Dunkin'
222 W Merchandise Mart Plaza Floor 203, Chicago
(872) 873-2937
Recent Reviews
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I don't know if this is a Dunkin problem or just this location, but heads up that they don't clean the steam wand (I think it's called) between drinks. I ordered an almond milk latte, and they prepared mine right after they made another latte with dairy. The wand had milk all over it. Avoid getting a latte here if your tummy doesn't like dairy.
Atmosphere: 4
Food: 1
Service: 4
I always buy a large mango-pineapple refresher and until today I pay attention to the price they have on their wall menu. I didn't realize that the price is 5.19 without any extra charge. Just the tax. Today I bought the same thing and I realized that they have been charging me 5.69. Fifty cents more than the regular price, at least I bought between 10 and 15 times that same product. I guess I'm not the only one who buys that drink. I tried to solve it with the girl who helped me and she only managed to show me the screen, but she did nothing to solve it. Please managers or owners check that. It is very unpleasant to realize that your clients are being robbed of their money.
Atmosphere: 5
Food: 5
Service: 1
Good morning from the 57th floor ? Super fast service this morning with a dozen donuts, box of Joe and bacon wake up wraps ? Thank you thank you!!
Atmosphere: 5
Food: 5
Service: 5
This is a premier Dunkin Donuts. They handle rush hour like a special forces unit and always get me to work on time! Friendly service and consistently high quality food.
Atmosphere: 5
Food: 5
Service: 5
Fast and
Atmosphere: 5
Food: 5
Service: 5
Welcome to Friday!!! ☺️
Aloe is truly the best! Great and speedy service, truly a gem
Atmosphere: 5
Food: 5
Service: 5
WOW!! Best Dunkin on Earth!!!!!!!!! I have frequented this Dunkin for the past five years, and each experience has been DIVINE. Employees Beto, Yeseña (Jesse), and Anjou operate this shop like it's their own business. They know my drink before I order it, and they present it with a smile, always greeting me by name!! To remember my name amongst the sea of hundreds that they serve daily is absolutely flattering. The shop is lively with grand energy, always decorated for the holiday and always tuned with upbeat music. And the COFFEE!! Always piping hot and delicious. Thank you thank you thank you!! This shop deserves a big award for their perfection and greatness.
This is a premier Dunkin Donuts. They handle rush hour like a special forces unit and always get me to work on time! Friendly service and consistently high quality food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Super friendly staff, always smiling and greeting and quick service.
Restaurantji Recommends
The young lady who worked today at 2pm is the best! My iced chai latte was made to perfection! It is a delicate drink to perfect bc it can have too much chai or very little. Great customer service from everyone ? Thank you! You are appreciated.
This is the best DD. It's in my work so I get breakfast from there occasionally and coffee from there pretty regularly. I've gotten breakfast from other DD and been disappointed - it's just not the same. Also, the staff here is very friendly and extremely hard working. There are just two of them in the mornings lately and they are always on top of it and greet you with a smile.
By the time you get the coffee upstairs it turns cold. They have messed up my coffee a few times already. Its not worth spending your hard earned money here.
Order on the app and grab it walking off the train. Simple and easy, a bit crowded but what do you expect in that location at 8am.
I have been taking my coffee from this store for last 3 years now and off late the quality of the Coffee specially the Macchiato is going down. I order same every day Large, decaf, Skim and 4 Mocha shots but few days the coffee is so bitter you can just puke.... sometimes its so sweet that you would have ordered a chocolate Donuts and now days the even the quantity is varying i have seen days when they have given me medium cup coffee in Large cup. Its sad to see.
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