Sooo we went in and wanted some milkshakes and the lady told us, they weren't serving the ice creams on the right side of the freezer, due to the ice cream being too frozen !!?? and they we're unable to scoop. I'm sorry what?
Atmosphere: 5
Food: 5
Service: 1
Hassan Siddiqui
One of the worst experiences I had in this store. This store gives DUNKIN DONUTS & BASKIN ROBIN A BAD NAME. I have actually worked and manage multiple Dunkin donuts and Baskin robins in past and also been in and tried out thousands of Dunkin and Baskin Robin locations.
Atmosphere was very dull and weak - zero energy. There were couple of guests in lobby. Not a clean dine in at all. Then as I approached to the order. There were three female staff members . They all saw me coming in. Anyway after a minute or two, one of them took my order - i feel like she might be a manager or shift leader. Because she had that face on lol. But anyway, There was zero customer service. Very rude , no Hi or how you doing? There was no welcoming of the guests. I felt like I was talking a dead zombie if I'm being real. Zero interest in customers. Food was alright. I'm not gonna lie, hot chocolate was good. That was the only good thing and hash browns too. But after they got the ready and placed it on the counter. Just walked away. The person who hand me my drink actually smiled. That was a bonus. I actually felt good. But looks like the manager was on phone once she took my order instead of actually engaging with guests. They girl who my hash browns put the bag on the counter and turned around right away without making if I need anything . Samething with the person who gave me the almond croissant - she was the one who took my order. She placed the bag on the counter and walked away too . I felt like the entire time, I actuality felt bad for them because they didn't get a good leadership or training. If you don't know how to run a business, please shut it down. Less pain for your guests.
They lack motivation, energy, engagement with guest, customer service skills , and it's like they don't want to be there at all.
It was very sad. It feels like they all gave up.
Overall, the lack of professionalism and attention to customer service was disheartening. I hope this location can improve their service, as I’ve always enjoyed Dunkin' products
My expectations are always too high when it comes to dunkin donuts and Baskin Robin I guess.
As we all have bad days and we all are tired but the energy you put out other specially in Customer service industry really matters.
This doesn't mean , I will stop coming in Dunkin or Baskin. Like I said, because of one location I cannot blame a brand. The people working in their actually give brand this big a very bad name. It's a shame.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Almond Croissant
Mohammad Hamza Khan
Zero stars for the service been here three times and every time was treated with a bad attitude from the employees. They don’t give a damn about what you are saying or asking. Honestly it’s not that hard of a job to take a coffee order right. Not only in person experience at the store even when you order through DoorDash from this store they always mess up the order happened to me before. Overall its just the attitude.
Atmosphere: 1
Service: 1
VICTOR VAZQUEZ
Very Rude service Count you change, check your order, always ask for your receipt. I ordered a dozen of donuts, when I get home I only had 10 I called them she said "what you want me to do " SUPER
Atmosphere: 1
Food: 2
Service: 1
KaylaAceves
Rude service. 11/11/24 @ 8:30pm. She had a braid ponytail Not polite at all. Did not get a Thank you or a hello. Just a drive up.
Food: 2
Service: 1
Recommended dishes: Bagel
G Reta
Employees are friendly, professional and remember the regular orders. Food is served fresh and hot. Drinks are made to order.
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread
Amaryllis Ortiz
Jenny and Alma are two of the best dunkin employees I have come across in a long time! They were so sweet and patient with me and my complicated order. They were attentive and got our drinks just the way we like it! Added bonus; they were keeping my baby smiling the whole time :)
These two were great and will make me go out my way to come to this specific dunkin just for the great service!
