This place is not good at checking orders. They almost alawys leave something out every time I go there. The food is good, but then again, it's kind of hard to mess up a deli sandwich. I continue to eat here because it is the only Potbelly restaurant in the neighborhood. I really dislike that we are limited to sub-par service. Please do better.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Sandwich
Will Davis
Poor service provided by poor black
Service: 1
Felipe Rodríguez
Today I went to pick up an Uber Eats order, after making me wait for 30 minutes, I asked about the order again and then they checked and told me that someone else had already picked it up, they should be more
Atmosphere: 1
Service: 1
Natalie DuMais
Hopefully, one day Potbelly App will let you choose your preferred location for delivery. This Chatham location is always dropping the ball on simple orders. Three times in a row my delivery orders was either missing items or just flat out wrong. Not paying attention to detail. Then when you call up to the shop, baby the staff have the nerve to get sassy (now the manager Betty was cool she accommodated me) however the other so called jr managers or shift leads attitudes are very aloof and will have your call on hold too. I had to drive up there because they gave me someone else sandwich, also the Apple Walnut Salad had spoiled meat, no apples due to the fact the manager told me their apples were rotten. Beware if you order a drink or shake it just may not get to you and the staff will blame the delivery drivers. I can't support this location moving forward. I go to the OakLawn location also don't bother going to Evergreen they are rude asl.
Atmosphere: 1
Food: 1
Service: 1
Kelly
This place use to be bomb now it's horrible, they couldn't even make my wrecks right. Bad service!!!! Sloppy sandwich making.
Atmosphere: 4
Food: 1
Service: 3
Lauren Bowman
Washika, Vernice ,and Ke were allllllll great! One of the best customers on the southside of Chicago! Thanks
Atmosphere: 5
Food: 5
Service: 5
Silas Davis
If you close at 10, close at 10.Not 945.Cleaning and such is supposed to be done after you close not during business hours.Signed upset fat pregnant lady.
Delivery D.
This review is for delivery drivers.If you visit this location after dark they close the dining room and take all orders from a pick up window due to a bad neighborhood and no security guard.Average tips, wait time can get long.Good luck if you go here, especially after dark!
Brenda Dukes
The delivery service from this Potbelly is terrible. I have ordered from here three times and two of the times my order has been messed up. Items left off a salad. Item missing from the order. The crazy thing is the list of items that should have been in the order were on the receipt. So there is no reason for the order to have been wrong. Just unacceptable.
Got lunch the wreck was good and of course the soups are always delicious.
Dominique Miller
Plenty of staff but everyone was crowded in one area and only focused on their station. The young lady that took my order and called out to the stations was thee only person helping me as I moved down the line. The cashier even told me she couldn't answer my questions since she's "just a cashier" instead of having one of her Co workers come explain one of the items to me. It was my first time in a Potbelly's. I was placing orders for non mobile family members.Parking: Limited parking and small lanes.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Chicken Pot Pie Soup
Zero NoHighest
Customer service does not exist here my food was horrible I drove 25 minutes back to the restaurant for a replacement they told me they couldn’t do anything my bread was soggy like it was old overall experience I don’t recommend but the one one 111th they don’t play that you gone get your money’s worth and a great experience
Lance E. Coleman
I have ordered from potbellies all over the city because that’s where my job takes me this is the only location where I have ever ordered a wreck and all I got was a buttered bun two pieces of meat one of which is a discolored piece of ham and nothing else for $13!! Same old story Black people, serving Black people still refuse to do s**t right! They didn’t even send me a freaking napkin!!! let alone charged me for all of the original condiments that I ordered on my sandwich!!!!?
Darian Sims
They are cool... Mix up with the cashier, but mistakes happen. Very consistent business though...
Always topnotch service @83 delicious ?
Atmosphere: 5
Food: 5
Service: 5
This place is not good at checking orders. They almost alawys leave something out every time I go there. The food is good, but then again, it's kind of hard to mess up a deli sandwich. I continue to eat here because it is the only Potbelly restaurant in the neighborhood. I really dislike that we are limited to sub-par service. Please do better.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Sandwich
Poor service provided by poor black
Service: 1
Today I went to pick up an Uber Eats order, after making me wait for 30 minutes, I asked about the order again and then they checked and told me that someone else had already picked it up, they should be more
Atmosphere: 1
Service: 1
Hopefully, one day Potbelly App will let you choose your preferred location for delivery. This Chatham location is always dropping the ball on simple orders. Three times in a row my delivery orders was either missing items or just flat out wrong. Not paying attention to detail. Then when you call up to the shop, baby the staff have the nerve to get sassy (now the manager Betty was cool she accommodated me) however the other so called jr managers or shift leads attitudes are very aloof and will have your call on hold too. I had to drive up there because they gave me someone else sandwich, also the Apple Walnut Salad had spoiled meat, no apples due to the fact the manager told me their apples were rotten. Beware if you order a drink or shake it just may not get to you and the staff will blame the delivery drivers. I can't support this location moving forward. I go to the OakLawn location also don't bother going to Evergreen they are rude asl.
Atmosphere: 1
Food: 1
Service: 1
This place use to be bomb now it's horrible, they couldn't even make my wrecks right. Bad service!!!! Sloppy sandwich making.
Atmosphere: 4
Food: 1
Service: 3
Washika, Vernice ,and Ke were allllllll great! One of the best customers on the southside of Chicago! Thanks
Atmosphere: 5
Food: 5
Service: 5
If you close at 10, close at 10.Not 945.Cleaning and such is supposed to be done after you close not during business hours.Signed upset fat pregnant lady.
This review is for delivery drivers.If you visit this location after dark they close the dining room and take all orders from a pick up window due to a bad neighborhood and no security guard.Average tips, wait time can get long.Good luck if you go here, especially after dark!
The delivery service from this Potbelly is terrible. I have ordered from here three times and two of the times my order has been messed up. Items left off a salad. Item missing from the order. The crazy thing is the list of items that should have been in the order were on the receipt. So there is no reason for the order to have been wrong. Just unacceptable.
Restaurantji Recommends
Got lunch the wreck was good and of course the soups are always delicious.
Plenty of staff but everyone was crowded in one area and only focused on their station. The young lady that took my order and called out to the stations was thee only person helping me as I moved down the line. The cashier even told me she couldn't answer my questions since she's "just a cashier" instead of having one of her Co workers come explain one of the items to me. It was my first time in a Potbelly's. I was placing orders for non mobile family members.Parking: Limited parking and small lanes.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Chicken Pot Pie Soup
Customer service does not exist here my food was horrible I drove 25 minutes back to the restaurant for a replacement they told me they couldn’t do anything my bread was soggy like it was old overall experience I don’t recommend but the one one 111th they don’t play that you gone get your money’s worth and a great experience
I have ordered from potbellies all over the city because that’s where my job takes me this is the only location where I have ever ordered a wreck and all I got was a buttered bun two pieces of meat one of which is a discolored piece of ham and nothing else for $13!! Same old story Black people, serving Black people still refuse to do s**t right! They didn’t even send me a freaking napkin!!! let alone charged me for all of the original condiments that I ordered on my sandwich!!!!?
They are cool... Mix up with the cashier, but mistakes happen. Very consistent business though...