I ordered a wake up wrap and it was burnt and really crisp, I couldn't eat it and the server was not watering glove either. Worst customer service ever at any Dunkin I have visited.
Atmosphere: 1
Food: 1
Service: 1
Natanel R
After the rebuild of the facility it’s much brighter and over all nicer. Nothing to write home about though. Food is alright - you know what you’re getting when you spend your money here.Dietary restrictions: KosherParking: Over crowded small parking lot. You might get lucky, but watch out for zombies driving carelessly.
Recommended dishes: Bagels
Aaron P.
They updated the look but don't have the service to match! I have been going to this location for years now and it is always the same. They will have plenty employees standing around talking and no one addresses the patrons that have to enter the store for service. You have extended wait times just to pour a cup of coffee. Then more times than not it will be wrong due to a rush job. It seems this location penalize the customers that have to come in the front door by not being attentive to them. You can't get an ambulance, bus, or fire truck through the drive thru!! Pay attention to what I am asking for so that you will get it correct. You have went up on your prices and we are paying. Please stop talking to your coworkers long enough to get it right bc professional people don't have time to come back to correct your mistakes, but of course you already know this!
רויטל חנן
perfect!
amit taya
I have been here two times, both times employees attitude made me feels like 'you are not welcome here'....coffee tastes more like water and old...asked for a toasted bagel with cheese but they gave me cold bagel with cream...worst dunkin i have ever been to...?
Atmosphere: 1
Food: 1
Service: 1
Selam
Very slow drive through service. Poor quality coffee.
Atmosphere: 3
Food: 2
Service: 1
Oriana Koreal
The worst DD I have ever been to they don’t even know how to do ice caramel
Service: 1
Hazar Aydogan
Longest taking drive thru location don't come down herr friday saturday nights !
Atmosphere: 1
Food: 1
Service: 1
Muhamad Sadik Salamatullah
I recently visited a Dunkin' Donuts location, and as someone who values great customer service, I wanted to share my experience. While I genuinely enjoyed their delectable treats and aromatic coffee, I couldn't help but notice the lack of friendliness and gratitude from some of the employees.Customer service is a crucial aspect of any establishment, and it can truly enhance the overall experience for everyone. However, during my visit, I noticed a few instances where the employees missed the opportunity to make customers feel appreciated. It's important to acknowledge that everyone has bad days, but cultivating a positive atmosphere can go a long way in brightening someone's day.As a friendly helper, I believe that expressing gratitude and being friendly are essential elements of exceptional customer service. A simple smile, a genuine "thank you," or a warm greeting can make all the difference in making customers feel valued and welcomed.To the employees at this particular Dunkin' Donuts, I would like to offer some friendly suggestions on how they can enhance the customer experience:1. Embrace positivity: A positive attitude is infectious and can create a welcoming environment for both customers and employees. Taking a moment to greet customers with a smile can make their day brighter and leave a lasting impression.2. Say thank you: Expressing gratitude to customers for choosing Dunkin' Donuts and showing appreciation for their business can create a sense of belonging. A simple "thank you" can go a long way in building customer loyalty.3. Training and support: Management can play a crucial role in fostering a culture of friendliness and gratitude. Investing in employee training programs that emphasize customer service skills and providing ongoing support can help create a positive work environment that ultimately benefits both employees and customers.In conclusion, while the Dunkin' Donuts location I visited had delicious treats, I believe there is room for improvement when it comes to the friendliness and gratitude shown by some of the employees. By embracing positivity, expressing gratitude, personalizing interactions, and providing adequate training and support, this Dunkin' Donuts can transform into a go-to spot known not only for their tasty treats but also for their exceptional customer service.Remember, a little friendliness and gratitude can go a long way in brightening someone's day and creating lasting memories.Parking: Lots of spaces
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Tuna Melt, Egg
Sufiya adeeb
Very very bad customer service. They was only 2 employees very rude and she clearly said she don’t want to take my order. I was on drive through she didn’t listen the order and when I drove up she was least bothered. And there was an Indian guy who refused and want us to drive again and place Order.
Really Disappointed ☹️ After waiting for so long. Messed up my drink I asked for iced latte gave me frozen drink. You have to describe 2 times for add ons to make sure and make sure they give the right one.
Safa Ahmed
I love the dounts and drinks from dunkin! Whenever I need dounts there fresh and my favorite Boston Creme is always available and delicious!!
They switched munchkins to 10 at a time, so when you ask for the regular dozen they say we can give you 15 and charge you for 5 munchkins seperately an order plus 10, they should be honest! I would get 5 more and pay only$1 more for 20!! They also add sooo much ice in drinks and you pay full price for few sips of the actual drink! I'm pregnant, so this is more annoying, and food and prices are much better at dunkin on Dempster!
Atmosphere: 2
Food: 2
Service: 1
Random Fixes
This place is nice, never had a major problem here, the manager is nice and helpful as well, sometimes homeless people and beggars do come inside and ask for stuff which kills the atmosphere tbh but it’s out of the employees hands.
Atmosphere: 3
Food: 5
Service: 4
Atif Ahmed
guy at drive thru say they can't take orders in drive thru only orders thru appthis happened 2 times before I thought there system was down but they'd this on purpose I told him I don't have an app I want to pay with cc he said can't do anything they had a rude guy and a girl working in night I don't mean to be rude but the owner is paying them to ruine customers . stay away from this dunkin.
