We waited 15 minutes in line to check in for our reservation; luckily we had allowed extra time, so we were seated at our reservation time. We sat with our menus on the table, waiting for service. After 20 minutes, we actively tried to get the attention of servers and even a manager to no avail. At the 30 minute mark, we got up from our table, and my son stepped in front of a manager to tell him that no one had come to bring us water or take our order or express any interest in providing service. The manager's response was "we're very busy today." Given the fact that reservations were fully booked for this date within 5 minutes of them opening for the season, this should be no surprise to him or his staff. He did not call over a server. He did not apologize. He offered us "a complimentary discount coupon," which we declined. I am glad that we were not banking on this as a our central holiday experience as a family. I will do what I can to publicize the fact that this restaurant seems to be coasting on years of tradition and a really pretty tree.
Linda
Absolutely the most beautiful tree. Reminds me of years ago. Please continue with Marshall Fields memories.
Virginia
Love the Xmas holiday vibes from the whole place!!!! My first time there, won't be my last!!
Donna
Every thing was Great. Food was Amazing..... Been trying for several years to eat here for the holiday..
Laurie
Tried to make a reservation at the Walnut Room a month or two earlier but everything was booked. Decided to put in a request to be notified on OpenTable if any last minute cancellations and got lucky. Had a great time celebrating my birthday with a friend. We both ordered Mrs. Herring's Original chicken pot pie and I had a Poinsettia cocktail . Our pot pie's were tasty and we enjoyed the petite Walnut Room salad that came as a side. Our waiter Jose was so nice and super efficient. When he found out I was celebrating my birthday, he came back with a beautiful commemorative glass mug from the Walnut Room. Thanks Jose and Macy's for making my 74th birthday extra special!
Lauren
We attended the Saturday holiday breakfast buffet- we were so excited to get a last minute reservation off the waiting list on open table 20 mins before hand. Food was breakfast basics- marsacpone eggs were surprisingly good for buffet eggs. Probably better for families with younger children or those who may appreciate the history of the restaurant. My teen girls weren't excited to see the Walnut Fairies who visit your table and grant a wish. Overall for people who like traditional breakfast buffets with a holiday spirit- would recommend. The photo lady wasn't super friendly but our server and fairy were very nice!
Cha'rron
A Very Magical experience with the beautiful fairy princesses and Holiday Tree. Thank you to the Walnut Room for the holiday experience I cherish, many wonderful holiday wishes to everyone!
Jessica
We had a wonderful experience in the walnut room today. Our kids had such an amazing time looking at the tree and visiting with the Christmas ferries. Our waiter, Jose, was amazing! Super friendly and attentive. Great with the kids. Our food came out quickly and the desserts were amazing. The kids had so much fun building their ice cream snow men. We hope to make this an annual Christmas event!
Danielle
This was our first time dining at the walnut room. Our baby loved the Christmas tree. The food was delicious. Great experience!
Sue
An absolutely wonderful experience this year! The Christmas tree was outstanding with the Marshall Fields theme. The hostesses were delightful and very accommodating. Our waiter and his assistants were all very efficient, friendly, and professional- I have been coming here for over 50 years and I was impressed. The food was delicious too. The only let down was the Canadian Cheese soup which is one of Field's classic recipes - it was very thin and not cheesy tasting - not At all like the original- check that recipe again.
Staff efficient and attentive. Don't know how they manage in the Christmas crowd. Food lovely; I'm stuck on the short rib. Just gotta have it. Our server Liz took care of all elevenof us. She was sweet, pleasant, and very efficient. Never had to asak for anaything twice. This room is pure Chicago, and we had the experience we came for. You owe it to yourself and your dear ones. Elders and children equally enchanted.
Ken
Unfortunately none of the food was hot. We had soup, pot pie and meatloaf Love the atmosphere but probably won't do again
Cynthia
Appetizers of spicy chicken flatbread and french onion soup was delicious 😋. The classic meatloaf was flavorful with the right amount of seasoning although a bit dry, mashed potatoes and string beans were on point. My niece ordered the cheeseburger with bacon and said it was fye along with her Bourbon drink. We had a great time. The staff was incredible. Will visit again.
Daryl
We had a enjoyable lunch with friends and the iconic walnut room. The food was delicious. The service was good and we thoroughly enjoyed ourselves.
