Everything is hoppin’ except the poor folks behind the counter.
Atmosphere: 3
Food: 3
Service: 3
Jim C.
40 minutes in line. !!!
Service: 1
Travel653920
Waited forever and never got my wrap even after waiting in the line twice. The girl at the cash register was no help at all…. I will get my coffee at McDonalds next time much better service and also better customer service.
Mark P
This is a pretty typical airport Starbucks. Service was fine, the coffee is good and the pastries are very ordinary. But this is open at 5:00 am, which surely counts for something.
Samantha Flynn
Avoid this Starbucks, go to any other one in O’Hare. On October 20th around 6am-6:30am my husband and I were at this Starbucks. We both ordered and I asked for an iced drink. When the drink came out, it was hot-that’s okay, mistakes happen. To be fair, the cashier probably couldn’t hear me because the music the employees were playing on a low quality speaker was so loud. My husband, very politely, let the woman making the drinks know that I asked for my drink iced. She took a look at the drink and very loudly and angrily snapped at us, saying “The sticker says hot, I make what’s on the sticker, if you want it iced you have to go back to the cashier because I ain’t remaking no drink if that’s how it was ordered”. My husband and I were taken aback. We’ve both been longtime Starbucks customers and my mother was a Starbucks manager-neither of us had ever experienced such hostility and aggression from a Starbucks barista. My husband went to the young male cashier and let him know the mistake. The cashier kindly offered to remake the drink himself because the barista refused, even though the cashier had a line of people waiting. While the cashier was remaking my drink, the rude barista was talking badly and loudly about us with her coworker, dancing to the music they had playing, and even glared at us for an uncomfortable amount of time at one point-all while a dozen people were waiting for their drinks. It was so unprofessional and disgusting, and uncomfortable to experience. Instead of simply acknowledging the mistake and remaking the drink like literally any other Starbucks would do according to their policy, she seemed determined to make a point that she did not care about us or any of the other waiting customers. When I got the correct drink, my husband directly gave the male cashier some cash and said “thank you for your hard work, we really appreciate it”. The rude barista loudly yelled “What hard work?! There’d be no hard work if we ain’t had to remake drinks.” She continued to mutter insults under her breath about us. Even during an act of appreciation for her coworker, this barista could not help herself from being completely vile to us for no reason. We walked away feeling very confused by the experience and honestly, just had to laugh about the barista being so ridiculous and making an absolute fool of herself in front of us and everyone else. I know the behavior we experienced is not the standard for Starbucks customer service, so this location seriously needs to enforce some standards. We’re clearly not the only ones who get mistreated here. It’s really unacceptable to treat people this way. The barista should absolutely not be in a customer facing position if she can’t control her aggression and attitude.
Atmosphere: 1
Food: 2
Service: 1
Brian Burns
Even for the airport, $10.28 is an absurd amount to pay for a venti latte. The employees had a speaker box blasting, messing around on their phones while there’s a line, earphones in, etc. customers had to tell each other who was being called because the music was loud and the kid sending drinks out had a soft voice. I get it, barista at Starbucks is probably not where you saw yourself in your 30’s and 40’s, but whatever job you have you should strive to be the best at. Management needs to clean house. If people are paying that much for a cup of coffee, then the employees sure as hell should be providing high quality service. Get coffee somewhere else when at O’Hare!
Atmosphere: 1
Service: 1
Kristine B
Over $7 for a tasteless milky latte
Monssif Tahri
The worst Starbucks…waiting time is terrible even when you order mobile. Price is insane
Atmosphere: 1
Food: 1
Service: 1
亜梨沙
Walked up to the counter with no wait, woman at the counter was leaning down on it, did not greet me, and did not even make eye contact with me. I almost felt like I was being intrusive with how standoffish she acted.
I could barely hear when she asked for the name for the order because she refused to speak AT me. This was by far the worst service I've ever had!
Atmosphere: 1
Food: 4
Service: 1
Petro S
Worst Starbucks experience. The worker was extremely rude. Completely unprofessional people.
I guess I should have read reviews before choosing to order from here.
