Kilwins Ice Cream - Chocolate - Fudge

Name: Kilwins Ice Cream - Chocolate - Fudge
Address: 5226 S Harper Ave, Chicago, Illinois, 60615, US
Telephone: (773) 675-6731
Price range: $$
Rating: 3.8

$$ • Ice Cream

Hours:
5226 S Harper Ave, Chicago
(773) 675-6731

Menu Order Online

About Kilwins

Kilwins Ice Cream - Chocolate - Fudge offers a variety of sweet treats including ice cream, chocolates, caramel topping, caramel apples, and more. Customers generally find the ice cream delicious and well-crafted, with some noting that they always find what they want in stock, even on busy days like Valentine’s Day. The staff is often praised for being friendly, kind, and quick to offer suggestions, making for a pleasant experience when service is smooth. The evening shift manager is highlighted as especially welcoming and attentive, earning high praise for customer service. However, some visits have experienced issues with staff attentiveness and cleanliness. There have been complaints about being ignored upon arrival, especially when staff did not greet customers or take orders promptly. Concerns about improper hygiene practices were also raised, with some staff touching their eyes or face and then handling food or products without proper handwashing or glove changing. Additionally, the availability of certain items like milkshakes has been inconsistent, though recent visits have shown improvement with milk being in stock. Despite these issues, many customers enjoy the tasty chocolates and ice cream, and appreciate the friendly atmosphere, though cleanliness and hygiene practices remain a concern for some. Overall, Kilwins offers tasty treats and friendly service, with room for improvement in cleanliness and consistency.