I am still thinking about this pizza! The crust was buttery and crispy and everything tasted fresh.
Atmosphere: 5
Food: 5
Service: 5
Rocio Reyes
Hands down best customer service! These employees did an amazing job getting us through the long line they had. Very respectful and efficient! Last nights crew did an amazing job!! Will definitely be coming back to this location!
Atmosphere: 5
Food: 5
Service: 5
Cody Prescott
This was hands down one of the worst customer service experiences I’ve had in a long time. Every single employee I interacted with was rude and dismissive. I asked a few simple questions about the menu — including the freshness of the pizza, drink options, and portion sizes — and was met with instant frustration and attitude.
One staff member even looked directly at me and rolled her eyes, which was incredibly unprofessional and disrespectful. Despite the poor service, I still made a purchase — and I truly regret it.
It’s clear the focus here is solely on making money, not on providing any kind of basic customer service or hospitality. I would never recommend this place to anyone. If you’re at Union Station, do yourself a favor and take your business elsewhere.
Naomi
They actually have a better variety at this Sbarro than other ones I’ve been to in the area. Also usually pretty clean.
Atmosphere: 4
Food: 4
Service: 5
Kerry Crapia
Pasta sause was watered down on my meal. Pizza crust was hard and recooked. Pizza was extremely dry. Customer service is terrible. They tried to charge me 40 cents for a cup of facet water and $4.80 for a small bottle of pop. Four different employees kept asking me if I wanted salad or other items after I kept telling them no. I will never return
Atmosphere: 3
Food: 1
Service: 1
Heidi Perez
Big tipper I am, I got a big slice of pizza and a Greek salad, I asked the girl for xtra olive she called herself convincing me she put enough in, then I asked for more cucumbers she again try to tell me she put in a lot, lady I’m watching you hello. I work in this business, what would it have costed you for some xtra olives, cucumbers? The gentleman on pizza was ok but when you don’t speak English in an American place people are feeling some kinda way especially when you’re handling their food. I’m Big on tipping but when I ask for xtra olives or cucumbers it must be because I like them. And for that reason I left her no tip. LISTEN to your customers. Food was great tho! Put better customer service employees in there or retrain the ones you have. Passing through!
Atmosphere: 1
Food: 4
Service: 1
Ben Prine
Hi, I love this business. It is very affordable and very delicious. My comments are that I wish you could put the calorie counts directly instead of just having the nutrition PDF that is very general and not specific to the location. I also wish that you could add a sausage stromboli to the menu. I also wish there was an italian beef stromboli where you have the hot peppers separate so if people wanted they could either add the cup of peppers or not. I also wish that you could add a combo beef and sausage stromboli not spicy. I know that many people like spice but I don't and I really wanted to try it. I was disapointed that there wasn't a mild option.
Food: 5
Service: 5
Dymetria Mitchell
Very clean atmosphere 👌 good customer service
Atmosphere: 5
Food: 5
Service: 5
Dwanna Harris
The cashiers have terrible customer service in Union Station. I’m an employee and it’s other places that I can get food especially if the food is no good the next day. I can go to Beggars
Atmosphere: 1
Food: 5
Service: 1
Kevin Drescher
Food is good, but service is always rushed abd chaotic!
They dont have a organized ticket system, so you have to remind them what your getting as you go down the line.
Great pizza I loved it. In Chicago waiting for my train Empire Builder. They had great pizza i was impressed. Definitely would eat here again !! Hopefully they put one in Indiana soon.
Atmosphere: 3
Food: 5
Service: 5
Yanni Sparks
This the second time I’ve order a Stromboli & potatoes and it wasn’t right. I am a very healthy lady so for me to say this is a lot. I’m not eating out of this place no more threw up & couldn’t stop throwing up. I don’t know if they switch the recipe or something but I will just pass on eating from Sabarros. This the second time same location. Then you all wanna overcharge.
Michelle Shpakova
The pizza was amazing BUT - The manager screamed at his employee so loudly and so harshly it scared me and everyone around. Another worker tried to calm the manager down and he screamed at her to not get involved. Felt really bad for the staff there knowing this probably isn’t the first time he’s acted this way toward them.
Atmosphere: 1
Food: 5
Service: 1
J Momcconn
Sbarro anywhere is probably nasty and dry. THIS PLACE, however is absolutely delish. The food is always good, and fresh. I love the lasagne it's how I make mines at home. The staff is always very friendly and accommodating. This is coming from someone that's always in union station. This is the only place I eat at in Union, as everyone else including the Chic Fil a next is dry and lack luster. Always a pleasant experience, and I'm a hard person to please, and have traveled to many typical and top rated restaurants, yet I'm always very pleased with the overall experience. Great job!!!
Atmosphere: 5
Food: 5
Service: 5
Samuel Santana Jr.