Thanks ladies!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Maple Sugar Bacon Breakfast Sandwich, Glazed Donut
adamaris zacapa
I came into the drive thru at 10 pm today and the girl was so rude she had a whole attitude while placing an order she shouldn’t work there if she’s not gonna have some type of decency like girl if you’re unhappy quit don’t work in the customer service industry
Ana Oquendo
Their Iced coffee is my favorite
Atmosphere: 5
Food: 5
Service: 5
Susan Tosado
The late crew especially the young girl taking orders was very rude had attitude started slaming the ice cream case
If I could rate the customer service it would be in the negatives. I just left with a very upsetting attitude that made me regret even going there. There was absolutely no customers inside. I had 4 kids with me that wanted to stop by for some ice cream. Not only was I ignored when I initially arrived with 3 women needed to heat up the eggs(ridiculous). They put the cashier who doesn’t speak English to take my order. She got my coffee order wrong. Remade it but said I was the one that forgot to ask(ridiculous). Proceed to gossip back and forth with the other rude worker as kids grew impatient with the extended wait time while they gossiped in their headsets. No wonder they work at an entry level job. I’ve been dealing with this attitudes quite some time but avoided writing a review. This is the last straw. Even though it’s in my neighborhood, I will not be taking my service here and will be sure to let my family&friends know. I hope the owner takes these reviews seriously and changes the staff, that do not deserve to work there. Employee Keila No.895694 I will be reporting this, myself as well as others have had enough of this.
Atmosphere: 1
Service: 1
Orlando B
The Drive through employees are always courteous and friendly, great service ?
Parking: Easy to get in and out
Wheelchair accessibility: Has a few handicap parking spots.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Caramel Iced Macchiato, Bagel with Cream Cheese Spread, Croissant, Bacon Egg and Cheese, Egg White & Veggie Omelet Bites
Anthony Espinosa
Today my family and I went for a walk around our neighborhood and decided to stop at this Dunkin location to get a treat for the kids and a coffee for the wife. We were met with a very rude cashier with braids who was upset with something and speaking to us with a nasty attitude. All of the other workers were just standing around not doing anything productive. If we can't have staff that cares about service and producing a product to the best of their ability, the product and the business suffer because of it. I understand that people can have a bad day, and bad customers do exist, but that is no reason to take it out on customers who treat you with kindness and respect. America may run on Dunkin, but this Dunkin runs on poor service and a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
Marizza Romero
Stopped in for the Baskin Robbins ice cream. It's our favorite ice cream joint by far, and there are plenty of locations in Chicago!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheddar Bagel Twist
S Z
Dietary restrictions: Dairy free options available
Sooo we went in and wanted some milkshakes and the lady told us, they weren't serving the ice creams on the right side of the freezer, due to the ice cream being too frozen !!?? and they we're unable to scoop. I'm sorry what?
Atmosphere: 5
Food: 5
Service: 1
One of the worst experiences I had in this store. This store gives DUNKIN DONUTS & BASKIN ROBIN A BAD NAME. I have actually worked and manage multiple Dunkin donuts and Baskin robins in past and also been in and tried out thousands of Dunkin and Baskin Robin locations.
Atmosphere was very dull and weak - zero energy. There were couple of guests in lobby. Not a clean dine in at all. Then as I approached to the order. There were three female staff members . They all saw me coming in. Anyway after a minute or two, one of them took my order - i feel like she might be a manager or shift leader. Because she had that face on lol. But anyway, There was zero customer service. Very rude , no Hi or how you doing? There was no welcoming of the guests. I felt like I was talking a dead zombie if I'm being real. Zero interest in customers. Food was alright. I'm not gonna lie, hot chocolate was good. That was the only good thing and hash browns too. But after they got the ready and placed it on the counter. Just walked away. The person who hand me my drink actually smiled. That was a bonus. I actually felt good. But looks like the manager was on phone once she took my order instead of actually engaging with guests. They girl who my hash browns put the bag on the counter and turned around right away without making if I need anything . Samething with the person who gave me the almond croissant - she was the one who took my order. She placed the bag on the counter and walked away too . I felt like the entire time, I actuality felt bad for them because they didn't get a good leadership or training.
If you don't know how to run a business, please shut it down. Less pain for your guests.
They lack motivation, energy, engagement with guest, customer service skills , and it's like they don't want to be there at all.
It was very sad. It feels like they all gave up.
Overall, the lack of professionalism and attention to customer service was disheartening. I hope this location can improve their service, as I’ve always enjoyed Dunkin' products
My expectations are always too high when it comes to dunkin donuts and Baskin Robin I guess.
