The food's fine, but it's overpriced. Every time I order it seems like both the menus outside have different prices listed, and then after they take my order it seems like both of them are wrong because they give me some other completely unexpected number. I would just go across the street to Taqueria uptown.
Brownie points to the owner bc I heard her on the phone one time giving a discount to some family who couldn't afford their pickup order
Atmosphere: 4
Food: 3
Service: 2
Steph Duncan
It's ok. I didn't love it.
Atmosphere: 1
Food: 3
Service: 3
Jenny I
Extremely disappointing customer service! No matter how good the tacos are, treating customers with respect should be a priority. The person taking orders is consistently rude, acting like they dislike their job. This isn't the first time I've experienced this, and I've seen them be rude to other customers as well. Also, asking for tips when providing poor service is unacceptable. I hope management takes this feedback seriously and improves customer interaction!!!
Edit and reply to the owner’s comments:
Yes, you did say hi, but the person working there was extremely rude. I wasn’t having a bad day—at least not until I left your place. I've been ordering from you since 2019, and while your food is good, I wouldn’t say the service has ever been outstanding. As a woman, she could certainly be more polite and not act so unprofessional.
It’s disappointing that instead of taking constructive criticism to improve your business, you choose to dismiss it. And after reading your replies to other negative reviews, it’s clear that you have a victim mindset instead of taking accountability and making things better. Good luck with that !
Atmosphere: 1
Food: 4
Service: 1
Victor Villareal
I don't recommend this restaurant, and here's why: The owner is very combative and attacks customers whenever there are issues with their orders. I had a few incidents. Here's my side.
The first time I ordered a Quesibirria dinner, I got 2 skimpy quesadillas instead. I called the restaurant to let them know that my order was wrong and the owner immediately told me if it was my fault, apparently I didn't order correctly. I expected 3 Quesibirrias tacos, but instead I got 2 skimpy quesadillas... And then she wanted to charge me extra money for the cheese, because her "Quesibirrias" don't come with cheese, 🙄even though the cheese (Quesi) is implied in the name of the food. That's like advertising cheeseburgers and then getting a hamburger, and then charging extra for the Cheese. I told her to forget it, and I would never order from her again... And then she said she's replace my dinner, free of charge. So I said okay. The food was tasty and I enjoyed it very much.
A few days later I decided to order from them again and this time it was steak nachos. Everything was great, except for the guacamole, which was old, brown and rotten. 🤢🤮 I was so disappointed, especially after playing $19 for them and then getting rotten guacamole was just a giant disappointment. But it was too late to call to complain, so I let it go.
So yesterday, for some reason, I ordered steak nachos again. And once AGAIN the guacamole was old, brown and rotten. 🤢🤮🤮🤮 I called to complain and I was immediately called a liar! The girl on the phone tried to gaslight me into believing that their guacamole was made fresh, everyday and I mistaken. Grrr! I was insulted! Not only am I Mexican, but I've also worked in kitchens, for many years, so I know what old guacamole taste like! So I said, let me speak to the owner. I was told she wasn't there and would call me back. I never got the call back. I through it away.
I finally got a call back a day later and once again the owner became super combative and started yelling at me.. She told me that I was being too demanding and unreasonable and she couldn't possibly please everyone and then called me a food snob, because I didn't want to eat her rotten guacamole. She kept taking over me and didn't even let me talk... At all! SO I HUNG UP ON HER!
This is just unacceptable! This lady clearly doesn't know how to handle customer service over poor food quality issues and will attack her clients instead.
SO UNLESS YOU ENJOY BEING YELLED AT, BY THE OWNER, OVER POOR FOOD QUALITY, THEN YOU'LL LOVE THIS PLACE!
OTHERWISE THERE ARE WAY BETTER RESTAURANTS WITH BETTER QUALITY GUACAMOLE AND WITH RESTAURANT STAFF THAT IS MUCH FRIENDLIER AND ARE MUCH BETTER AT CUSTOMER SERVICE.
