: 2

The staff is extremely rude, and does not seem to want to work there at all. The place is dirty. The portions are so small. This Chipotle needs to be closed and relocated elsewhere with friendlier staff…

Atmosphere: 2

Food: 2

Service: 1

Every time I go to this location, I feel like I'm being ripped off. The service is horrible. It's always filthy to the point that where I feel it's my duty to call the health department. And they always have lazy 20 somethings running the store where 1 works and 5 do nothing or something close to nothing while you stand in line for 20 minutes on a 30 minute lunch break. I have to stop going here.

Atmosphere: 1

Food: 2

Service: 1

You can certainly eat some healthy food here. That was my goal. That was achieved. Choices allow you to meet your dining desires - whatever to very particular items. Quick, easy, delicious.

Atmosphere: 5

Food: 5

Service: 5

Awful location. Four employees on the line but they just stand there cracking jokes and ignoring other customers. The restaurant was filthy- food on the floor and tables with litter. The location needs new staff- some that give some semblance of care to presentation or customer service. I ended up not wanting to eat my food after seeing the state of the restaurant.

Ridiculous that you have to order a quesadilla online and they will not take the order if you go in. Why?? Takes twice as long and the people who make orders in the back are notorious for skimping on your food.

Atmosphere: 1

Food: 1

Service: 1

Not customer friendly! Don't allow you to use rewards! They'll make you wait and never handover your rewarded item. Why do you run rewards program?

Atmosphere: 1

Food: 1

Service: 1

this restaurant is extremely unprofessional out of all chipotle restaurants i have been to. the food is not all that great for starters the rice was hard and not all the way cooked. the staff there are extremely rude and need customer skills training. I asked the chipotle worker while in line after they started making my bowl if it was possible if they could continue making my bowl considering i was standing there she continued to rudely ignore me and continue to make orders that was printed out in front of me. i never known for a chipotle to make online orders in life with regular orders there’s usually a separate station for that which it was and wasn’t being used . also if even if they did i’ve always known that good customer service is to to take care of the people who are there . why would you purposely inconvenience a paying customer that’s already there . but avoid this place there a better chipotle locations that don’t have homeless people harassing you or poor quality of food or terrible customer service.

Atmosphere: 1

Food: 1

Service: 1

I asked for extra rice because they only give you a spoonful of it. I asked for another scoop. The guy looked at me like he was paying for it.

Atmosphere: 5

Food: 5

Service: 5