Horrible service and people don't know how to do there job correctly. Went in to get 2 6 dollar meals which come with sandwich hashbrown and the ice coffee or hot coffee.. told them instead of the 2 medium drinks just convert it to 1 large cause me partner doesn't drink coffee and they were lost and some older manager lady was trying to uncharge. Never going back to this location.
Abdallah Hamdan
Let me start off by saying this is the worst Dunkin’ Donuts I’ve ever been to and experienced . Every time I come here I end up getting my order incorrect and they forget to add items . But this time it really got to me . I ordered a 6$ meal and they charged me twice for it . And when they asked for my coffee I told them I want a hot coffee and they gave me a cold brew. Then for my sandwich I asked for an egg and cheese croissant and specifically said (NO BACON PLEASE) and yet somehow they still manage to add bacon which I cannot eat due to religion reasons and the worst part about it is I had to take the bacon off and yet the sandwich was very stale and uncooked correctly . My hash browns weren’t fresh and were also hard as a rock it’s really sad and disgusting and disappointing how badly they have messed up my order I will never be coming back here again . Save your self your money and time by going to the one by Belmont honestly closer , better customer service and overall better atmosphere and drive threw as well
Atmosphere: 1
Food: 1
Service: 1
Jordan Arroz
Been going here for a while. Service is fast and friendly! Order is already ready by the time I pull up to the window. There’s a line for the drive-thru on some days but they keep it moving.
Atmosphere: 5
Food: 5
Service: 5
Karen Amigon
I’ve been coming here since I first started working in the neighborhood. I love their service, coffee, and donuts. The staff are very friendly and fast! I was finishing my transaction when I suddenly received my iced coffee. Even when they’re busy, you’ll have your order in a timely manner. I love this Dunkin’ location!
Atmosphere: 5
Food: 5
Service: 5
J-Fluencer Quests
I'm a regular and they love me there. I order large mocha cappuccino blast and a breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 5
Katherine Andres
My favorite place to stop by after getting off the bus! Love getting a drink whether it be a coffee or refresher.
Atmosphere: 4
Food: 5
Service: 5
Jennifer Rivera
I was running behind this morning so I wasn't able to eat breakfast at home. I decided to order on mobile app so I won;t be late for work, or sacrifice breakfast. My Bus was at Addison and Laramine when I placed the order. This was to ensure the order will be ready when I arrived. The order was ready, but it was wrong. I ordered a Pepper bacon, egg, and American cheese on a plain bagel sandwich, but received Swiss cheese instead. This is not the first time I've ordered this and this is the not the first time this location has gotten it wrong. I alerted the worker ( owner?) that it was wrong. He took my receipt with him and told the person it needed to be American cheese. The person who started to make the sandwich was stopped by another worker, who shouted very close to my ear to the one making sandwich, and told her she'll make the sandwich since I'm waiting ( She said this in Spanish). She finished the sandwich, and I picked it up. I went to go check it to make sure that it was done right. As soon as my hand touch it I KNEW it wrong. I asked for a plain bagel, but they put it on a croissant. So once again the sandwich had to be remade. At this point I checked my Ventra app to see when the next bus was coming. My app said Due. Which meant I was going to be late for work. The VERY thing I didn't eat at to prevent! I was happy I FINALLY got my sandwich right. However due to bad service I had to wait so long for my MOBILE order that I missed my bus, had to wait 20 minutes in the freezing temps that came from the storm last night, and was late to work. Worst part, no one even offered me an apology. This, unfortunately, wasn't the first, second, or third time this has happened to me. It has happened so much I've written to Corporate about it. This place needs new management. I, personally, have had enough. For now on I'm going to Mcdonalds. At least they rarely get the orders wrong.
Parking: Parking is shared among other business.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bottled Water
Josefina Reyes
I prefer hot coffee while doing my walk and I find the cup too hot. So I brought my dunkin donuts cup but this store refused to use it. ?
Atmosphere: 3
Food: 3
Service: 3
cassandra maziarka
The night person is amazing and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Michael F
Asked for less ice in my ice coffee, and iced chia latte. Ice was full to the brim on both of my orders.