End rant.
Atmosphere: 1
Food: 1
Service: 1
Maureen Allen
Wayyyy to over priced
Mark J. Babcock
Always a great choice. One of my favorite local spots.
Terry DePrey
Food was delicious and service was fast and polite! But there isn't any inside restaurant. So it is only take out!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish Tacos
Vivien Rivera
I usually get tostadas which are generously topped and well-balanced, and a horchata. Recently decided to branch out and regretted it: My burrito was small and bland.
Vegetarian options: Staff are able to communicate about vegetarian options and explain how menu items are prepared regarding prep spaces, pans/griddles, and fryers.
Atmosphere: 2
Food: 3
Service: 5
Tj Bernahl
I know this place is a small business, and me and my fiance have loved this place for a long time and we even got this for family gatherings at times. We got an order of sopes, tacos, and rice. We tried looking on the website, but it's a disaster on mobile view. We had to navigate to their facebook page to get the menu. We placed a to go order, and everything should have come out to $65 based on that menu on facebook. We also figured it was accurate because it was a featured post, and they update their page pretty regularly. However, when picking it up it was 90$+ which is pretty outrageous as it is, but after double checking the website after having to open it up on a desktop the prices were completely different on the website. That being said, I know the price is listed on the website, that's fine, and that is the correct pricing it seems. But to avoid confusion and make it easier on people, keep the menus consistent on all platforms because this created a situation where we felt ripped off. Not saying we were, and after calling, and being given a rude response, it felt that way. It's sad because we want to see small businesses like Edgewater Tacos succeed, but this just rubbed us the wrong way. Small businesses should still be ethical about these situations and make it easier for the consumer. We also did not get an itemized receipt which also added to the confusion. We will give the benefit of the doubt, but please listen to the feedback and update your menus appropriately on all platforms. We hope to return soon.
Update 1: Just got an itemized receipt texted from the owner. She was extremely apologetic and asked her manager to update the menus on all platforms. Id also like to ammend this review to state that they do listen, and do care. I am upping this to four star from three for the quick response and heartfelt and very personable apology. We will give this place another chance very soon.
Atmosphere: 4
Food: 4
Service: 4
Sheilah Bowden
Best steak burrito I've had in a LONG time! There were also amazing carnita tacos and grilled jalapeños! I will definitely be going back, the service was quick, and polite. 5+ stars ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Al Pastor Taco, Carnitas, Steak
We love Edgewater Tacos. It’s one of our regular spots. I love the fish tacos and chicken quesadilla.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish Tacos
Chelsea Dubick
Got an al pastor sope that was just perfect. I think they likely need to be eaten right away, don't know how it would hold up with takeout. Everything is a smidge more expensive than other places but great location and food. I have celiacs and had no reaction. Like any Mexican place has lots of gf options and actually lists when specials aren't gf.
Dietary restrictions: Gluten free
Atmosphere: 4
Food: 5
Service: 5
Michael Magnetta
Love it.
Atmosphere: 3
Food: 5
Service: 5
Mike Wille
Atmosphere is 4 stars because we’re not in San Diego. But the Mexican food here people…DO IT!!
Kudos to a fantastic menu brought to you by Edgewater Taco’s passionate owner and all her dedicated foodies who rock the taco Tuesday casbahs, own Chicagoland’s Carne Asada Fries/Nachos, Alote, Carnitas or Al Pastor and apparently, I’m just getting started!
Just give me a view of the ocean (lake whatever), 86 the Yellowjackets trying to pollinate my ass and viola your 5 star atmosphere has arrived.
Thankfully the buzzing was on the menu for my dog Scooby Bleu to chow on. We were welcomed by all the love and tasty supper we enjoyed at their sidewalk tables enjoying Chicago’s finest attempt at Mexican food!
