They wouldn’t give me a small cup of water, I mean come on it’s Christmas Eve. Lacking human decency.
Atmosphere: 1
Food: 1
Service: 1
J Isakson
There is not enough staff here to keep up with the morning rush. I heard one woman complain she had waited 15 minutes for her food. I personally waited about 8 minutes for my bacon/egg/cheese wrap. Most people coming here are in a hurry
Atmosphere: 2
Food: 4
Service: 2
Jacob Patterson
Really nice staff and quick service. Would recommend!
Atmosphere: 5
Food: 5
Service: 5
Eric Pesko
Skip this one and go to the one in 2N Riverside Plaza.
Atmosphere: 1
Food: 1
Service: 1
Stephen Moores
My girlfriend ordered us coffee from this place, and hers had a large bug in it that she spat out when she found it, we used to come here regularly, never coming back again after this.
Atmosphere: 1
Food: 1
Service: 1
Justin McCray
Slowest Dunkin’ you will ever find in Chicago. Mobile orders are always last priority. Takes 15 minutes for them to make one drink because they start making it and then forget about it
Service: 2
Yasuhiro Omura
My mobile orders have been fine. Sandwich I had was good. If you go when it's a bit slow you'll get nice service. As far as Dunkins goes not bad at all. Guy seemed nice.
Sundeep Fernandes
There's no excuse for stale donuts in a transportation hub in the middle of Chicago!
Atmosphere: 1
Food: 1
Service: 1
Genevieve Davis
The sandwiches were excessively greasy and we had two different types of donuts - both stale at 9am. Will not return!!
This location and the 2 N. Riverside is connected. They share the employees. Both locations are negligent. When making your order, they only get a part of it right. I asked for less ice and they filled it up to the top. Cheating me out of a drink. Might as well have ordered a medium because all you're paying for is ice. Avoid ordering cold foam/whipped cream, because they will hand you an order without it even when it says cold foam on the order ticket attached to the cup. I don't understand how you can read only a part of an order when making it. Reading comprehension skills are low at these connected locations.
Vidya bro
my man who runs this place is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Chris Erlandson
Someone please please help this location. Yes we all know they are busy. But so are the people stopping there. The people that go by this location are coming and going quickly. They make the drinks fast and the make them good, but for the love of GOD, why don't they ever want to give you your donuts you order?? I mean it is a donut place, it is in the name itself, it is why you started this business. I am not lying out of the last 10 times I have been there I have had to either wait extended periods of time or go back 8 of those times because they did not add the donuts to my order. Yes I use the app, Yes I order 10-15 mins ahead, yes I like to be patient. But this is out of control. 1-2 times ok you can deal with it as maybe a mistake. This is not. They don't get it, they can not read the app order or something. THEY ALMOST ALWAYS LEAVE THE DONUT OUT??? Please please help them.
Atmosphere: 3
Food: 3
Service: 2
Pat B.
10/26/23 - Per the receipt, I placed my order for a turkey sausage sandwich at 8:03am. At 8:13am my order number moves over to the right side of the screen indicating it was ready. For the second time, I went up to the counter to retrieve the order and was told "in a minute". At 8:15am I requested a refund and a minute later the food was ready. Now get ready for it - That's when the non-Indian employee tell me that there were more customers in front of me. I said that was not my issue, and that if your board says my food is ready it should be ready and not use the board to save yourself and lie to customers that their food is ready when in fact it is not. I'm done with this place because I remember I bought a blueberry muffin, and I caught the young Indian female employee sniffing the muffin and I asked her what was doing while a manager looked on. She said she was trying to determine if the muffin was in fact blueberry. I said I did not want it and the manager agreed, and I kept my eye on her throughout the entire process. Dunkin Donuts store # 306605 customers see you. Guess I'm going to have to return back to Starbucks for their turkey bacon, egg white, and cheddar sandwich. This ordeal took over 16-minutes.
Atmosphere: 1
Food: 3
Service: 1
Walter Williams
It took over 30 minutes to get a cup of coffee. It was crowed but not to wait for 30 plus minutes for coffe crying shame.
