I did a pre order at 10 am for delivery at 11 am…waited until 11:55 to call and see where my order is, the women who answered said they didn’t have pickles so if there was something else I wanted to substitute- I said no just refund the pickle please she said okay and that her driver is on his way out the door with my order…40 minutes later the food still hasn’t arrived and they are .02 miles from my work…I call back and the same girl answered with nothing but attitude and told me I cancelled my order- which I never did. I then told her the amount she refunded me was wrong and she verbatim said “what do you want me to do?? I’m not a machine, I just push a button to refund and it does what it does”. It was the most ignorant response I’ve ever gotten from a customer service rep. She should be fired because she’s terrible at her one job which is customer service.Will never order at this location again.
Service: 1
Kenzie West
Freaky Fast is definitely not accurate. Delivery takes on average 45-60 minutes and the order is rarely correct. The staff offer no help, leaving us on hold multiple times when trying to submit feedback, and are overall incredibly rude. 0/10 don’t
Food: 3
Service: 1
Karina V
This location is very convenient for me because it's right across my school. I have gone to this location three times, and it has always been good service. But this evening was different. I ordered a club lulu jr sandwich. The cashier was ringing it up but couldn't figure out how to place the order as a jr sandwich. He asked for help from his female coworker. She came up and said the club lulu could not be ordered as a jr sandwich. She explained I can get the turkey tom and add bacon for an extra charge instead. Then I asked for clarification because the only difference was the bacon. She responded, "I don't know how much clearer I can explain it" and this is where I ended up canceling my order and walking out. I am not upset about not being able to get the sandwich I wanted. I am upset in the manner she responded to me after I asked for clarification.
Atmosphere: 1
Food: 1
Service: 1
Frank Calabrese
Great place to get a quick lunch when working in downtown Chicago.
Atmosphere: 5
Food: 5
Service: 5
Sivan Eliasoff
I've been ordering from this Jimmy John's for almost 2 years and without fail, my order is messed up almost every single time. It can also take literally a hour+ for a sandwich to get delivered. The manager is very apologetic but at some point you need to be able to make a sandwich right and complete an order correctly. Not sure what part of following an order and putting in the bag what is on the ticket is so difficult but apparently that’s too much.
Food: 2
Service: 1
Sivan E.
I've been ordering from this Jimmy John's for almost 2 years and without fail, my order is messed up almost every single time. The manager is always very apologetic but at some point you need to be able to make a sandwich right and complete an order correctly. Would give it 0 starts if i could.
David L.
Slowest Jimmy John's I've ever been to. Gentleman who rang me up said they had a lot going on, but i was literally the only customer after they served a group of three (who also looked like they were waiting long). Forgot the tomatoes.
RASHMI KAPOOR
We ordered two giant veggie sandwiches. The ingredients said avocado spread but there was just a couple slices of veggies and cheese, no avocado at all. It is already a very expensive sandwich at $17 a piece and to skimp on the key ingredient is just unacceptable. This was our first experience with JJ and clearly not a good one.
Atmosphere: 3
Food: 2
Service: 4
RASHMI K
We ordered two giant veggie sandwiches. The ingredients said avocado spread but there was just a couple slices of veggies and cheese, no avocado at all. It is already a very expensive sandwich at $17 a piece and to skimp on the key ingredient is just unacceptable. This was our first experience with JJ and clearly not a good one.
Customer service was ok. The issue was with the sandwich.We ordered two giant veggie sandwiches. The ingredients said avocado spread but there were just a couple slices of veggies and cheese, no avocado at all. It is already a very expensive sandwich at $17 a piece and to skimp on the key ingredient is just unacceptable. This was our first experience with JJ and clearly not a good one.
Lisa Sevier
I went here to place my usual order of slim tuna with hot peppers and the guy lied to me and said the slim tuna is for te kids only. I asked him was he sure but he continued with the lie...I will not visit here again for an extra $1 they would do anything
Lauren Litt
Bread used for my order today was beyond stale, it was rock hard. Have never had an issue with Jimmy John’s before, so I’m pretty shocked by the quality of this order.
Liv G.
Called the store several times after waiting over an hour for my order to be delivered. Still have not been able to reach the store or get a refund. Order elsewhere.
Matt Fiorini
Showed up at 5:45, had 15 minutes to close. Door was locked, staff was standing around inside and not serving anyone. Had them motion to me from the kitchen that they’re not closed and to leave; either update your hours or get staff who care
Friendly staff. Quick service. Tasty sandwich.