¡Provecho!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Taco Al Pastor, Carnitas, Green Salsa, Carne Asada Tacos
Anna Estell
The food is very salty and the meat is over cooked. The rice was not fully cooked very grainy! Do not recommend this place.
The food's fine, but it's overpriced. Every time I order it seems like both the menus outside have different prices listed, and then after they take my order it seems like both of them are wrong because they give me some other completely unexpected number. I would just go across the street to Taqueria uptown.
Brownie points to the owner bc I heard her on the phone one time giving a discount to some family who couldn't afford their pickup order
Atmosphere: 4
Food: 3
Service: 2
It's ok. I didn't love it.
Atmosphere: 1
Food: 3
Service: 3
Extremely disappointing customer service! No matter how good the tacos are, treating customers with respect should be a priority. The person taking orders is consistently rude, acting like they dislike their job. This isn't the first time I've experienced this, and I've seen them be rude to other customers as well. Also, asking for tips when providing poor service is unacceptable. I hope management takes this feedback seriously and improves customer interaction!!!
Edit and reply to the owner’s comments:
Yes, you did say hi, but the person working there was extremely rude. I wasn’t having a bad day—at least not until I left your place. I've been ordering from you since 2019, and while your food is good, I wouldn’t say the service has ever been outstanding. As a woman, she could certainly be more polite and not act so unprofessional.
It’s disappointing that instead of taking constructive criticism to improve your business, you choose to dismiss it. And after reading your replies to other negative reviews, it’s clear that you have a victim mindset instead of taking accountability and making things better. Good luck with that !
Atmosphere: 1
Food: 4
Service: 1
I don't recommend this restaurant, and here's why: The owner is very combative and attacks customers whenever there are issues with their orders. I had a few incidents. Here's my side.
The first time I ordered a Quesibirria dinner, I got 2 skimpy quesadillas instead. I called the restaurant to let them know that my order was wrong and the owner immediately told me if it was my fault, apparently I didn't order correctly. I expected 3 Quesibirrias tacos, but instead I got 2 skimpy quesadillas... And then she wanted to charge me extra money for the cheese, because her "Quesibirrias" don't come with cheese, 🙄even though the cheese (Quesi) is implied in the name of the food. That's like advertising cheeseburgers and then getting a hamburger, and then charging extra for the Cheese. I told her to forget it, and I would never order from her again... And then she said she's replace my dinner, free of charge. So I said okay. The food was tasty and I enjoyed it very much.
A few days later I decided to order from them again and this time it was steak nachos. Everything was great, except for the guacamole, which was old, brown and rotten. 🤢🤮 I was so disappointed, especially after playing $19 for them and then getting rotten guacamole was just a giant disappointment. But it was too late to call to complain, so I let it go.
So yesterday, for some reason, I ordered steak nachos again. And once AGAIN the guacamole was old, brown and rotten. 🤢🤮🤮🤮 I called to complain and I was immediately called a liar! The girl on the phone tried to gaslight me into believing that their guacamole was made fresh, everyday and I mistaken. Grrr! I was insulted! Not only am I Mexican, but I've also worked in kitchens, for many years, so I know what old guacamole taste like! So I said, let me speak to the owner. I was told she wasn't there and would call me back. I never got the call back. I through it away.
I finally got a call back a day later and once again the owner became super combative and started yelling at me.. She told me that I was being too demanding and unreasonable and she couldn't possibly please everyone and then called me a food snob, because I didn't want to eat her rotten guacamole. She kept taking over me and didn't even let me talk... At all! SO I HUNG UP ON HER!
This is just unacceptable! This lady clearly doesn't know how to handle customer service over poor food quality issues and will attack her clients instead.
SO UNLESS YOU ENJOY BEING YELLED AT, BY THE OWNER, OVER POOR FOOD QUALITY, THEN YOU'LL LOVE THIS PLACE!
OTHERWISE THERE ARE WAY BETTER RESTAURANTS WITH BETTER QUALITY GUACAMOLE AND WITH RESTAURANT STAFF THAT IS MUCH FRIENDLIER AND ARE MUCH BETTER AT CUSTOMER SERVICE.
