Ordering food takes forever. Lady at the microwaves is just on her airpod talking on the phone. She took so long that the person behind me #9386 left because she took so long. My number was #9394 and she released food for #9396 before mine came out. Manager had to come to the front and ask what's wrong.
Could be new staffing, maybe not their fault. But if you're trying to get in-and-out, this isn't the place.
On top of that the bagel was burnt cause she left it in the toaster too long.
Food: 2
Service: 1
Muhammed ÖZER
I went in at 6am to order but the 2 employees were chatting amongst themselves and didn't take my order. When I called them, they glared at me and came and took my order. They made and delivered the orders of those who came after me but they made me wait there on purpose. This situation bothered me a lot. I won't just write here. I will complain about you everywhere.
Service: 1
Brooke14748
Overcharging for coffee it’s cheaper in the app. Crazy
Morgan Illustrates
For $6.04 I ordered a medium iced matcha with less ice. I just filled an 8 oz cup with the amount of ice they put in my cup. The ice overflowed! No joke, I had 3 gulps and the entire drink was gone. Genuinely not ordering here again. The service is inadequate and Dunkin’ seems to keep them understaffed
MzBossy
Employees along with the manager are full of laughs and jokes, employees always on their phone, never can get your order right, you will have to ask for your order even when you placed your order before others, waiting 25 to 30minutes for an order is ridiculous. I will not be returning to this location.
Tammy Peng
Fast and reliable service—I always order ahead, and my order is ready on time. They can get quite busy, so I’d recommend using the app for convenience. It’s Dunkin’, not a boutique coffee shop, so expect standard flavors, standard pricing, and a straightforward, no-frills cup of coffee.
Stephanie Comparan
The owner are very racism and very rude with there employees. They sell expired food , the things they do behind door is crazy . They super dirty the fact it have roaches and it open .
200th review and the only one that matters. 10/10 coffee made it perfect. Large iced coffee 3 creams 3 sugars. Made in 20 seconds and it's perfect! Atmosphere gets a bash cause they offer "free samples" which are loaded hash browns that have been sitting out for ours and doughnuts with bite marks all over them! 🤮. Otherwise solid. Just get rid of those free samples. Unless you want the homeless running rampent in your store than leave it in! Anyways that's a review!
Atmosphere: 3
Food: 5
Service: 5
Abel Oquendo
This is like the worst dunkin in the city. Never open on time latte machine is down more than McDonald's ice cream machine employees never get the orders right always new faces here management must suck. Waited once for 15 minutes for them to tell me something is wrong with the machine, and another 10 for a refund cus they dont know how to work their own registers.
Atmosphere: 1
Food: 1
Service: 1
Straight To the chase
This has to be one of the slowest locations ever not due to being busy but due to talking and being in their phones or jumping from one order to the next before finishing previous order, plus employees make drinks wrong every other time. How hard is it to just follow the recipe?? It’s a god damn coffee drinks, not a quantum mechanics🤦🏻♂️
Atmosphere: 1
Service: 1
Feedback For Improvement
This has to be one of the slowest locations ever not due to being busy but due to talking and being in their phones or jumping from one order to the next before finishing previous order, plus employees make drinks wrong every other time. How hard is it to just follow the recipe?? It’s a god damn coffee drinks, not a quantum mechanics??♂️
Atmosphere: 1
Service: 1
Terra Lovelee
Rushed service, my pint was half filled, she wasn’t warm when asking people to leave 1 minute before they closed/ do better but I’ll never be back and your waffle cones taste like dog food!
Donuts
Atmosphere: 4
Food: 5
Service: 4
Great Dunkin donuts best ice coffee ☕
Atmosphere: 5
Food: 5
Service: 5
Ordering food takes forever. Lady at the microwaves is just on her airpod talking on the phone. She took so long that the person behind me #9386 left because she took so long. My number was #9394 and she released food for #9396 before mine came out. Manager had to come to the front and ask what's wrong.
Could be new staffing, maybe not their fault. But if you're trying to get in-and-out, this isn't the place.
On top of that the bagel was burnt cause she left it in the toaster too long.
Food: 2
Service: 1
I went in at 6am to order but the 2 employees were chatting amongst themselves and didn't take my order. When I called them, they glared at me and came and took my order. They made and delivered the orders of those who came after me but they made me wait there on purpose. This situation bothered me a lot. I won't just write here. I will complain about you everywhere.
Service: 1
Overcharging for coffee it’s cheaper in the app. Crazy
For $6.04 I ordered a medium iced matcha with less ice. I just filled an 8 oz cup with the amount of ice they put in my cup. The ice overflowed! No joke, I had 3 gulps and the entire drink was gone. Genuinely not ordering here again. The service is inadequate and Dunkin’ seems to keep them understaffed
Employees along with the manager are full of laughs and jokes, employees always on their phone, never can get your order right, you will have to ask for your order even when you placed your order before others, waiting 25 to 30minutes for an order is ridiculous. I will not be returning to this location.
Fast and reliable service—I always order ahead, and my order is ready on time. They can get quite busy, so I’d recommend using the app for convenience. It’s Dunkin’, not a boutique coffee shop, so expect standard flavors, standard pricing, and a straightforward, no-frills cup of coffee.
The owner are very racism and very rude with there employees. They sell expired food , the things they do behind door is crazy . They super dirty the fact it have roaches and it open .
Atmosphere: 1
Food: 1
Service: 1
Worst Dunkin in Chicago, I’m convinced.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
200th review and the only one that matters.
10/10 coffee made it perfect. Large iced coffee 3 creams 3 sugars. Made in 20 seconds and it's perfect! Atmosphere gets a bash cause they offer "free samples" which are loaded hash browns that have been sitting out for ours and doughnuts with bite marks all over them! 🤮. Otherwise solid. Just get rid of those free samples. Unless you want the homeless running rampent in your store than leave it in! Anyways that's a review!
Atmosphere: 3
Food: 5
Service: 5
This is like the worst dunkin in the city. Never open on time latte machine is down more than McDonald's ice cream machine employees never get the orders right always new faces here management must suck. Waited once for 15 minutes for them to tell me something is wrong with the machine, and another 10 for a refund cus they dont know how to work their own registers.
Atmosphere: 1
Food: 1
Service: 1
This has to be one of the slowest locations ever not due to being busy but due to talking and being in their phones or jumping from one order to the next before finishing previous order, plus employees make drinks wrong every other time. How hard is it to just follow the recipe?? It’s a god damn coffee drinks, not a quantum mechanics🤦🏻♂️
Atmosphere: 1
Service: 1
This has to be one of the slowest locations ever not due to being busy but due to talking and being in their phones or jumping from one order to the next before finishing previous order, plus employees make drinks wrong every other time. How hard is it to just follow the recipe?? It’s a god damn coffee drinks, not a quantum mechanics??♂️
Atmosphere: 1
Service: 1
Rushed service, my pint was half filled, she wasn’t warm when asking people to leave 1 minute before they closed/ do better but I’ll never be back and your waffle cones taste like dog food!
Atmosphere: 1
Food: 1
Service: 1
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