Horrible service and people don't know how to do there job correctly. Went in to get 2 6 dollar meals which come with sandwich hashbrown and the ice coffee or hot coffee.. told them instead of the 2 medium drinks just convert it to 1 large cause me partner doesn't drink coffee and they were lost and some older manager lady was trying to uncharge. Never going back to this location.
Let me start off by saying this is the worst Dunkin’ Donuts I’ve ever been to and experienced . Every time I come here I end up getting my order incorrect and they forget to add items . But this time it really got to me . I ordered a 6$ meal and they charged me twice for it . And when they asked for my coffee I told them I want a hot coffee and they gave me a cold brew. Then for my sandwich I asked for an egg and cheese croissant and specifically said (NO BACON PLEASE) and yet somehow they still manage to add bacon which I cannot eat due to religion reasons and the worst part about it is I had to take the bacon off and yet the sandwich was very stale and uncooked correctly . My hash browns weren’t fresh and were also hard as a rock it’s really sad and disgusting and disappointing how badly they have messed up my order I will never be coming back here again . Save your self your money and time by going to the one by Belmont honestly closer , better customer service and overall better atmosphere and drive threw as well
Atmosphere: 1
Food: 1
Service: 1
Been going here for a while. Service is fast and friendly! Order is already ready by the time I pull up to the window. There’s a line for the drive-thru on some days but they keep it moving.
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming here since I first started working in the neighborhood. I love their service, coffee, and donuts. The staff are very friendly and fast! I was finishing my transaction when I suddenly received my iced coffee. Even when they’re busy, you’ll have your order in a timely manner. I love this Dunkin’ location!
Atmosphere: 5
Food: 5
Service: 5
I'm a regular and they love me there. I order large mocha cappuccino blast and a breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 5
My favorite place to stop by after getting off the bus! Love getting a drink whether it be a coffee or refresher.
Atmosphere: 4
Food: 5
Service: 5
I was running behind this morning so I wasn't able to eat breakfast at home. I decided to order on mobile app so I won;t be late for work, or sacrifice breakfast. My Bus was at Addison and Laramine when I placed the order. This was to ensure the order will be ready when I arrived. The order was ready, but it was wrong. I ordered a Pepper bacon, egg, and American cheese on a plain bagel sandwich, but received Swiss cheese instead. This is not the first time I've ordered this and this is the not the first time this location has gotten it wrong. I alerted the worker ( owner?) that it was wrong. He took my receipt with him and told the person it needed to be American cheese. The person who started to make the sandwich was stopped by another worker, who shouted very close to my ear to the one making sandwich, and told her she'll make the sandwich since I'm waiting ( She said this in Spanish). She finished the sandwich, and I picked it up. I went to go check it to make sure that it was done right. As soon as my hand touch it I KNEW it wrong. I asked for a plain bagel, but they put it on a croissant. So once again the sandwich had to be remade. At this point I checked my Ventra app to see when the next bus was coming. My app said Due. Which meant I was going to be late for work. The VERY thing I didn't eat at to prevent! I was happy I FINALLY got my sandwich right. However due to bad service I had to wait so long for my MOBILE order that I missed my bus, had to wait 20 minutes in the freezing temps that came from the storm last night, and was late to work. Worst part, no one even offered me an apology. This, unfortunately, wasn't the first, second, or third time this has happened to me. It has happened so much I've written to Corporate about it. This place needs new management. I, personally, have had enough. For now on I'm going to Mcdonalds. At least they rarely get the orders wrong.
Parking: Parking is shared among other business.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bottled Water
I prefer hot coffee while doing my walk and I find the cup too hot. So I brought my dunkin donuts cup but this store refused to use it. ?
Atmosphere: 3
Food: 3
Service: 3
The night person is amazing and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Asked for less ice in my ice coffee, and iced chia latte. Ice was full to the brim on both of my orders.
Food: 1
Restaurantji Recommends
In the four areas around this location, this is the best Dunkin'! As a coffee lover, I was lucky enough to start my morning here!
Atmosphere: 5
Food: 5
Service: 5
Shorted me my money
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Always running before I start my day...
Great service
Parking: Plenty of parking
Kid-friendliness: Very friendly
Wheelchair accessibility: Accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Assorted Half Dozen or Dozen Donuts
Great local coffee shop
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
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