Can't believe the management at this place! I order delivery from there all the time. I order so much, the delivery driver knows me. Sometimes I wait over 45mins to get my sandwich, when other times it's less than 20. And MOJORITY of the time I receive my sandwich incorrectly. And I literally order the same sandwich every time! I am very patient with them and will wait for them to bring me my correct order. But the last time, I waited 45mins for my sandwich and it was wrong. Waited another 35 min for my correct sandwich, and they still made it wrong. I told them it's been almost 2 hours and I wouldn't want to wait any longer, so they said they would give me a credit. When I called this time to receive my credit, they only wanted to offer $3 off my $16 sandwich! The manager argued with me telling me we sent you the correct sandwich eventually, which they never did. After going back and forth with her, giving me additude the whole time, she said the best she can do is a $5 credit... I mean come on. It's a sandwich! As a former employee of JJ, and a P.I.C. (manager) I am truly disappointed in the way they operate and how they handled the situation. I will not be ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
Sarah Baughman
I ordered a delivery on Wed Feb 14th, my uber delivery driver decided to take my food rather than deliver it so I called the restaurant after about an hour had gone by. They not only resent my food right away but refunded my order!!! Excellent customer service ? Not their fault about a hungry uber driver that decided to eat my sandwich. Was not expecting a refund at all. That made my day!!! Great customer service definitely order from here again.
Atmosphere: 5
Food: 5
Service: 5
jason
This place is overrated. They are really stingy with the meat I ordered the giant sub, which is almost $20, and had about 6 slices of roast beef on the entire sub. Also, they give you the least amount of ingredients. Just enough lettuce(iceberg-eyeroll) to cover the bread 3 tomato slices and a few cucumber slices with a little bit of mayo. This $20 sandwich cost no more than $5 in ingredients. That includes the cost of the bread. Any local grocery store that makes sandwiches puts them to shame. Fairplay has good sandwiches. You get a foot long for the same price but with 4x the meat and cheese and more tomato, lettuce, pickle, peppers..etc. if I'm paying $20 for a sandwich, I don't want it to be 75% bread! I don't recommend this place at all! There are plenty of better sandwich places in Pilsen and bridgeport you could go to.
Atmosphere: 3
Food: 1
Service: 2
Nick
Worst customer experience of all time. Took my order and my charged my CC, just to call me back 25mins later to tell me I was too far out of their delivery zone for them to detour to complete my order. ? I was hungry AF!! And I’m only 2 blocks away from their delivery zone ?
Service: 1
FULL CEND - TKM
Great Service - Friendly and helpful and was done promptly
Atmosphere: 5
Food: 5
Service: 5
chaunassie powell
Nice and quiet and peaceful area around the restaurant and inside.
Atmosphere: 5
Food: 5
Service: 5
Thomas Edwards
Very skimpy on the lettuce asked for extra pickles got three small pickles usually when I compare it they make a nice sandwich. I'm sure it was yesterday's bread because it was only 1:00. Usually their bread is so good but not today.
Atmosphere: 4
Food: 1
Service: 4
Anthony Lee
Always very good sandwiches ? most importantly, fresh all the time never had a bad experience
Atmosphere: 4
Food: 5
Service: 5
Emoji Maddness
I've never been a fan of Jimmy John's but I decided to give it a second chance and it dissappintwd again I perfer
Atmosphere: 3
Food: 3
Service: 3
Terry Zhu
1hr delivery and they forgot my drink, think they're understaffed
The food is always good however is Service is always lack luster...
Torrance W
The young lady Kayla is very unsanitary and unprofessional. Her attitude is unacceptable when bringing business here. She got really upset with me, because I asked her if she could change her gloves. She had just exchanged money with me at the register when placing my order. Then she starts to prepare my sandwich, with the same gloves she handled money with. So now when I come in to get something she gives me one of the most nastiest attitudes. So I leave without purchasing if she's there. I only know her name, because another employee there called her by name one day when I stopped in for lunch...... Good service from the shorter young lady there. She's very professional and handle things in a sanitary manner. That's why I always tip her for her customer service....
Charlotte Samuels
Very fast friendly service and tge food was consistent with what I expect from a JJ sandwich, will be back.
Ji W
A Waste of my time; 4 workers behind the counter. I placed my order on line at 12:22--Fooking drove there and arrived at 12:42-- Mo Fo's did not have my sandwich ready. I had to wait there 20 minutes for my sandwich. What a fookin joke
Rita Flores Pelayo
Asked for a #12 beach club asked for jimmy peppers and bacon and no tomato. I was charged for the bacon I was asked for but the sub had no bacon.