Waited for 30minutes
Atmosphere: 1
Food: 1
Service: 1
They wouldn’t give me a small cup of water, I mean come on it’s Christmas Eve. Lacking human decency.
Atmosphere: 1
Food: 1
Service: 1
There is not enough staff here to keep up with the morning rush. I heard one woman complain she had waited 15 minutes for her food. I personally waited about 8 minutes for my bacon/egg/cheese wrap. Most people coming here are in a hurry
Atmosphere: 2
Food: 4
Service: 2
Really nice staff and quick service. Would recommend!
Atmosphere: 5
Food: 5
Service: 5
Skip this one and go to the one in 2N Riverside Plaza.
Atmosphere: 1
Food: 1
Service: 1
My girlfriend ordered us coffee from this place, and hers had a large bug in it that she spat out when she found it, we used to come here regularly, never coming back again after this.
Atmosphere: 1
Food: 1
Service: 1
Slowest Dunkin’ you will ever find in Chicago. Mobile orders are always last priority. Takes 15 minutes for them to make one drink because they start making it and then forget about it
Service: 2
My mobile orders have been fine. Sandwich I had was good. If you go when it's a bit slow you'll get nice service. As far as Dunkins goes not bad at all. Guy seemed nice.
There's no excuse for stale donuts in a transportation hub in the middle of Chicago!
Atmosphere: 1
Food: 1
Service: 1
The sandwiches were excessively greasy and we had two different types of donuts - both stale at 9am. Will not return!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location and the 2 N. Riverside is connected. They share the employees. Both locations are negligent. When making your order, they only get a part of it right. I asked for less ice and they filled it up to the top. Cheating me out of a drink. Might as well have ordered a medium because all you're paying for is ice. Avoid ordering cold foam/whipped cream, because they will hand you an order without it even when it says cold foam on the order ticket attached to the cup. I don't understand how you can read only a part of an order when making it. Reading comprehension skills are low at these connected locations.
my man who runs this place is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Someone please please help this location. Yes we all know they are busy. But so are the people stopping there. The people that go by this location are coming and going quickly. They make the drinks fast and the make them good, but for the love of GOD, why don't they ever want to give you your donuts you order?? I mean it is a donut place, it is in the name itself, it is why you started this business. I am not lying out of the last 10 times I have been there I have had to either wait extended periods of time or go back 8 of those times because they did not add the donuts to my order. Yes I use the app, Yes I order 10-15 mins ahead, yes I like to be patient. But this is out of control. 1-2 times ok you can deal with it as maybe a mistake. This is not. They don't get it, they can not read the app order or something. THEY ALMOST ALWAYS LEAVE THE DONUT OUT??? Please please help them.
Atmosphere: 3
Food: 3
Service: 2
10/26/23 - Per the receipt, I placed my order for a turkey sausage sandwich at 8:03am. At 8:13am my order number moves over to the right side of the screen indicating it was ready. For the second time, I went up to the counter to retrieve the order and was told "in a minute". At 8:15am I requested a refund and a minute later the food was ready. Now get ready for it - That's when the non-Indian employee tell me that there were more customers in front of me. I said that was not my issue, and that if your board says my food is ready it should be ready and not use the board to save yourself and lie to customers that their food is ready when in fact it is not. I'm done with this place because I remember I bought a blueberry muffin, and I caught the young Indian female employee sniffing the muffin and I asked her what was doing while a manager looked on. She said she was trying to determine if the muffin was in fact blueberry. I said I did not want it and the manager agreed, and I kept my eye on her throughout the entire process. Dunkin Donuts store # 306605 customers see you. Guess I'm going to have to return back to Starbucks for their turkey bacon, egg white, and cheddar sandwich. This ordeal took over 16-minutes.
Atmosphere: 1
Food: 3
Service: 1
It took over 30 minutes to get a cup of coffee. It was crowed but not to wait for 30 plus minutes for coffe crying shame.
Atmosphere: 1
Food: 4
Service: 1
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