Dunkin'

201 W Madison St, Chicago
(872) 873-2920

Recent Reviews

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Jason Hall

Customer service is horrible here lady in the front is so rude for no reason no patience at all for the customers and it’s always the same lady . Then you have another lady that always gets people orders wrong just horrible .

Atmosphere: 1

Food: 5

Service: 1

walter alexis catalan monroy

Very rude people working here. She didn’t even bother to say hi back. Same attitude to every person that got after me to the store. Wont come here anymore. Don’t recommend coming here.

Atmosphere: 2

Food: 3

Service: 1

Rosalba “MARLEN” Valdes

Horrible customer service gril with additude SMH!!!!!!

Philip P.

So far they passed my visual inspection. If the bathroom is clean, then you can assume the kitchen is clean. That’s a golden rule for all restaurants.

The staff greeted me as soon as I walked in the door and I didn’t wait 5 minutes for my food.

Great operator and manager!

Atmosphere: 5

Food: 5

Service: 5

Kelly Beans

Perhaps theyvshould have someone come and show the staff how the coffee is supposed to be made. I go an get a large coffee every morning and its NEVER made right. The color is off, its too strong and they never add the amount of cream and sugar i request. And dnt even think about asking them to remake it for you 🤦🏽‍♀️🤦🏽‍♀️

Food: 1

Service: 1

Donzell Chester

I’ve never met someone so hateful and angry so early in the morning. Me and my wife wanted to get food and this person was soooo hateful towards us for just ordering food and they made no attempt to hide their dissatisfaction at serving us. They refused to give us their names or a receipt for our order the person was working at 650 am

Atmosphere: 1

Food: 3

Service: 1

Mia richardson

My order is wrong and late everyday I’ve waited over 30 minutes and still left without my whole order I’m tired of wasting my money

Atmosphere: 2

Food: 2

Service: 1

Amy Stewart

I must hate myself to keep placing mobile orders at this location. I place an order. I have an order number and the proof on my phone that my order went through. I show up and look for my order. They say they do not have it, I confirm the location and provide my order number & name. Same thing everything time: they do not look at the computer or bother. I then need to leave to go to work and fight with customer service for my money back. Yes, I must hate myself but I just want a coffee treat sometimes

Service: 1

Veronica Kitzmiller

always amazing

Atmosphere: 5

Food: 5

Service: 5

Hussain Haider

Employee was Rude as hell .. I am not going to buy anything here … Dunkin need to invest in employee training and courtesy to customers ..

Kirs J

Usually like dunkin but the service at this location was absolutely terrible. This person is rude and careless. Could say they only have donuts in a nice respectful way not barking at customers. Also there was a homeless person outside attacking people walking by and the cashier didnt seem to care

Atmosphere: 1

Food: 1

Service: 1

Sasha Orozco

Terrible service, bad acttitude, they deliver orders incorrectly. They're not friendly!!! I don't recommend this place.
3:10 pm on this day!

Jason Hoag

Slowest Dunkin I’ve ever been to. One person working here and he was extremely rude. Was put out when I asked him if he actually had our order

awwad ahmed

Very rude employee
04/18/2025
At 5:31 pm

N P

Staff is always very nice and helpful. Good supply of donuts.

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