End rant.
Atmosphere: 1
Food: 1
Service: 1
Wayyyy to over priced
Always a great choice. One of my favorite local spots.
Food was delicious and service was fast and polite! But there isn't any inside restaurant. So it is only take out!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish Tacos
I usually get tostadas which are generously topped and well-balanced, and a horchata. Recently decided to branch out and regretted it: My burrito was small and bland.
Vegetarian options: Staff are able to communicate about vegetarian options and explain how menu items are prepared regarding prep spaces, pans/griddles, and fryers.
Atmosphere: 2
Food: 3
Service: 5
I know this place is a small business, and me and my fiance have loved this place for a long time and we even got this for family gatherings at times. We got an order of sopes, tacos, and rice. We tried looking on the website, but it's a disaster on mobile view. We had to navigate to their facebook page to get the menu. We placed a to go order, and everything should have come out to $65 based on that menu on facebook. We also figured it was accurate because it was a featured post, and they update their page pretty regularly. However, when picking it up it was 90$+ which is pretty outrageous as it is, but after double checking the website after having to open it up on a desktop the prices were completely different on the website. That being said, I know the price is listed on the website, that's fine, and that is the correct pricing it seems. But to avoid confusion and make it easier on people, keep the menus consistent on all platforms because this created a situation where we felt ripped off. Not saying we were, and after calling, and being given a rude response, it felt that way. It's sad because we want to see small businesses like Edgewater Tacos succeed, but this just rubbed us the wrong way. Small businesses should still be ethical about these situations and make it easier for the consumer. We also did not get an itemized receipt which also added to the confusion. We will give the benefit of the doubt, but please listen to the feedback and update your menus appropriately on all platforms. We hope to return soon.
Update 1: Just got an itemized receipt texted from the owner. She was extremely apologetic and asked her manager to update the menus on all platforms. Id also like to ammend this review to state that they do listen, and do care. I am upping this to four star from three for the quick response and heartfelt and very personable apology. We will give this place another chance very soon.
Atmosphere: 4
Food: 4
Service: 4
Best steak burrito I've had in a LONG time! There were also amazing carnita tacos and grilled jalapeños! I will definitely be going back, the service was quick, and polite. 5+ stars ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Al Pastor Taco, Carnitas, Steak
Restaurantji Recommends
We love Edgewater Tacos. It’s one of our regular spots. I love the fish tacos and chicken quesadilla.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish Tacos
Got an al pastor sope that was just perfect. I think they likely need to be eaten right away, don't know how it would hold up with takeout. Everything is a smidge more expensive than other places but great location and food. I have celiacs and had no reaction. Like any Mexican place has lots of gf options and actually lists when specials aren't gf.
Dietary restrictions: Gluten free
Atmosphere: 4
Food: 5
Service: 5
Love it.
Atmosphere: 3
Food: 5
Service: 5
Atmosphere is 4 stars because we’re not in San Diego. But the Mexican food here people…DO IT!!
Kudos to a fantastic menu brought to you by Edgewater Taco’s passionate owner and all her dedicated foodies who rock the taco Tuesday casbahs, own Chicagoland’s Carne Asada Fries/Nachos, Alote, Carnitas or Al Pastor and apparently, I’m just getting started!
Just give me a view of the ocean (lake whatever), 86 the Yellowjackets trying to pollinate my ass and viola your 5 star atmosphere has arrived.
Thankfully the buzzing was on the menu for my dog Scooby Bleu to chow on. We were welcomed by all the love and tasty supper we enjoyed at their sidewalk tables enjoying Chicago’s finest attempt at Mexican food!
¡Provecho!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Taco Al Pastor, Carnitas, Green Salsa, Carne Asada Tacos
The food is very salty and the meat is over cooked. The rice was not fully cooked very grainy! Do not recommend this place.
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