Patrice aka Patti was very helpful during our travels home. She went above and beyond the line of duty to help us and make it as smooth as possible. Can’t thank her enough!
Lance Sheridan
I’ve eaten Sbarro’s pizza in several different states, including Chicago, Illinois Union Station, and you know what? Their great service, competitive prices, and delicious pizza and desserts have been the same fine dining experience. That’s why they’ve been in business forever and a day!
Atmosphere: 5
Food: 5
Service: 5
Miki Moto
Got good poisoning from eating pizza here. Ended up in hospital due to 104 degree fever and received positive bacterial infection from stool sample. Health Department contacted me. It's three weeks already and I am still sick with diarrhea, nauseous and abdominal cramping. This sbarros location should be shut down immediately.
Atmosphere: 1
Food: 1
Service: 1
Kevin Sherer
Not bad for somewhere quick to go. Good for a sbarros and convinient before getting on a train.
Atmosphere: 4
Food: 4
Service: 4
Daquana Williams
Pizza always tastes burnt and flavorless
Atmosphere: 4
Food: 2
Service: 3
heather m
They had everything under the sun to eat and the staff were solid professionals - quick and friendly.
From street level on Jackson Street, descend escalators to the food court in order to find sbarros. It is not far from baggage claim and train departure gates. The food court has fast access to Jackson Street near the river where train passangers can smoke and watch the boats pass.
I ordered a slice of spinach pizza with a side of ziti in a meal. Both were excellent. Seating can be a little difficult to come by during busy hours. I was asked for money any number of times while eating.
Atmosphere: 4
Food: 5
Service: 5
Tommy Spight
Zully was awesome! Very professional and respectful!
Atmosphere: 5
Food: 5
Service: 5
Aldo Resendiz
Beware of this place. We positively ordered what you see on the receipt except the extra bacon. That was charged without me noticing until after I left the premises. ALWAYS ask for your receipt and double check what they charge you for. Shame on me for not checking my receipt before leaving.
Atmosphere: 2
Food: 4
Service: 1
Kesha Washington
I am still thinking about this pizza! The crust was buttery and crispy and everything tasted fresh.
Atmosphere: 5
Food: 5
Service: 5
Rocio Reyes
Hands down best customer service! These employees did an amazing job getting us through the long line they had. Very respectful and efficient! Last nights crew did an amazing job!! Will definitely be coming back to this location!
This was hands down one of the worst customer service experiences I’ve had in a long time. Every single employee I interacted with was rude and dismissive. I asked a few simple questions about the menu — including the freshness of the pizza, drink options, and portion sizes — and was met with instant frustration and attitude.
One staff member even looked directly at me and rolled her eyes, which was incredibly unprofessional and disrespectful. Despite the poor service, I still made a purchase — and I truly regret it.
It’s clear the focus here is solely on making money, not on providing any kind of basic customer service or hospitality. I would never recommend this place to anyone. If you’re at Union Station, do yourself a favor and take your business elsewhere.
Naomi
They actually have a better variety at this Sbarro than other ones I’ve been to in the area. Also usually pretty clean.
Atmosphere: 4
Food: 4
Service: 5
Kerry Crapia
Pasta sause was watered down on my meal. Pizza crust was hard and recooked. Pizza was extremely dry. Customer service is terrible. They tried to charge me 40 cents for a cup of facet water and $4.80 for a small bottle of pop. Four different employees kept asking me if I wanted salad or other items after I kept telling them no. I will never return
Atmosphere: 3
Food: 1
Service: 1
Heidi Perez
Big tipper I am, I got a big slice of pizza and a Greek salad, I asked the girl for xtra olive she called herself convincing me she put enough in, then I asked for more cucumbers she again try to tell me she put in a lot, lady I’m watching you hello. I work in this business, what would it have costed you for some xtra olives, cucumbers? The gentleman on pizza was ok but when you don’t speak English in an American place people are feeling some kinda way especially when you’re handling their food. I’m Big on tipping but when I ask for xtra olives or cucumbers it must be because I like them. And for that reason I left her no tip. LISTEN to your customers. Food was great tho! Put better customer service employees in there or retrain the ones you have. Passing through!
Atmosphere: 1
Food: 4
Service: 1
Ben Prine
Hi, I love this business. It is very affordable and very delicious. My comments are that I wish you could put the calorie counts directly instead of just having the nutrition PDF that is very general and not specific to the location. I also wish that you could add a sausage stromboli to the menu. I also wish there was an italian beef stromboli where you have the hot peppers separate so if people wanted they could either add the cup of peppers or not. I also wish that you could add a combo beef and sausage stromboli not spicy. I know that many people like spice but I don't and I really wanted to try it. I was disapointed that there wasn't a mild option.