Carol
Food was excellent. Waiter was helpful. Great ambience. We all had a great time. We visited after the Lion King Matinee.
We waited 15 minutes in line to check in for our reservation; luckily we had allowed extra time, so we were seated at our reservation time. We sat with our menus on the table, waiting for service. After 20 minutes, we actively tried to get the attention of servers and even a manager to no avail. At the 30 minute mark, we got up from our table, and my son stepped in front of a manager to tell him that no one had come to bring us water or take our order or express any interest in providing service. The manager's response was "we're very busy today." Given the fact that reservations were fully booked for this date within 5 minutes of them opening for the season, this should be no surprise to him or his staff. He did not call over a server. He did not apologize. He offered us "a complimentary discount coupon," which we declined. I am glad that we were not banking on this as a our central holiday experience as a family. I will do what I can to publicize the fact that this restaurant seems to be coasting on years of tradition and a really pretty tree.
Absolutely the most beautiful tree. Reminds me of years ago. Please continue with Marshall Fields memories.
Love the Xmas holiday vibes from the whole place!!!! My first time there, won't be my last!!
Every thing was Great. Food was Amazing..... Been trying for several years to eat here for the holiday..
Tried to make a reservation at the Walnut Room a month or two earlier but everything was booked. Decided to put in a request to be notified on OpenTable if any last minute cancellations and got lucky. Had a great time celebrating my birthday with a friend. We both ordered Mrs. Herring's Original chicken pot pie and I had a Poinsettia cocktail . Our pot pie's were tasty and we enjoyed the petite Walnut Room salad that came as a side. Our waiter Jose was so nice and super efficient. When he found out I was celebrating my birthday, he came back with a beautiful commemorative glass mug from the Walnut Room. Thanks Jose and Macy's for making my 74th birthday extra special!
We attended the Saturday holiday breakfast buffet- we were so excited to get a last minute reservation off the waiting list on open table 20 mins before hand. Food was breakfast basics- marsacpone eggs were surprisingly good for buffet eggs. Probably better for families with younger children or those who may appreciate the history of the restaurant. My teen girls weren't excited to see the Walnut Fairies who visit your table and grant a wish. Overall for people who like traditional breakfast buffets with a holiday spirit- would recommend. The photo lady wasn't super friendly but our server and fairy were very nice!
A Very Magical experience with the beautiful fairy princesses and Holiday Tree. Thank you to the Walnut Room for the holiday experience I cherish, many wonderful holiday wishes to everyone!
We had a wonderful experience in the walnut room today. Our kids had such an amazing time looking at the tree and visiting with the Christmas ferries. Our waiter, Jose, was amazing! Super friendly and attentive. Great with the kids. Our food came out quickly and the desserts were amazing. The kids had so much fun building their ice cream snow men. We hope to make this an annual Christmas event!
This was our first time dining at the walnut room. Our baby loved the Christmas tree. The food was delicious. Great experience!
An absolutely wonderful experience this year! The Christmas tree was outstanding with the Marshall Fields theme. The hostesses were delightful and very accommodating. Our waiter and his assistants were all very efficient, friendly, and professional- I have been coming here for over 50 years and I was impressed. The food was delicious too. The only let down was the Canadian Cheese soup which is one of Field's classic recipes - it was very thin and not cheesy tasting - not At all like the original- check that recipe again.
Restaurantji Recommends
Staff efficient and attentive. Don't know how they manage in the Christmas crowd. Food lovely; I'm stuck on the short rib. Just gotta have it. Our server Liz took care of all elevenof us. She was sweet, pleasant, and very efficient. Never had to asak for anaything twice. This room is pure Chicago, and we had the experience we came for. You owe it to yourself and your dear ones. Elders and children equally enchanted.
Unfortunately none of the food was hot. We had soup, pot pie and meatloaf Love the atmosphere but probably won't do again
Appetizers of spicy chicken flatbread and french onion soup was delicious 😋. The classic meatloaf was flavorful with the right amount of seasoning although a bit dry, mashed potatoes and string beans were on point. My niece ordered the cheeseburger with bacon and said it was fye along with her Bourbon drink. We had a great time. The staff was incredible. Will visit again.
We had a enjoyable lunch with friends and the iconic walnut room. The food was delicious. The service was good and we thoroughly enjoyed ourselves.
Food was excellent. Waiter was helpful. Great ambience. We all had a great time. We visited after the Lion King Matinee.
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