I haven't left a bad review in so long but this one really needs to be written. We just wanted some smash tater tots as a late night snack on the way back to our hotel. They were working on closing. They were sweeping, mopping, and cleaning counters, but what we witnessed was unacceptable. There was an employee that came to the counter where the food was being gathered into bags. He was holding a bucket with water and a rag. He pulled the rag out of the red square bucket which was gray and dirty. He proceeded to wring the towel with his bare hands. Then a bell started going off that some orders were ready. He put the wet rag down and went straight to ripping the receipts and taping it onto the paper bags and then started packing the food into the paper bags. Hand hygiene out the door. First he called one guy, and then another guy named Cesar. And then us. I just shook my head and left with the tots with every intention to just throw it away. If anyone gets sick after eating here, this is why, y'all. Cross contamination can happen, but this is just lazy and dirty. Hand hygiene is the bare minimum.
Gil S.
I was craving a burger for lunch so I came here and it was good. I went during the lunch rush and it wasn't busy which I was shocked. I ordered the double bacon smashed burger with no mayo, fries, and pop (Sprite). It didn't take long when my order came. The burger and fries both were hot and tasted good. Good to see business people and tourists having lunch here. For sure I will come back.
Stephanie Z.
Came into this shop because of a heavy rain and a hungry stomach, ordered a TRUFFLE MUSHROOM SWISS BURGER, and it seems soooo good for me. Chrsipy and very good flavour. 适合中国胃~脆脆的芝士很好吃 超香！
donna d.
Fist time visit and spent $27.00 fot two hambergers and fries. They never offered any specials. Hambergers had no seasoning on them at all very disapoinred.
Tyler
Ordered here twice and my burger was missing 3 ingredients both times.
Atmosphere: 2
Food: 2
Service: 2
Adam G.
The young lady at the counter was friendly but the guy cooking the burgers was an ass. He would jump into a conversation from the counter person and say very rude things. He was being an ass to the other people he works with and shouldn't ever talk to the public.
Jaiden Hensley
Very good food, horrible staff and service.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Double Classic Smash Burger and Sweet Potatoe Fries
Christoph Rippler
Great Burger, going well with
Atmosphere: 4
Food: 5
Service: 3
Roya Bk
My visit to Smash Burger was disappointing. The customer service was poor, with loud phone conversations from the server. The sweet potato was too salty, not what I expected."
Richard Bernhardt
This is Smashbuger Chicago. Burger was OK and tasy but missing an ordered and paid for add on Sevice missed the mark. Manager fixed part.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Double Classic Smash Burger and Sweet Potatoe Fries, Tater Tots
This was my first time going to a smash burger, and I was not disappointed! The staff brought us our food pretty quickly, and was delicious too. I had fries, onion rings, and tater tots. The onion rings were great, and the tater tots were pretty good, but I didn't really like the fries. They just tasted like McDonald's fries with the same stuff they put on the tater tot's on them. But I did like how the tables and seats were clean, and they had music and a tv. Definitely 5 stars from me!
Lasse Linde
Really bad service from young workers.When we where eating with our friends. They behaved badly, and shouted loud with other workers....One of the workers had his trousers down to his knees.
Atmosphere: 1
Food: 3
Service: 1
Nancy Avila
one word- dirty.
Atmosphere: 1
Food: 2
Service: 1
Jessica Hoemann
One of the craziest dining experiences in my life. The woman going off on completely patient customers for being near her was absolutely outrageous. I've never spent that kind of money and tip to be verbally assaulted by an employee. Utter lunacy. I have trouble hearing and stepped closer to hear my name being called. Her behavior was so unprofessional and rude I left shaking and without my fries I was so scared of this loose cannon. Big yikes. Do better used to love this spot honestly. Won't be back. It's clear from the reviews here they're aware and this type of behavior and its ok with them ... Wow
Hector Andres Acosta
This is the best burger you will try on your entire life im not even exaggerating. The service was amazing, the burgers where the best burgers I tried on my entire life, and the onion rings where fire?️??. Definitely coming again 100% recommend. Also I don’t understand the people who give 1 star to this place the people who put 1 star are the type of person to like mint chocolate chip ice cream flavor and that ice cream flavor its disgusting! As I stated before, this place its the best place to eat burgers on the whole united states.