Patrice aka Patti was very helpful during our travels home. She went above and beyond the line of duty to help us and make it as smooth as possible. Can’t thank her enough!
I’ve eaten Sbarro’s pizza in several different states, including Chicago, Illinois Union Station, and you know what? Their great service, competitive prices, and delicious pizza and desserts have been the same fine dining experience. That’s why they’ve been in business forever and a day!
Atmosphere: 5
Food: 5
Service: 5
Got good poisoning from eating pizza here. Ended up in hospital due to 104 degree fever and received positive bacterial infection from stool sample. Health Department contacted me. It's three weeks already and I am still sick with diarrhea, nauseous and abdominal cramping. This sbarros location should be shut down immediately.
Atmosphere: 1
Food: 1
Service: 1
Not bad for somewhere quick to go. Good for a sbarros and convinient before getting on a train.
Atmosphere: 4
Food: 4
Service: 4
Pizza always tastes burnt and flavorless
Atmosphere: 4
Food: 2
Service: 3
They had everything under the sun to eat and the staff were solid professionals - quick and friendly.
From street level on Jackson Street, descend escalators to the food court in order to find sbarros. It is not far from baggage claim and train departure gates. The food court has fast access to Jackson Street near the river where train passangers can smoke and watch the boats pass.
I ordered a slice of spinach pizza with a side of ziti in a meal. Both were excellent. Seating can be a little difficult to come by during busy hours. I was asked for money any number of times while eating.
Atmosphere: 4
Food: 5
Service: 5
Zully was awesome! Very professional and respectful!
Atmosphere: 5
Food: 5
Service: 5
Beware of this place. We positively ordered what you see on the receipt except the extra bacon. That was charged without me noticing until after I left the premises. ALWAYS ask for your receipt and double check what they charge you for. Shame on me for not checking my receipt before leaving.
Atmosphere: 2
Food: 4
Service: 1
I am still thinking about this pizza! The crust was buttery and crispy and everything tasted fresh.
Atmosphere: 5
Food: 5
Service: 5
Hands down best customer service! These employees did an amazing job getting us through the long line they had. Very respectful and efficient! Last nights crew did an amazing job!! Will definitely be coming back to this location!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This was hands down one of the worst customer service experiences I’ve had in a long time. Every single employee I interacted with was rude and dismissive. I asked a few simple questions about the menu — including the freshness of the pizza, drink options, and portion sizes — and was met with instant frustration and attitude.
One staff member even looked directly at me and rolled her eyes, which was incredibly unprofessional and disrespectful. Despite the poor service, I still made a purchase — and I truly regret it.
It’s clear the focus here is solely on making money, not on providing any kind of basic customer service or hospitality. I would never recommend this place to anyone. If you’re at Union Station, do yourself a favor and take your business elsewhere.
They actually have a better variety at this Sbarro than other ones I’ve been to in the area. Also usually pretty clean.
Atmosphere: 4
Food: 4
Service: 5
Pasta sause was watered down on my meal. Pizza crust was hard and recooked. Pizza was extremely dry.
Customer service is terrible. They tried to charge me 40 cents for a cup of facet water and $4.80 for a small bottle of pop. Four different employees kept asking me if I wanted salad or other items after I kept telling them no.
I will never return
Atmosphere: 3
Food: 1
Service: 1
Big tipper I am, I got a big slice of pizza and a Greek salad, I asked the girl for xtra olive she called herself convincing me she put enough in, then I asked for more cucumbers she again try to tell me she put in a lot, lady I’m watching you hello. I work in this business, what would it have costed you for some xtra olives, cucumbers? The gentleman on pizza was ok but when you don’t speak English in an American place people are feeling some kinda way especially when you’re handling their food. I’m Big on tipping but when I ask for xtra olives or cucumbers it must be because I like them. And for that reason I left her no tip. LISTEN to your customers. Food was great tho! Put better customer service employees in there or retrain the ones you have. Passing through!
Atmosphere: 1
Food: 4
Service: 1
Hi,
I love this business.
It is very affordable and very delicious.
My comments are that I wish you could put the calorie counts directly instead of just having the nutrition PDF that is very general and not specific to the location.
I also wish that you could add a sausage stromboli to the menu.
I also wish there was an italian beef stromboli where you have the hot peppers separate so if people wanted they could either add the cup of peppers or not.
I also wish that you could add a combo beef and sausage stromboli not spicy.
I know that many people like spice but I don't and I really wanted to try it.
I was disapointed that there wasn't a mild option.
Food: 5
Service: 5
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