As we all have bad days and we all are tired but the energy you put out other specially in Customer service industry really matters.
This doesn't mean , I will stop coming in Dunkin or Baskin. Like I said, because of one location I cannot blame a brand. The people working in their actually give brand this big a very bad name. It's a shame.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Almond Croissant
Zero stars for the service been here three times and every time was treated with a bad attitude from the employees. They don’t give a damn about what you are saying or asking. Honestly it’s not that hard of a job to take a coffee order right. Not only in person experience at the store even when you order through DoorDash from this store they always mess up the order happened to me before. Overall its just the attitude.
Atmosphere: 1
Service: 1
Very Rude service
Count you change, check your order, always ask for your receipt.
I ordered a dozen of donuts, when I get home I only had 10 I called them she said "what you want me to do " SUPER
Atmosphere: 1
Food: 2
Service: 1
Rude service.
11/11/24 @ 8:30pm.
She had a braid ponytail
Not polite at all. Did not get a Thank you or a hello. Just a drive up.
Food: 2
Service: 1
Recommended dishes: Bagel
Employees are friendly, professional and remember the regular orders. Food is served fresh and hot. Drinks are made to order.
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread
Jenny and Alma are two of the best dunkin employees I have come across in a long time!
They were so sweet and patient with me and my complicated order. They were attentive and got our drinks just the way we like it! Added bonus; they were keeping my baby smiling the whole time :)
These two were great and will make me go out my way to come to this specific dunkin just for the great service!
Thanks ladies!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Maple Sugar Bacon Breakfast Sandwich, Glazed Donut
I came into the drive thru at 10 pm today and the girl was so rude she had a whole attitude while placing an order she shouldn’t work there if she’s not gonna have some type of decency like girl if you’re unhappy quit don’t work in the customer service industry
Their Iced coffee is my favorite
Atmosphere: 5
Food: 5
Service: 5
The late crew especially the young girl taking orders was very rude had attitude started slaming the ice cream case
Atmosphere: 1
Service: 1
Restaurantji Recommends
If I could rate the customer service it would be in the negatives. I just left with a very upsetting attitude that made me regret even going there. There was absolutely no customers inside. I had 4 kids with me that wanted to stop by for some ice cream. Not only was I ignored when I initially arrived with 3 women needed to heat up the eggs(ridiculous). They put the cashier who doesn’t speak English to take my order. She got my coffee order wrong. Remade it but said I was the one that forgot to ask(ridiculous). Proceed to gossip back and forth with the other rude worker as kids grew impatient with the extended wait time while they gossiped in their headsets. No wonder they work at an entry level job. I’ve been dealing with this attitudes quite some time but avoided writing a review. This is the last straw. Even though it’s in my neighborhood, I will not be taking my service here and will be sure to let my family&friends know. I hope the owner takes these reviews seriously and changes the staff, that do not deserve to work there. Employee Keila No.895694 I will be reporting this, myself as well as others have had enough of this.
Atmosphere: 1
Service: 1
The Drive through employees are always courteous and friendly, great service ?
Parking: Easy to get in and out
Wheelchair accessibility: Has a few handicap parking spots.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Caramel Iced Macchiato, Bagel with Cream Cheese Spread, Croissant, Bacon Egg and Cheese, Egg White & Veggie Omelet Bites
Today my family and I went for a walk around our neighborhood and decided to stop at this Dunkin location to get a treat for the kids and a coffee for the wife. We were met with a very rude cashier with braids who was upset with something and speaking to us with a nasty attitude. All of the other workers were just standing around not doing anything productive. If we can't have staff that cares about service and producing a product to the best of their ability, the product and the business suffer because of it. I understand that people can have a bad day, and bad customers do exist, but that is no reason to take it out on customers who treat you with kindness and respect.
America may run on Dunkin, but this Dunkin runs on poor service and a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
Stopped in for the Baskin Robbins ice cream. It's our favorite ice cream joint by far, and there are plenty of locations in Chicago!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheddar Bagel Twist
Dietary restrictions: Dairy free options available
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