Atmosphere: 3
Food: 5
Service: 5
I did a pre order at 10 am for delivery at 11 am…waited until 11:55 to call and see where my order is, the women who answered said they didn’t have pickles so if there was something else I wanted to substitute- I said no just refund the pickle please she said okay and that her driver is on his way out the door with my order…40 minutes later the food still hasn’t arrived and they are .02 miles from my work…I call back and the same girl answered with nothing but attitude and told me I cancelled my order- which I never did. I then told her the amount she refunded me was wrong and she verbatim said “what do you want me to do?? I’m not a machine, I just push a button to refund and it does what it does”. It was the most ignorant response I’ve ever gotten from a customer service rep. She should be fired because she’s terrible at her one job which is customer service.Will never order at this location again.
Service: 1
Freaky Fast is definitely not accurate. Delivery takes on average 45-60 minutes and the order is rarely correct. The staff offer no help, leaving us on hold multiple times when trying to submit feedback, and are overall incredibly rude. 0/10 don’t
Food: 3
Service: 1
This location is very convenient for me because it's right across my school. I have gone to this location three times, and it has always been good service. But this evening was different. I ordered a club lulu jr sandwich. The cashier was ringing it up but couldn't figure out how to place the order as a jr sandwich. He asked for help from his female coworker. She came up and said the club lulu could not be ordered as a jr sandwich. She explained I can get the turkey tom and add bacon for an extra charge instead. Then I asked for clarification because the only difference was the bacon. She responded, "I don't know how much clearer I can explain it" and this is where I ended up canceling my order and walking out. I am not upset about not being able to get the sandwich I wanted. I am upset in the manner she responded to me after I asked for clarification.
Atmosphere: 1
Food: 1
Service: 1
Great place to get a quick lunch when working in downtown Chicago.
Atmosphere: 5
Food: 5
Service: 5
I've been ordering from this Jimmy John's for almost 2 years and without fail, my order is messed up almost every single time. It can also take literally a hour+ for a sandwich to get delivered. The manager is very apologetic but at some point you need to be able to make a sandwich right and complete an order correctly. Not sure what part of following an order and putting in the bag what is on the ticket is so difficult but apparently that’s too much.
Food: 2
Service: 1
I've been ordering from this Jimmy John's for almost 2 years and without fail, my order is messed up almost every single time. The manager is always very apologetic but at some point you need to be able to make a sandwich right and complete an order correctly. Would give it 0 starts if i could.
Slowest Jimmy John's I've ever been to. Gentleman who rang me up said they had a lot going on, but i was literally the only customer after they served a group of three (who also looked like they were waiting long). Forgot the tomatoes.
We ordered two giant veggie sandwiches. The ingredients said avocado spread but there was just a couple slices of veggies and cheese, no avocado at all. It is already a very expensive sandwich at $17 a piece and to skimp on the key ingredient is just unacceptable. This was our first experience with JJ and clearly not a good one.
Atmosphere: 3
Food: 2
Service: 4
We ordered two giant veggie sandwiches. The ingredients said avocado spread but there was just a couple slices of veggies and cheese, no avocado at all. It is already a very expensive sandwich at $17 a piece and to skimp on the key ingredient is just unacceptable. This was our first experience with JJ and clearly not a good one.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Customer service was ok. The issue was with the sandwich.We ordered two giant veggie sandwiches. The ingredients said avocado spread but there were just a couple slices of veggies and cheese, no avocado at all. It is already a very expensive sandwich at $17 a piece and to skimp on the key ingredient is just unacceptable. This was our first experience with JJ and clearly not a good one.
I went here to place my usual order of slim tuna with hot peppers and the guy lied to me and said the slim tuna is for te kids only. I asked him was he sure but he continued with the lie...I will not visit here again for an extra $1 they would do anything
Bread used for my order today was beyond stale, it was rock hard. Have never had an issue with Jimmy John’s before, so I’m pretty shocked by the quality of this order.
Called the store several times after waiting over an hour for my order to be delivered. Still have not been able to reach the store or get a refund. Order elsewhere.
Showed up at 5:45, had 15 minutes to close. Door was locked, staff was standing around inside and not serving anyone. Had them motion to me from the kitchen that they’re not closed and to leave; either update your hours or get staff who care