One of my favorite pizza places ever I’ve been to so many locations but this one also hits the spot as one of my favorite places/locations. The staff is very friendly. The food is consistently fresh and I truly enjoy it.
I am still thinking about this pizza! The crust was buttery and crispy and everything tasted fresh.
Atmosphere: 5
Food: 5
Service: 5
Hands down best customer service! These employees did an amazing job getting us through the long line they had. Very respectful and efficient! Last nights crew did an amazing job!! Will definitely be coming back to this location!
Atmosphere: 5
Food: 5
Service: 5
This was hands down one of the worst customer service experiences I’ve had in a long time. Every single employee I interacted with was rude and dismissive. I asked a few simple questions about the menu — including the freshness of the pizza, drink options, and portion sizes — and was met with instant frustration and attitude.
One staff member even looked directly at me and rolled her eyes, which was incredibly unprofessional and disrespectful. Despite the poor service, I still made a purchase — and I truly regret it.
It’s clear the focus here is solely on making money, not on providing any kind of basic customer service or hospitality. I would never recommend this place to anyone. If you’re at Union Station, do yourself a favor and take your business elsewhere.
They actually have a better variety at this Sbarro than other ones I’ve been to in the area. Also usually pretty clean.
Atmosphere: 4
Food: 4
Service: 5
Pasta sause was watered down on my meal. Pizza crust was hard and recooked. Pizza was extremely dry.
Customer service is terrible. They tried to charge me 40 cents for a cup of facet water and $4.80 for a small bottle of pop. Four different employees kept asking me if I wanted salad or other items after I kept telling them no.
I will never return
Atmosphere: 3
Food: 1
Service: 1
Big tipper I am, I got a big slice of pizza and a Greek salad, I asked the girl for xtra olive she called herself convincing me she put enough in, then I asked for more cucumbers she again try to tell me she put in a lot, lady I’m watching you hello. I work in this business, what would it have costed you for some xtra olives, cucumbers? The gentleman on pizza was ok but when you don’t speak English in an American place people are feeling some kinda way especially when you’re handling their food. I’m Big on tipping but when I ask for xtra olives or cucumbers it must be because I like them. And for that reason I left her no tip. LISTEN to your customers. Food was great tho! Put better customer service employees in there or retrain the ones you have. Passing through!
Atmosphere: 1
Food: 4
Service: 1
Hi,
I love this business.
It is very affordable and very delicious.
My comments are that I wish you could put the calorie counts directly instead of just having the nutrition PDF that is very general and not specific to the location.
I also wish that you could add a sausage stromboli to the menu.
I also wish there was an italian beef stromboli where you have the hot peppers separate so if people wanted they could either add the cup of peppers or not.
I also wish that you could add a combo beef and sausage stromboli not spicy.
I know that many people like spice but I don't and I really wanted to try it.
I was disapointed that there wasn't a mild option.
Food: 5
Service: 5
Very clean atmosphere 👌 good customer service
Atmosphere: 5
Food: 5
Service: 5
The cashiers have terrible customer service in Union Station. I’m an employee and it’s other places that I can get food especially if the food is no good the next day. I can go to Beggars
Atmosphere: 1
Food: 5
Service: 1
Food is good, but service is always rushed abd chaotic!
They dont have a organized ticket system, so you have to remind them what your getting as you go down the line.
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
Great pizza I loved it. In Chicago waiting for my train Empire Builder. They had great pizza i was impressed. Definitely would eat here again !! Hopefully they put one in Indiana soon.
Atmosphere: 3
Food: 5
Service: 5
This the second time I’ve order a Stromboli & potatoes and it wasn’t right. I am a very healthy lady so for me to say this is a lot. I’m not eating out of this place no more threw up & couldn’t stop throwing up. I don’t know if they switch the recipe or something but I will just pass on eating from Sabarros. This the second time same location. Then you all wanna overcharge.
The pizza was amazing BUT - The manager screamed at his employee so loudly and so harshly it scared me and everyone around. Another worker tried to calm the manager down and he screamed at her to not get involved. Felt really bad for the staff there knowing this probably isn’t the first time he’s acted this way toward them.
Atmosphere: 1
Food: 5
Service: 1
Sbarro anywhere is probably nasty and dry. THIS PLACE, however is absolutely delish. The food is always good, and fresh. I love the lasagne it's how I make mines at home. The staff is always very friendly and accommodating. This is coming from someone that's always in union station. This is the only place I eat at in Union, as everyone else including the Chic Fil a next is dry and lack luster. Always a pleasant experience, and I'm a hard person to please, and have traveled to many typical and top rated restaurants, yet I'm always very pleased with the overall experience. Great job!!!
Atmosphere: 5
Food: 5
Service: 5
One of my favorite pizza places ever I’ve been to so many locations but this one also hits the spot as one of my favorite places/locations. The staff is very friendly. The food is consistently fresh and I truly enjoy it.
Atmosphere: 5
Food: 5
Service: 5
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