We were there just today, a couple hours ago. There were five of us and between us, we ordered two pizzas, a spaghetti and the side salad.
When it came time to pay the bill, we were told the totals without an itemized receipt. I even asked about one to see and was told that it would be shown when done paying, either as a text, email or physical receipt. I added the tip and only after paying and the receipt printed, did I see that a tip for a large group (five of us is a large group?) which came out to 18% which wasn't shown or told to us in any way, even when I asked about an itemized bill. How would I know exactly what is on there beforehand to know that a tip had already been added? The waiter made no attempt to tell me that a tip was added as he watched over me as I added a tip on the credit card reader.
When I saw the bill, I didn't have time to dispute it then and it wouldn't matter since the card was already charged. I'll dispute that later with my credit card company and make sure not to visit again if they will act in this deceptive behavior.
So be mindful of any group size that you're in if they do this and add an automatic tip without telling you. I guess you either need to know the exact amount your order will come to, including tax or ask them directly if a tip has been added. Of course that will make the already awkward interaction of leaving a tip while being watched by your waiter or waitress that much more fun.
M P
Great Pizza, excellent delivery. One issue worth mentioning. I think the Irving Park Rd location needs to update their credit card vendor info. They always show up as Irving Park on my statement and more detailed info is Irving Park Cemetery. Amount posted is correct, just the business name is off. Could also be geolocation info or my bank. Kinda comical.
Atmosphere: 5
Food: 5
Service: 5
Melody N.
Giordano’s never disappoints. The deep-dish pizza was absolutely amazing—thick, cheesy, and full of flavor. The staff was friendly and attentive, and the atmosphere was comfortable and welcoming. Everything came out fresh and hot. Definitely a go-to spot when craving real Chicago-style pizza! Thank you for letting us watch the bears game and letting us stay passing close time ! Great service !
Atmosphere: 5
Food: 5
Service: 5
Aileen Sanchez
Food was so good! The pizza was loaded with cheese and flavor, and everything tasted fresh. Staff was super nice and helpful. It does take a little time for the pizza, but it’s totally worth it. Would 100% recommend.
Atmosphere: 5
Food: 5
Service: 5
Christopher Jacob
I placed an order through Uber Eats for Giordano’s in Irving Park. The order was confirmed, and they gave me a pickup time. I waited in my car for over 20 minutes past the stated time, and then my order was suddenly canceled without explanation. When I went inside to ask what happened, the staff acted like they didn’t know anything about it and just told me I could reorder, which would take another 25–30 minutes. This is extremely frustrating. If you can’t fulfill an order, be upfront—don’t make people wait and then cancel at the last minute. Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
fidel castro
Deep dish the best
Atmosphere: 5
Food: 5
Service: 5
Virginia Espinoza
Came in on NYE for a pickup and the staff was extremely nice, patient, & efficient!! Pizza is always delicious and the older gentleman was very kind & accommodating when a mistake was made in the order. Appreciate them being open tonight too!!
Atmosphere: 5
Food: 5
Service: 5
Arcadio Gonzalez
Just moved in the area this is the first pizza restaurant bed I know of in the area so we had to deliver it. Stuffed pizza was awesome and some of the pasta we had was good awesome. Food came hot and it took 55 minutes for delivery I know Tuesday night 5:00 it was great food was great service was great driver was really nice person. Definitely recommended.
Atmosphere: 3
Food: 4
Service: 4
Daniel García Mariscal
All good. We tried deep dish pizza. Undoubtedly mouthwatering pizza. I'll come back soon
Atmosphere: 5
Food: 5
Service: 5
Sergen Bulut
Beautiful setting and welcoming people. I’ll definitely come back!
Server is rude , and then she’s talking about costumers in the kitchen really loud . When she was taking our order she was rushing us , I ask her a question and she looked bother . The restauran was not busy at all . I’m so disappointed because the food is good but I will not be coming back . I’m just going back to denicos pizza .
Atmosphere: 3
Food: 5
Service: 1
Justin Ramos
Areceli was amazing! Great server!
Atmosphere: 5
Food: 5
Service: 5
Nadja
Wanted to try the famous Chicago dip dish pizza. I didn’t know that it takes close to an hour to bake it. Decided to wait. The pizza can have more then one flavor so I ordered the “Chicago Classic” with pepperoni, mushrooms, green peppers, and onions and on the other half I had the “super veggie”. Enjoyed the pizza although I don’t think I would do it again.
Atmosphere: 3
Food: 4
Service: 5
7peewee4
Araceli was the best. Very pleasant welcoming smile also very attentive. We will definitely be coming back again.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Morrell
The food is good just like any giordanos. The servers are nice enough, but they are obessive about giving as few plates/redpepper etc. I always order to go and check red pepper flakes, Parmesaian and spoons/forks. It is never included. So I ask when I go there and if I order a large pizza they'll put in 2 plates until I ask for the amount I need. They also put it in two packets of pepper flakes for a large pizza which is supposed to feed 6 people. Ridiculous
We were there just today, a couple hours ago. There were five of us and between us, we ordered two pizzas, a spaghetti and the side salad.
