All panera customers do not eat here ever again please they have 0 pizza
Jerry The Pigeon And Mike L
For being a hospital location.. they did their best to make it feel like a regular Panera Location. My food was good (as expected) and the service was fast & friendly. I got just what I wanted from my experience here.I give it 5⭐️Jerry (the pigeon) gives it 5.5⭐️
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bear Claw, Panera Grilled Cheese and Tomato Soup You Pick 2
Orion Meredith
I always appreciate the good vibes of the night crew when I'm on shift at northwestern.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chipotle Chicken Scrambled Egg & Avocado on Ciabatta
Shannon Jeropke
Order ahead in the Panera app to save time!
Yalanda C.
Wait time is too long, horrible service, customer service requires immediate serious attention.
Saad Al-Saadi
No coffee every morning, if the coffee is available usually is cold and no half & halfDear manager please fix this
Service: 1
T G
Ordered food to take home after an unexpected long day at the hospital only to find most of the order was incorrect when I arrived home. It also tasted awful. Terrible service!
Food: 1
Service: 1
Angie Glomb
The overall experience at this panera is poor at best. While the food is what I expect, it is all too common that they do not have ice, soda, or both. This is a busy place! Ordering should happen based on usage and pars. The organization (or lack of) is just people bumping into each other and even staff who have to yell at customers to move (only one woman does this). And to top it off, the pre-orders, rapid pickup, and in person ordering takes a much longer time than indicated my pre-order (night before) of bagels and cream cheese was scheduled for 715a, it was not ready until 738 making it not an option for our staff meeting. My rapid pickup will send me a message that it is ready yet it is not. And the tracking board they have might as well not even be turned on because it is the cause of much confusion for folks waiting their orders which say "ready" but is in fact not ready for at least another 10 minutes.
Atmosphere: 1
Food: 4
Service: 1
C. Evan
Rapid pick-up from APP is not at all RAPID. My small order of a half sandwich and a cup of soup took 25 mins to be prepared. I only have 30 mins for lunch, and now I have to eat fast. What a waste of my time, poor service, and no apologies. Customers are just suppose to accept the wait! It's Sunday, and it's not even busy!
Javokhir Sultonov
Ordered warm bowl however when got notification about the order ready,staff said they don’t have rice left and asked to order another item,Ordered chipotle chicked sandwich but two cuts were different one with no avocado and tomato.Terrible
I ordered a bagel after waiting for 10 minutes I went to counter only to be told to go sit down they will call my name I said no I will wait.then the order came up and was good. Then the same person proceeded to come and bang on table because we dosed off mind you we are in a hospital where we are stressed and then to have some one with no decernment act as rood as she did is unheard of at most places. She can see we are not homeless we are just waiting for news so we can go get good sleep at millinum hotel we're we are staying
Atmosphere: 1
Service: 1
Alex Marrero
I had to stay near Northwestern hospital for my daughters major surgery. I was hungry so went to Panera and decided to get a pizza flat bread margarita pizza. It was so good, nice and warm. The service lady was very busy as it was late but still got my food. I would recommend Panera anytime.
Atmosphere: 5
Food: 5
Service: 4
Joseph Arner
??Absolute waste of money!!Ordered 2 (TWO!!!!) bowls of home style chicken noodle soup and they were BOTH90% broth,5% Carrots,4% Noodle and1% CHICKEN ?This branch is engaged in a full on shakedown of hungry people selling them water for food!CRIMINAL??♀️?♂️?
Food: 1
Efi Efrati
Never come here for lunch. They simply can’t handle the volume. Very poor service and organization.