I haven't left a bad review in so long but this one really needs to be written. We just wanted some smash tater tots as a late night snack on the way back to our hotel. They were working on closing. They were sweeping, mopping, and cleaning counters, but what we witnessed was unacceptable. There was an employee that came to the counter where the food was being gathered into bags. He was holding a bucket with water and a rag. He pulled the rag out of the red square bucket which was gray and dirty. He proceeded to wring the towel with his bare hands. Then a bell started going off that some orders were ready. He put the wet rag down and went straight to ripping the receipts and taping it onto the paper bags and then started packing the food into the paper bags. Hand hygiene out the door. First he called one guy, and then another guy named Cesar. And then us. I just shook my head and left with the tots with every intention to just throw it away. If anyone gets sick after eating here, this is why, y'all. Cross contamination can happen, but this is just lazy and dirty. Hand hygiene is the bare minimum.
I was craving a burger for lunch so I came here and it was good. I went during the lunch rush and it wasn't busy which I was shocked. I ordered the double bacon smashed burger with no mayo, fries, and pop (Sprite). It didn't take long when my order came. The burger and fries both were hot and tasted good. Good to see business people and tourists having lunch here. For sure I will come back.
Came into this shop because of a heavy rain and a hungry stomach, ordered a TRUFFLE MUSHROOM SWISS BURGER, and it seems soooo good for me. Chrsipy and very good flavour. 适合中国胃~脆脆的芝士很好吃 超香！
Fist time visit and spent $27.00 fot two hambergers and fries. They never offered any specials. Hambergers had no seasoning on them at all very disapoinred.
Ordered here twice and my burger was missing 3 ingredients both times.
Atmosphere: 2
Food: 2
Service: 2
The young lady at the counter was friendly but the guy cooking the burgers was an ass. He would jump into a conversation from the counter person and say very rude things. He was being an ass to the other people he works with and shouldn't ever talk to the public.
Very good food, horrible staff and service.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Double Classic Smash Burger and Sweet Potatoe Fries
Great Burger, going well with
Atmosphere: 4
Food: 5
Service: 3
My visit to Smash Burger was disappointing. The customer service was poor, with loud phone conversations from the server. The sweet potato was too salty, not what I expected."
This is Smashbuger Chicago. Burger was OK and tasy but missing an ordered and paid for add on Sevice missed the mark. Manager fixed part.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Double Classic Smash Burger and Sweet Potatoe Fries, Tater Tots
Restaurantji Recommends
This was my first time going to a smash burger, and I was not disappointed! The staff brought us our food pretty quickly, and was delicious too. I had fries, onion rings, and tater tots. The onion rings were great, and the tater tots were pretty good, but I didn't really like the fries. They just tasted like McDonald's fries with the same stuff they put on the tater tot's on them. But I did like how the tables and seats were clean, and they had music and a tv. Definitely 5 stars from me!
Really bad service from young workers.When we where eating with our friends. They behaved badly, and shouted loud with other workers....One of the workers had his trousers down to his knees.
Atmosphere: 1
Food: 3
Service: 1
one word- dirty.
Atmosphere: 1
Food: 2
Service: 1
One of the craziest dining experiences in my life. The woman going off on completely patient customers for being near her was absolutely outrageous. I've never spent that kind of money and tip to be verbally assaulted by an employee. Utter lunacy. I have trouble hearing and stepped closer to hear my name being called. Her behavior was so unprofessional and rude I left shaking and without my fries I was so scared of this loose cannon. Big yikes. Do better used to love this spot honestly. Won't be back. It's clear from the reviews here they're aware and this type of behavior and its ok with them ... Wow
This is the best burger you will try on your entire life im not even exaggerating. The service was amazing, the burgers where the best burgers I tried on my entire life, and the onion rings where fire?️??. Definitely coming again 100% recommend. Also I don’t understand the people who give 1 star to this place the people who put 1 star are the type of person to like mint chocolate chip ice cream flavor and that ice cream flavor its disgusting! As I stated before, this place its the best place to eat burgers on the whole united states.
Atmosphere: 5
Food: 5
Service: 5