When it came time to pay the bill, we were told the totals without an itemized receipt. I even asked about one to see and was told that it would be shown when done paying, either as a text, email or physical receipt. I added the tip and only after paying and the receipt printed, did I see that a tip for a large group (five of us is a large group?) which came out to 18% which wasn't shown or told to us in any way, even when I asked about an itemized bill. How would I know exactly what is on there beforehand to know that a tip had already been added? The waiter made no attempt to tell me that a tip was added as he watched over me as I added a tip on the credit card reader.
When I saw the bill, I didn't have time to dispute it then and it wouldn't matter since the card was already charged. I'll dispute that later with my credit card company and make sure not to visit again if they will act in this deceptive behavior.
So be mindful of any group size that you're in if they do this and add an automatic tip without telling you. I guess you either need to know the exact amount your order will come to, including tax or ask them directly if a tip has been added. Of course that will make the already awkward interaction of leaving a tip while being watched by your waiter or waitress that much more fun.
Great Pizza, excellent delivery. One issue worth mentioning. I think the Irving Park Rd location needs to update their credit card vendor info. They always show up as Irving Park on my statement and more detailed info is Irving Park Cemetery. Amount posted is correct, just the business name is off. Could also be geolocation info or my bank. Kinda comical.
Atmosphere: 5
Food: 5
Service: 5
Giordano’s never disappoints. The deep-dish pizza was absolutely amazing—thick, cheesy, and full of flavor. The staff was friendly and attentive, and the atmosphere was comfortable and welcoming. Everything came out fresh and hot. Definitely a go-to spot when craving real Chicago-style pizza! Thank you for letting us watch the bears game and letting us stay passing close time ! Great service !
Atmosphere: 5
Food: 5
Service: 5
Food was so good! The pizza was loaded with cheese and flavor, and everything tasted fresh. Staff was super nice and helpful. It does take a little time for the pizza, but it’s totally worth it. Would 100% recommend.
Atmosphere: 5
Food: 5
Service: 5
I placed an order through Uber Eats for Giordano’s in Irving Park. The order was confirmed, and they gave me a pickup time. I waited in my car for over 20 minutes past the stated time, and then my order was suddenly canceled without explanation.
When I went inside to ask what happened, the staff acted like they didn’t know anything about it and just told me I could reorder, which would take another 25–30 minutes. This is extremely frustrating. If you can’t fulfill an order, be upfront—don’t make people wait and then cancel at the last minute.
Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Deep dish the best
Atmosphere: 5
Food: 5
Service: 5
Came in on NYE for a pickup and the staff was extremely nice, patient, & efficient!! Pizza is always delicious and the older gentleman was very kind & accommodating when a mistake was made in the order. Appreciate them being open tonight too!!
Atmosphere: 5
Food: 5
Service: 5
Just moved in the area this is the first pizza restaurant bed I know of in the area so we had to deliver it. Stuffed pizza was awesome and some of the pasta we had was good awesome. Food came hot and it took 55 minutes for delivery I know Tuesday night 5:00 it was great food was great service was great driver was really nice person. Definitely recommended.
Atmosphere: 3
Food: 4
Service: 4
All good.
We tried deep dish pizza. Undoubtedly mouthwatering pizza.
I'll come back soon
Atmosphere: 5
Food: 5
Service: 5
Beautiful setting and welcoming people. I’ll definitely come back!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Server is rude , and then she’s talking about costumers in the kitchen really loud . When she was taking our order she was rushing us , I ask her a question and she looked bother . The restauran was not busy at all . I’m so disappointed because the food is good but I will not be coming back . I’m just going back to denicos pizza .
Atmosphere: 3
Food: 5
Service: 1
Areceli was amazing! Great server!
Atmosphere: 5
Food: 5
Service: 5
Wanted to try the famous Chicago dip dish pizza. I didn’t know that it takes close to an hour to bake it. Decided to wait. The pizza can have more then one flavor so I ordered the “Chicago Classic” with pepperoni, mushrooms, green peppers, and onions and on the other half I had the “super veggie”. Enjoyed the pizza although I don’t think I would do it again.
Atmosphere: 3
Food: 4
Service: 5
Araceli was the best. Very pleasant welcoming smile also very attentive. We will definitely be coming back again.
Atmosphere: 5
Food: 5
Service: 5
The food is good just like any giordanos. The servers are nice enough, but they are obessive about giving as few plates/redpepper etc. I always order to go and check red pepper flakes, Parmesaian and spoons/forks. It is never included. So I ask when I go there and if I order a large pizza they'll put in 2 plates until I ask for the amount I need. They also put it in two packets of pepper flakes for a large pizza which is supposed to feed 6 people. Ridiculous
Atmosphere: 3
Food: 3
Service: 2
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