I am writing to express my disappointment with the meal I received from your establishment. While my order was delivered in a timely manner, the quality of the food did not meet expectations. The fries were cold and hard, and the chicken was overcooked, making the meal unsatisfactory.
As a customer, I value both prompt service and quality food. Unfortunately, in this instance, the poor food quality overshadowed the timely delivery. I kindly request that you review this matter and consider offering a replacement meal or appropriate compensation.
Atmosphere: 4
Food: 2
Service: 5
Sally Lam
Hoots has great deals!! Awesome boneless chicken!! A plus is Ms Shayna...she is such a friendly employee. Greets everyone with a smile! You can tell she enjoys her job!! Thanks Ms Shayna
Service: 5
F Brownie
Chicken was dry and tough and fries were soggy. Seems as if food was microwaved after being air fried. Tastes nothing like Hooters. I would not recommend.
Atmosphere: 2
Food: 1
Service: 2
Rachel Arias - Tripp III
First time trying this location. Food and drinks were pretty good and were pretty much just the same as at the Hooters restaurants, but considering the price for a to go order, even with purchasing a deal, it was still pretty expensive. Service was helpful and friendly. Might come back if in the area.
Atmosphere: 3
Food: 3
Service: 3
Jasmine Swanigan
My order was 20 split, medium Buffalo, and no sauce, extra crispy. I got 10 plain and 10 covered in oil from a broken sauce. I called about it and was placed on a long hold until he phone rerouted me back to the beginning and then I hung up and called bank. Got a manager, who didn't care about my issueand even admitted they knew the sauce was bad.. i asked why he would serve it? I don't l live in that neighborhood. This food was picked up and delivered to me. I got upset and told him. So he says come get more I told him k would like refund. And asked for his name because he would not tell me, but he hung up on me and would not answer. It's upsetting because I enjoy the food but I will not ever order from this place again
Food: 3
Service: 1
April Adams
I’ve given this place several chances to get it right. Every time I order from here my order is wrong. I ordered a 10 piece hot double dipped with both drums and flats and a 20 piece shrimp hot double dipped. I received 10 dry drums and 10 flavorless shrimp. This is not the first or second time my order was completely different from what I ordered. Because I love Hooters food so much I decided to give this location another try due to them being local. I’m done after tonight, I tried.
Camille Riley
My chicken wasn’t fully cooked so I didn’t eat none of it and I live too far to take it back. I ordered the mix 10 piece boneless wings
Atmosphere: 5
Food: 1
Service: 5
Dorian Johnson
I purchased food from this establishment on 4/8/2025. I had my husband pick up my food for lunch. When I received my food my order was terribly wrong. I called the business and spoke with Shayna who told me they were at fault and they would give me a credit for a shrimp and curly fries which was not in my bag on top of the other items being wrong. I agreed. Today I went to retrieve my credit and order more food and was told my credit was redeemed 4 days ago by Martin R. the assistant manager. I don’t have a common name at all (Dorian) I know that this was a blant lie unless one of the workers decided that they’ll have my credit for lunch. He refused to give me the credit still. This is no way to be treated after they knowingly and were apologetic about messing up my order from 4/8/2025. Martin was very rude and rhe he needs to take a class in customer service. I gave a reviews 2 years ago which was very positive because I have never experienced something like this before. They should have honored what they said they were going to do after they were the ones who messed up. Ridiculous
Atmosphere: 1
Food: 1
Service: 1
Natra
I usually like ordering from here but today they gave me so nasty cold wings I couldn’t even eat and when u call up there no one answers the phone I won’t be ordering from them again..Updating this review from a few months ago I tried giving them another chance this time food was still cold and had hair in my shrimp they should just shut this location down at this point
Customer service was not friendly nor professional 2nd time around bad service both times also had to correct the cashier on the order ask for 2 /20 wings she charged for separate orders This end up with having to go over the order 2note times to keep her from over charging us
Atmosphere: 3
Food: 3
Service: 1
The Truth
Do not waste your time or money! AFTER POSTING A BAD REVIEW THE MANAGER REACHED OUT TO ME AND DID NOTHING AT ALL PLACE IS TRASH! I have over 3 Million Views Of My Reviews I hope Hoots Gets It Right In The Future!
Atmosphere: 1
Food: 1
Service: 1
Paula Sledge
Well first of all we arrived around 155 pm and was trying to.order the Lunch Special and the Cashier ,who started off Real Rude ,stated we can only order 1 due to the time, but if she would have continue with our order we would have been able to order 2 wings bone in special ,but we got one special ,&:one chicken sandwich with cheese and it was TERRIBLE,I love Hooters ,I will never every go there again 23.67 down the DRAIN TERRIBLE FOOD &:TERRIBLE SERVICE Ms. Paula Sledge
Atmosphere: 3
Food: 1
Service: 1
tati
They always forget the ranch unless you remind them, which will be received with visual annoyance. Mind you, this is after they ask you if you want ranch or blue cheese as you’re ordering 🤦🏻♀️. You take your sweet time to put the ketchup and hand wipes in the bag but not forks and ranch??
The kiosk never works. The quality of the boneless wings are a hit or miss. For example, my honey thai chili boneless wings are overcooked and feel dry.
I love Hoots usually but the past couple of times I’ve ordered, they drop the ball. Do better!
Atmosphere: 2
Food: 3
Service: 1
Luvjonez4laughter Shondolyn Jones
First they drag their feet during the last 15 20 minutes of the special! In line hear girl ask if ranch was in the bag because they forgot it the last time, get my ass back to the office an no ranch in the bag! Wipes ketchup but not what I specifically asked for! Called and no accountability or customer service! Never again! I tipped them and they just messed it up for everyone cause no more of that dumb boo boo!