Can't believe the management at this place! I order delivery from there all the time. I order so much, the delivery driver knows me. Sometimes I wait over 45mins to get my sandwich, when other times it's less than 20. And MOJORITY of the time I receive my sandwich incorrectly. And I literally order the same sandwich every time! I am very patient with them and will wait for them to bring me my correct order. But the last time, I waited 45mins for my sandwich and it was wrong. Waited another 35 min for my correct sandwich, and they still made it wrong. I told them it's been almost 2 hours and I wouldn't want to wait any longer, so they said they would give me a credit. When I called this time to receive my credit, they only wanted to offer $3 off my $16 sandwich! The manager argued with me telling me we sent you the correct sandwich eventually, which they never did. After going back and forth with her, giving me additude the whole time, she said the best she can do is a $5 credit... I mean come on. It's a sandwich! As a former employee of JJ, and a P.I.C. (manager) I am truly disappointed in the way they operate and how they handled the situation. I will not be ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
I ordered a delivery on Wed Feb 14th, my uber delivery driver decided to take my food rather than deliver it so I called the restaurant after about an hour had gone by. They not only resent my food right away but refunded my order!!! Excellent customer service ? Not their fault about a hungry uber driver that decided to eat my sandwich. Was not expecting a refund at all. That made my day!!! Great customer service definitely order from here again.
Atmosphere: 5
Food: 5
Service: 5
This place is overrated. They are really stingy with the meat I ordered the giant sub, which is almost $20, and had about 6 slices of roast beef on the entire sub. Also, they give you the least amount of ingredients. Just enough lettuce(iceberg-eyeroll) to cover the bread 3 tomato slices and a few cucumber slices with a little bit of mayo. This $20 sandwich cost no more than $5 in ingredients. That includes the cost of the bread. Any local grocery store that makes sandwiches puts them to shame. Fairplay has good sandwiches. You get a foot long for the same price but with 4x the meat and cheese and more tomato, lettuce, pickle, peppers..etc. if I'm paying $20 for a sandwich, I don't want it to be 75% bread! I don't recommend this place at all! There are plenty of better sandwich places in Pilsen and bridgeport you could go to.
Atmosphere: 3
Food: 1
Service: 2
Worst customer experience of all time. Took my order and my charged my CC, just to call me back 25mins later to tell me I was too far out of their delivery zone for them to detour to complete my order. ? I was hungry AF!! And I’m only 2 blocks away from their delivery zone ?
Service: 1
Great Service - Friendly and helpful and was done promptly
Atmosphere: 5
Food: 5
Service: 5
Nice and quiet and peaceful area around the restaurant and inside.
Atmosphere: 5
Food: 5
Service: 5
Very skimpy on the lettuce asked for extra pickles got three small pickles usually when I compare it they make a nice sandwich. I'm sure it was yesterday's bread because it was only 1:00. Usually their bread is so good but not today.
Atmosphere: 4
Food: 1
Service: 4
Always very good sandwiches ? most importantly, fresh all the time never had a bad experience
Atmosphere: 4
Food: 5
Service: 5
I've never been a fan of Jimmy John's but I decided to give it a second chance and it dissappintwd again I perfer
Atmosphere: 3
Food: 3
Service: 3
1hr delivery and they forgot my drink, think they're understaffed
Restaurantji Recommends
The food is always good however is Service is always lack luster...
The young lady Kayla is very unsanitary and unprofessional. Her attitude is unacceptable when bringing business here. She got really upset with me, because I asked her if she could change her gloves. She had just exchanged money with me at the register when placing my order. Then she starts to prepare my sandwich, with the same gloves she handled money with. So now when I come in to get something she gives me one of the most nastiest attitudes. So I leave without purchasing if she's there. I only know her name, because another employee there called her by name one day when I stopped in for lunch...... Good service from the shorter young lady there. She's very professional and handle things in a sanitary manner. That's why I always tip her for her customer service....
Very fast friendly service and tge food was consistent with what I expect from a JJ sandwich, will be back.
A Waste of my time; 4 workers behind the counter. I placed my order on line at 12:22--Fooking drove there and arrived at 12:42-- Mo Fo's did not have my sandwich ready. I had to wait there 20 minutes for my sandwich. What a fookin joke
Asked for a #12 beach club asked for jimmy peppers and bacon and no tomato. I was charged for the bacon I was asked for but the sub had no bacon.