Panda Express in Chicago

“Overall, Panda Express has a pretty good track record of good food and good customer service. This is pretty much the same standard that you would get at any other location, which is a good thing compared to some other businesses. Well done for staying consistent!“

“I generally don’t have any issues at this location. It’s fast food so treat it as such. The staff is nice but lack proper training which is no fault of their own, rather management. They don’t give samples anymore so I asked a simple question whether one of their entrees was sweet or savory and the answer I got was that it’s spicy. That’s great but now what I wanted to know. I repeated the question 4 times before giving up and asking someone else ha. Food quality and portioning can be a little inconsistent as well. Training fell through the cracks all around it seems. It’s not a full service restaurant so don’t come in with those expectations and you won’t be disappointed“

“Sometimes they get my pick up order wrong or it’s not ready even after I have arrived 10 mins after ‘said ready time’.
I now go in because I hate getting home & disappointed.
Joseph ‘very tell guy’ is a sweetheart. Very receptive & friendly. Quick to apologize & help remedy I’ve noticed with other people that their order wasn’t there when they arrived for pick up. I’m thinking he’s a supervisor/manager? Noticed he’s very mannerly , uses pls & thx with the other employees. That’s very rare as far as I’ve come across with other places /people I interact with in the food industry.
Don’t have issues when I go in & seeing my order.“

“UPDATING recent August 27th visit. I stand in line behind a couple of difficult male customers, then when Im finally able to see what I went there for, the pans were 1/4 filled, looked very dry and unappealing. When the server asked what I wanted and I stated I had changed my mond as the food was NOT fresn, she just said OK. NO offer to ask fir more. I left. This location has consistently hasmd massive turnover resulting in lower quality - my major reason as to why I usually pick up.

I don't go as often as before. After several years (4-5) and the menu only caters to Teriyaki (several of those), and all things chicken. We're asked for suggestions, but it appears they get tossed. I know mine have been discarded as it's been about 5 years old and I've never seen a suggestion I/We submitted even on a Limited time...

Then too their sales must be declining because the Survey feedback rewards that didnt need to be used so quickly, now must be redeemed in under 10 days or they are lost.

It was nice when I /we didn't feel strong armed into dining two or more times a week on their limited food menu.

I have now come to believe they are experiencing a decline in customers causing them to make changes that I/we believe we're not well thought out. Less than 2 weeks to redeem - really!

I /We don't know about others, but I /we can't have or care to have rice and or noodles daily. We are gradually being sent elsewhere“

“This is actually the best Panda Express I've ever been to. Mark is fantastic and one of the reasons I began to visit Panda Express regularly again. Last night was a disappointment, they forgot the teriyaki chicken portion for one of the Bigger Plates we ordered. We went home and noticed and I drove 15 minutes back to get the missing item. They replaced it, which was great, but unfortunately, Ana couldn't help but make a passive aggressive remark about how I didn't bring the food back. I didn't get it, what was I supposed bring back? Should I have brought back the whole order while my family waited another 30 minutes to eat? Would she have replaced the whole order or forced my family to eat a bunch of cold food?Mostly positive visits, but if you screw up, just fix the issue don't make passive aggressive remarks and make the customer feel bad for coming back to get everything they paid for.“

“I have gone to eat on numerous occasions and they have given me excellent service, the workers are very friendly, they even spoke to me in Spanish so that I could understand better, the portions are very good and the food is very delicious (the drinks are huge) I loved it, I I recommend“

“⭐️⭐️⭐️⭐️⭐️
I had a really great experience at this Panda Express location recently. The restaurant was clean, the food was fresh, and the service stood out in a way that deserves recognition.

There was one team member in particular — her name was Kianna — who made a lasting impression. She was incredibly polite, attentive, and efficient. Even during a busy rush, she kept the line moving quickly without making anyone feel rushed or overlooked. She had such a positive energy and was clearly committed to making sure every guest left happy.

It’s rare to come across someone who takes so much pride in their role, especially in a fast-paced environment like this.

Overall, the food was great, but the service made it even better. Kianna is a star employee and truly elevates the customer experience. Management is lucky to have her! Thank you for your hard work guys !“

“I like to go with friends to this place with my highest recommendations. I go to this restaurant often. I get very good feedback from my friends. The the food there is delicious and the stuff is welcoming and cooperative. Whenever we eat in this place we have a cheerful evening. warmly recommended.“

“All I can say is that when I was out here I stopped by this Panda do get some thing to eat real quick and I been to plenty of Panda Expresses but this one here there food was delicious there orange chicken and kung pao chicken was really good and not to dry. I will most definitely be back if im out here again.“

“The weather was very cold. I loved the watermelon water and another one was mixed. Delicious. Everything was nice the two times I visited that state we went there and we liked it.

Kid-friendliness: They have a menu and you can choose sizes for children.“

“The best Panda in the city! Food is always fresh and readily available. Jackie the manager really keeps that place running in top shape! Always clean! Great customer service whether it’s two or twenty people in line. They need to give her a raise because there are some seriously sorry PEs around and she holds it down!“

“Kind and attentive employee
I visited this location over the weekend, expecting it to be crowded and messy due to holiday shopping. To my surprise, it was very clean, and the service was fast. The highlight of my visit was an employee, Wang, who went above and beyond. When I sat down, I realized I’d forgotten a straw, but before I even got up, Wang handed me one. He was incredibly attentive, offering napkins and straws to others and keeping the soda fountain spotless. His dedication really stood out. Kudos to Wang!“

“If you have eaten at Panda you know that the food is good, the problem here is that the cooks are very slow, but not the girls who serve you, they are very friendly but the kitchen seems very very slow to me, which is why it delays everything.“

“Great place to eat after my workout routine. For some reason my fortune cookies are always spot on (It's like if someone is talking to me and I wonder if it's some holy Spirit or something. I don't wanna think it's the government or secret agency behind it. Yeah I know, I'm sounding paranoid, but either way the fortune-telling is like a morale boost for me when I needed it).“

“This spot is the one I always prefer. I visit plenty of restaurants but to this restaurant I constantly return again and again. The stuff is very amicable and the cooking they serve is so good. I would always prefer to have a good dinner in this place. I highly recommend this place.“

“This Panda Express is one of the best fast food establishments I’ve ever visited. As soon as I walked in the door I received a welcoming greeting from all employees. The smell of fresh made food entered my nose and my appetite grew immensely. I walked up to see a friendly face from Yaz and Joey. Both ladies had warming smiles and were happy to take my order. Once I received my meal , I noticed everything was the perfect serving size. The smell of the orange chicken was to die for.
The dining area was up to my standards with clean floors and shiny tables. As I walked out the door the employees all gave a nice wave and wished me an amazing afternoon. My visit to this Panda Express on Damen will be an unforgettable experience.“

“It seems that this location has new staff, extremely friendly and very professional unlike before where they basically asked the customer to hurry up the order and they often messed up the orders. The food portions are good and the food tastes much better. I hope the current staff keeps managing this location.“