I am writing to express my disappointment with the meal I received from your establishment. While my order was delivered in a timely manner, the quality of the food did not meet expectations. The fries were cold and hard, and the chicken was overcooked, making the meal unsatisfactory.
As a customer, I value both prompt service and quality food. Unfortunately, in this instance, the poor food quality overshadowed the timely delivery. I kindly request that you review this matter and consider offering a replacement meal or appropriate compensation.
Atmosphere: 4
Food: 2
Service: 5
Hoots has great deals!! Awesome boneless chicken!! A plus is Ms Shayna...she is such a friendly employee. Greets everyone with a smile! You can tell she enjoys her job!! Thanks Ms Shayna
Service: 5
Chicken was dry and tough and fries were soggy. Seems as if food was microwaved after being air fried. Tastes nothing like Hooters. I would not recommend.
Atmosphere: 2
Food: 1
Service: 2
First time trying this location. Food and drinks were pretty good and were pretty much just the same as at the Hooters restaurants, but considering the price for a to go order, even with purchasing a deal, it was still pretty expensive. Service was helpful and friendly. Might come back if in the area.
Atmosphere: 3
Food: 3
Service: 3
My order was 20 split, medium Buffalo, and no sauce, extra crispy. I got 10 plain and 10 covered in oil from a broken sauce. I called about it and was placed on a long hold until he phone rerouted me back to the beginning and then I hung up and called bank. Got a manager, who didn't care about my issueand even admitted they knew the sauce was bad.. i asked why he would serve it? I don't l live in that neighborhood. This food was picked up and delivered to me. I got upset and told him. So he says come get more I told him k would like refund. And asked for his name because he would not tell me, but he hung up on me and would not answer. It's upsetting because I enjoy the food but I will not ever order from this place again
Food: 3
Service: 1
I’ve given this place several chances to get it right. Every time I order from here my order is wrong. I ordered a 10 piece hot double dipped with both drums and flats and a 20 piece shrimp hot double dipped. I received 10 dry drums and 10 flavorless shrimp. This is not the first or second time my order was completely different from what I ordered. Because I love Hooters food so much I decided to give this location another try due to them being local. I’m done after tonight, I tried.
My chicken wasn’t fully cooked so I didn’t eat none of it and I live too far to take it back. I ordered the mix 10 piece boneless wings
Atmosphere: 5
Food: 1
Service: 5
I purchased food from this establishment on 4/8/2025. I had my husband pick up my food for lunch. When I received my food my order was terribly wrong. I called the business and spoke with Shayna who told me they were at fault and they would give me a credit for a shrimp and curly fries which was not in my bag on top of the other items being wrong. I agreed. Today I went to retrieve my credit and order more food and was told my credit was redeemed 4 days ago by Martin R. the assistant manager. I don’t have a common name at all (Dorian) I know that this was a blant lie unless one of the workers decided that they’ll have my credit for lunch. He refused to give me the credit still. This is no way to be treated after they knowingly and were apologetic about messing up my order from 4/8/2025. Martin was very rude and rhe he needs to take a class in customer service. I gave a reviews 2 years ago which was very positive because I have never experienced something like this before. They should have honored what they said they were going to do after they were the ones who messed up. Ridiculous
Atmosphere: 1
Food: 1
Service: 1
I usually like ordering from here but today they gave me so nasty cold wings I couldn’t even eat and when u call up there no one answers the phone I won’t be ordering from them again..Updating this review from a few months ago I tried giving them another chance this time food was still cold and had hair in my shrimp they should just shut this location down at this point
Took my friend here had fun
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Customer service was not friendly nor professional
2nd time around bad service both times also had to correct the cashier on the order ask for 2 /20 wings she charged for separate orders This end up with having to go over the order 2note times to keep her from over charging us
Atmosphere: 3
Food: 3
Service: 1
Do not waste your time or money! AFTER POSTING A BAD REVIEW THE MANAGER REACHED OUT TO ME AND DID NOTHING AT ALL PLACE IS TRASH! I have over 3 Million Views Of My Reviews I hope Hoots Gets It Right In The Future!
Atmosphere: 1
Food: 1
Service: 1
Well first of all we arrived around 155 pm and was trying to.order the Lunch Special and the Cashier ,who started off Real Rude ,stated we can only order 1 due to the time, but if she would have continue with our order we would have been able to order 2 wings bone in special ,but we got one special ,&:one chicken sandwich with cheese and it was TERRIBLE,I love Hooters ,I will never every go there again 23.67 down the DRAIN TERRIBLE FOOD &:TERRIBLE SERVICE
Ms. Paula Sledge
Atmosphere: 3
Food: 1
Service: 1
They always forget the ranch unless you remind them, which will be received with visual annoyance. Mind you, this is after they ask you if you want ranch or blue cheese as you’re ordering 🤦🏻♀️. You take your sweet time to put the ketchup and hand wipes in the bag but not forks and ranch??
The kiosk never works. The quality of the boneless wings are a hit or miss. For example, my honey thai chili boneless wings are overcooked and feel dry.
I love Hoots usually but the past couple of times I’ve ordered, they drop the ball. Do better!
Atmosphere: 2
Food: 3
Service: 1
First they drag their feet during the last 15 20 minutes of the special! In line hear girl ask if ranch was in the bag because they forgot it the last time, get my ass back to the office an no ranch in the bag! Wipes ketchup but not what I specifically asked for! Called and no accountability or customer service! Never again! I tipped them and they just messed it up for everyone cause no more of that dumb boo boo!
Atmosphere: 1
Food: 1
Service: 1
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