I ordered a wake up wrap and it was burnt and really crisp, I couldn't eat it and the server was not watering glove either. Worst customer service ever at any Dunkin I have visited.
Atmosphere: 1
Food: 1
Service: 1
After the rebuild of the facility it’s much brighter and over all nicer. Nothing to write home about though. Food is alright - you know what you’re getting when you spend your money here.Dietary restrictions: KosherParking: Over crowded small parking lot. You might get lucky, but watch out for zombies driving carelessly.
Recommended dishes: Bagels
They updated the look but don't have the service to match! I have been going to this location for years now and it is always the same. They will have plenty employees standing around talking and no one addresses the patrons that have to enter the store for service. You have extended wait times just to pour a cup of coffee. Then more times than not it will be wrong due to a rush job. It seems this location penalize the customers that have to come in the front door by not being attentive to them. You can't get an ambulance, bus, or fire truck through the drive thru!! Pay attention to what I am asking for so that you will get it correct. You have went up on your prices and we are paying. Please stop talking to your coworkers long enough to get it right bc professional people don't have time to come back to correct your mistakes, but of course you already know this!
perfect!
I have been here two times, both times employees attitude made me feels like 'you are not welcome here'....coffee tastes more like water and old...asked for a toasted bagel with cheese but they gave me cold bagel with cream...worst dunkin i have ever been to...?
Atmosphere: 1
Food: 1
Service: 1
Very slow drive through service. Poor quality coffee.
Atmosphere: 3
Food: 2
Service: 1
The worst DD I have ever been to they don’t even know how to do ice caramel
Service: 1
Longest taking drive thru location don't come down herr friday saturday nights !
Atmosphere: 1
Food: 1
Service: 1
I recently visited a Dunkin' Donuts location, and as someone who values great customer service, I wanted to share my experience. While I genuinely enjoyed their delectable treats and aromatic coffee, I couldn't help but notice the lack of friendliness and gratitude from some of the employees.Customer service is a crucial aspect of any establishment, and it can truly enhance the overall experience for everyone. However, during my visit, I noticed a few instances where the employees missed the opportunity to make customers feel appreciated. It's important to acknowledge that everyone has bad days, but cultivating a positive atmosphere can go a long way in brightening someone's day.As a friendly helper, I believe that expressing gratitude and being friendly are essential elements of exceptional customer service. A simple smile, a genuine "thank you," or a warm greeting can make all the difference in making customers feel valued and welcomed.To the employees at this particular Dunkin' Donuts, I would like to offer some friendly suggestions on how they can enhance the customer experience:1. Embrace positivity: A positive attitude is infectious and can create a welcoming environment for both customers and employees. Taking a moment to greet customers with a smile can make their day brighter and leave a lasting impression.2. Say thank you: Expressing gratitude to customers for choosing Dunkin' Donuts and showing appreciation for their business can create a sense of belonging. A simple "thank you" can go a long way in building customer loyalty.3. Training and support: Management can play a crucial role in fostering a culture of friendliness and gratitude. Investing in employee training programs that emphasize customer service skills and providing ongoing support can help create a positive work environment that ultimately benefits both employees and customers.In conclusion, while the Dunkin' Donuts location I visited had delicious treats, I believe there is room for improvement when it comes to the friendliness and gratitude shown by some of the employees. By embracing positivity, expressing gratitude, personalizing interactions, and providing adequate training and support, this Dunkin' Donuts can transform into a go-to spot known not only for their tasty treats but also for their exceptional customer service.Remember, a little friendliness and gratitude can go a long way in brightening someone's day and creating lasting memories.Parking: Lots of spaces
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Tuna Melt, Egg
Very very bad customer service. They was only 2 employees very rude and she clearly said she don’t want to take my order. I was on drive through she didn’t listen the order and when I drove up she was least bothered. And there was an Indian guy who refused and want us to drive again and place Order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Really Disappointed ☹️ After waiting for so long. Messed up my drink I asked for iced latte gave me frozen drink. You have to describe 2 times for add ons to make sure and make sure they give the right one.
I love the dounts and drinks from dunkin! Whenever I need dounts there fresh and my favorite Boston Creme is always available and delicious!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Hash Browns, Iced Latte
They switched munchkins to 10 at a time, so when you ask for the regular dozen they say we can give you 15 and charge you for 5 munchkins seperately an order plus 10, they should be honest! I would get 5 more and pay only$1 more for 20!! They also add sooo much ice in drinks and you pay full price for few sips of the actual drink! I'm pregnant, so this is more annoying, and food and prices are much better at dunkin on Dempster!
Atmosphere: 2
Food: 2
Service: 1
This place is nice, never had a major problem here, the manager is nice and helpful as well, sometimes homeless people and beggars do come inside and ask for stuff which kills the atmosphere tbh but it’s out of the employees hands.
Atmosphere: 3
Food: 5
Service: 4
guy at drive thru say they can't take orders in drive thru only orders thru appthis happened 2 times before I thought there system was down but they'd this on purpose I told him I don't have an app I want to pay with cc he said can't do anything they had a rude guy and a girl working in night I don't mean to be rude but the owner is paying them to ruine customers . stay away from this dunkin.
Food: 4
Service: 1