honestly, i see why the ratings are this low. & they should be lower!!! the workers there are very rude and slow. i shouldn’t have been waiting 30 minutes for a burger… the place is also dirty!! trash all over the place. this place does not need to serve food to people because of how filthy it is. DON’T EAT HERE!
Atmosphere: 1
Food: 1
Service: 1
Big G
It’s a absolutely mess here. Kitchen can not communicate with the order. It took over 20mins to get the food served, and they are already cold
Atmosphere: 1
Food: 1
Service: 1
Ashley Hady
Very friendly staff. Burgers were great and Smashburger fries were awesome. Great service.
Atmosphere: 5
Food: 5
Service: 5
Croft Vandervort
The manager employee black guy heavy set with a beard that works Friday nights around 8:30 p.m. is rude ignorant arrogant and doesn't know how to communicate or provide hospitality or service with a genuine wholesome smile.
He's rude to the food couriers and the guy who prepares the food also he doesn't know how to help anybody he wants to sound like he's right. He's trying to tell the prepper and the food couriers to confirm the order pickup before handing the entire order which includes a milkshake before the courier can confirm the order. He's working too fast for his own good he needs to slow down and look at what he's doing because the food courier is not in a hurry either.
The ambiance of the place feels scary and chaotic and very uncomfortable.
The employees don't know how to communicate with customers or food couriers. They don't seem to like any questions.
The employees seem to including the women employees seem to only speak less than 10 words and look down on non-English speaking people, not realizing education pays off and also not realizing where the English language came from. Everybody wants to act like they have a master's degree in English.
Atmosphere: 1
Food: 2
Service: 1
Hani Kassim
Busy restaurant with good and delicious burgers especially the crispy smash patties. A little pricey for the combo, as you have to buy everything seperate reaching to about 20 bucks for a burger, fries and a drink
Atmosphere: 3
Food: 4
Service: 3
Berkay Görkem
The best burger in my whole life
Atmosphere: 5
Food: 5
Service: 5
Wendy G
Came here for lunch. They sell burgers, chicken nuggets, etc...You can even build your own burger, which I did. I asked for my hamburger to be cooked well done and it was cooked perfectly. Nice and juicy burger!
Atmosphere: 5
Food: 5
Service: 5
Tom Spellman
Solid food. Bit greasy
Atmosphere: 4
Food: 3
Service: 2
Ami Goldenstein
Waiting 20 minutes for one hotdog. Haven’t tasted it yet, but this is the longest that I had to wait for so called fast food. I’ll never be back here.
Service: 1
Jennifer Martinez
It's pretty good I came here 3 times and the burgers are delicious and fries
The downtown Chicago area Smash burger and sweet potatoes waffle French fries were delicious.
The overall customer service was amazing, quick and professional from the cashier to the gentleman who brought our food to the table☆☆☆☆☆☆
Atmosphere: 5
Food: 5
Service: 5
Saad Q
The person on the counter is walking around with some kind of open wound on his neck. There were mops, cleaning clothes and buckets filled with dirty water on few spots. Overall a very unsanitary place to eat.
Atmosphere: 2
Food: 3
Service: 1
Eugene Hudson
We were just walking and stumbled on this spot. Food was good and service to match.
Atmosphere: 5
Food: 5
Service: 5
Jordan Floor
This was a doordash order. My order was missing 2 shakes and a large fry which was 50% of the items ordered. To top it off, the food that we actually did receive was cold.
Upon calling the store, their solution was to give my number to their boss.
Lastly, upon contacting doordash, they decided that a $10 refund was sufficient to cover the missing items yet that doesnt even cover the cost of one of the shakes.
Terrible experience overall, from both Smashburger and Doordash.
Food: 1
Service: 1
Kelly MacDonald
The best Brussels Sprouts I've ever had. The Colorado Burger was amazing!
honestly, i see why the ratings are this low. & they should be lower!!! the workers there are very rude and slow. i shouldn’t have been waiting 30 minutes for a burger… the place is also dirty!! trash all over the place. this place does not need to serve food to people because of how filthy it is. DON’T EAT HERE!
Atmosphere: 1
Food: 1
Service: 1
It’s a absolutely mess here. Kitchen can not communicate with the order. It took over 20mins to get the food served, and they are already cold
Atmosphere: 1
Food: 1
Service: 1
Very friendly staff. Burgers were great and Smashburger fries were awesome. Great service.
Atmosphere: 5
Food: 5
Service: 5
The manager employee black guy heavy set with a beard that works Friday nights around 8:30 p.m. is rude ignorant arrogant and doesn't know how to communicate or provide hospitality or service with a genuine wholesome smile.
He's rude to the food couriers and the guy who prepares the food also he doesn't know how to help anybody he wants to sound like he's right. He's trying to tell the prepper and the food couriers to confirm the order pickup before handing the entire order which includes a milkshake before the courier can confirm the order.
He's working too fast for his own good he needs to slow down and look at what he's doing because the food courier is not in a hurry either.
The ambiance of the place feels scary and chaotic and very uncomfortable.
The employees don't know how to communicate with customers or food couriers. They don't seem to like any questions.
The employees seem to including the women employees seem to only speak less than 10 words and look down on non-English speaking people, not realizing education pays off and also not realizing where the English language came from. Everybody wants to act like they have a master's degree in English.
Atmosphere: 1
Food: 2
Service: 1
Busy restaurant with good and delicious burgers especially the crispy smash patties. A little pricey for the combo, as you have to buy everything seperate reaching to about 20 bucks for a burger, fries and a drink
Atmosphere: 3
Food: 4
Service: 3
The best burger in my whole life
Atmosphere: 5
Food: 5
Service: 5
Came here for lunch. They sell burgers, chicken nuggets, etc...You can even build your own burger, which I did. I asked for my hamburger to be cooked well done and it was cooked perfectly. Nice and juicy burger!
Atmosphere: 5
Food: 5
Service: 5
Solid food. Bit greasy
Atmosphere: 4
Food: 3
Service: 2
Waiting 20 minutes for one hotdog. Haven’t tasted it yet, but this is the longest that I had to wait for so called fast food. I’ll never be back here.
Service: 1
It's pretty good I came here 3 times and the burgers are delicious and fries
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The downtown Chicago area Smash burger and sweet potatoes waffle French fries were delicious.
The overall customer service was amazing, quick and professional from the cashier to the gentleman who brought our food to the table☆☆☆☆☆☆
Atmosphere: 5
Food: 5
Service: 5
The person on the counter is walking around with some kind of open wound on his neck. There were mops, cleaning clothes and buckets filled with dirty water on few spots. Overall a very unsanitary place to eat.
Atmosphere: 2
Food: 3
Service: 1
We were just walking and stumbled on this spot. Food was good and service to match.
Atmosphere: 5
Food: 5
Service: 5
This was a doordash order. My order was missing 2 shakes and a large fry which was 50% of the items ordered. To top it off, the food that we actually did receive was cold.
Upon calling the store, their solution was to give my number to their boss.
Lastly, upon contacting doordash, they decided that a $10 refund was sufficient to cover the missing items yet that doesnt even cover the cost of one of the shakes.
Terrible experience overall, from both Smashburger and Doordash.
Food: 1
Service: 1
The best Brussels Sprouts I've ever had. The Colorado Burger was amazing!
Atmosphere: 5
Food: 5
Service: 5
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