Atmosphere: 1
Service: 1
Brian Borowski
I have a sip club club membership and ordered an iced-tea. I was told there was no ice unless I ordered a charged refresher since they filled the refresher drinks in the kitchen. I was able to get ice the other day for my iced tea by someone who walked in the back. Me thinks that refreshers cost more than an iced tea, thus the ice availability for those. However charged refreshers are free with sip club too. So the reasoning was moot. Unless someone without a sip club orders the more expensive charged refreshers
All panera customers do not eat here ever again please they have 0 pizza
For being a hospital location.. they did their best to make it feel like a regular Panera Location. My food was good (as expected) and the service was fast & friendly. I got just what I wanted from my experience here.I give it 5⭐️Jerry (the pigeon) gives it 5.5⭐️
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bear Claw, Panera Grilled Cheese and Tomato Soup You Pick 2
I always appreciate the good vibes of the night crew when I'm on shift at northwestern.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chipotle Chicken Scrambled Egg & Avocado on Ciabatta
Order ahead in the Panera app to save time!
Wait time is too long, horrible service, customer service requires immediate serious attention.
No coffee every morning, if the coffee is available usually is cold and no half & halfDear manager please fix this
Service: 1
Ordered food to take home after an unexpected long day at the hospital only to find most of the order was incorrect when I arrived home. It also tasted awful. Terrible service!
Food: 1
Service: 1
The overall experience at this panera is poor at best. While the food is what I expect, it is all too common that they do not have ice, soda, or both. This is a busy place! Ordering should happen based on usage and pars. The organization (or lack of) is just people bumping into each other and even staff who have to yell at customers to move (only one woman does this). And to top it off, the pre-orders, rapid pickup, and in person ordering takes a much longer time than indicated my pre-order (night before) of bagels and cream cheese was scheduled for 715a, it was not ready until 738 making it not an option for our staff meeting. My rapid pickup will send me a message that it is ready yet it is not. And the tracking board they have might as well not even be turned on because it is the cause of much confusion for folks waiting their orders which say "ready" but is in fact not ready for at least another 10 minutes.
Atmosphere: 1
Food: 4
Service: 1
Rapid pick-up from APP is not at all RAPID. My small order of a half sandwich and a cup of soup took 25 mins to be prepared. I only have 30 mins for lunch, and now I have to eat fast. What a waste of my time, poor service, and no apologies. Customers are just suppose to accept the wait! It's Sunday, and it's not even busy!
Ordered warm bowl however when got notification about the order ready,staff said they don’t have rice left and asked to order another item,Ordered chipotle chicked sandwich but two cuts were different one with no avocado and tomato.Terrible
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
I ordered a bagel after waiting for 10 minutes I went to counter only to be told to go sit down they will call my name I said no I will wait.then the order came up and was good. Then the same person proceeded to come and bang on table because we dosed off mind you we are in a hospital where we are stressed and then to have some one with no decernment act as rood as she did is unheard of at most places. She can see we are not homeless we are just waiting for news so we can go get good sleep at millinum hotel we're we are staying
Atmosphere: 1
Service: 1
I had to stay near Northwestern hospital for my daughters major surgery. I was hungry so went to Panera and decided to get a pizza flat bread margarita pizza. It was so good, nice and warm. The service lady was very busy as it was late but still got my food. I would recommend Panera anytime.
Atmosphere: 5
Food: 5
Service: 4
??Absolute waste of money!!Ordered 2 (TWO!!!!) bowls of home style chicken noodle soup and they were BOTH90% broth,5% Carrots,4% Noodle and1% CHICKEN ?This branch is engaged in a full on shakedown of hungry people selling them water for food!CRIMINAL??♀️?♂️?
Food: 1
Never come here for lunch. They simply can’t handle the volume. Very poor service and organization.
Atmosphere: 1
Service: 1
I have a sip club club membership and ordered an iced-tea. I was told there was no ice unless I ordered a charged refresher since they filled the refresher drinks in the kitchen. I was able to get ice the other day for my iced tea by someone who walked in the back. Me thinks that refreshers cost more than an iced tea, thus the ice availability for those. However charged refreshers are free with sip club too. So the reasoning was moot. Unless someone without a sip club orders the more expensive charged refreshers
Atmosphere: 1
Food: 1
Service: 1