Deplaned with my hungry family on 9/2 and walked past this location. Placed a mobile order while walking by at 11:54, dropped my bags at Chili’s with my family near B14 and walked back to get my drink. Arrived about 12:03, not even ten minutes. The app said my drink was ready but I didn’t see it. Figured I would wait a bit and it would show up. I watched others in line order, wait and get their drinks. At 12:10, I tried to catch a barista’s attention but they were busy. Finally, I said to Jayne, “I think someone took my drink? What do I do?” She said “no, you have to wait. We call your name,” and walked away. At 12:15, 20 minutes after ordering, I asked another barista “hey, do you guys have a mobile order for Jen?” She snapped back, “no mobile order for it.” I said “sorry?” She said “let me see your phone.” I held it out to her, she looked annoyed and said nothing. I took it back and thought maybe I was on the wrong page in the app. I could feel her irritation so I held it back out. She gave zero indication what she needed/was looking for. She started looking through the computer (I’m assuming at past orders that were made) and asked Jayne, “did you make an order for Jen?” Jayne said no. She said something that I didn’t catch and I said “I’m sorry?” Without looking up, she replied “Not talking to you.” Um, excuse me? What did I do except ask for your help? Then she said “that’s the problem, y’all order before you even get here. Someone took your drink, because it was ordered 25 minutes ago.” I said “I got here 15 minutes ago.” Also, isn’t that the point of mobile order? Order when you’re not there and then pick up?? Geez. She told Jayne what my drink was, Jayne made a new drink within about a minute and gave it to me. I wish she had just done that from the start.
I genuinely think, based on these reviews, the employees at this location must be in competition with one another to be so hateful to customers that they get another bad review, and whoever has the most gets employee of the month. Well, here you go, girl whose name I couldn’t read on your lanyard, one more for you.
I walked away feeling like I wanted to cry. There was zero reason to be SO mean. But then I realized that whatever she had going on that day, to the point where she was unable to regulate her emotions at work, dumping her bad mood and hateful attitude on customers… the ugliness she wanted to dump in my lap isn’t mine to carry. I choose to add to the abundance of poor reviews, but I’m leaving this bad experience in the mobile pickup of the ORD-B9 Starbucks. I hope whatever she needs to feel better, she finds.
Atmosphere: 1
Food: 1
Service: 1
Melissa Dailey
I stopped at the Starbucks by B5 and had a disappointing experience. After waiting in line for more than 10 minutes, the person at the counter was rude. It then took another 10 minutes to get my breakfast sandwich, and it wasn’t even put in the toaster until 5 minutes after I ordered—while three other sandwiches were served before mine. The only bright spot was Cristin, who worked hard and stayed polite, making about 10 drinks in the time it took the other two employees to handle just a few sandwiches and orders. The store itself was not very clean either; I even saw a coffee liner dropped on the floor and still used. Overall, I expected better service and cleanliness from this location.
Atmosphere: 1
Food: 2
Service: 1
Kodakandla Maithri
I usually enjoy visiting Starbucks, but I had a disappointing experience at this location today. Since there was a long queue, I ordered a Spinach Feta Wrap through the app. As part of the customization, I couldn’t add sriracha sauce because the app showed it was not available at this store.
When I went to pick up my order, I politely asked a staff member if I could get a sriracha packet. Instead of helping, she raised her voice and told me I should have done it in the app—and refused to give me one. Thankfully, another staff member quickly stepped in and provided me the packet I needed.
This kind of rude behavior from the first staff member was very disappointing. I understand how hard food service jobs are, but I truly hope store management notices this and reminds staff to treat customers with empathy and respect. A small act of kindness makes a big difference in customer experience.
Atmosphere: 1
Food: 5
Service: 1
stefano valerio
Bad experience. Very slow!! After 40 minutes waiting for a coffee.
Atmosphere: 3
Food: 3
Service: 1
Mark Cox
Ordered the drink ahead while in line. The drink was done before everyone in front of me ordered. Differently a travel hack.
Everything is hoppin’ except the poor folks behind the counter.
Atmosphere: 3
Food: 3
Service: 3
40 minutes in line. !!!
Service: 1
Waited forever and never got my wrap even after waiting in the line twice. The girl at the cash register was no help at all…. I will get my coffee at McDonalds next time much better service and also better customer service.
This is a pretty typical airport Starbucks. Service was fine, the coffee is good and the pastries are very ordinary. But this is open at 5:00 am, which surely counts for something.
Avoid this Starbucks, go to any other one in O’Hare. On October 20th around 6am-6:30am my husband and I were at this Starbucks. We both ordered and I asked for an iced drink. When the drink came out, it was hot-that’s okay, mistakes happen. To be fair, the cashier probably couldn’t hear me because the music the employees were playing on a low quality speaker was so loud. My husband, very politely, let the woman making the drinks know that I asked for my drink iced. She took a look at the drink and very loudly and angrily snapped at us, saying “The sticker says hot, I make what’s on the sticker, if you want it iced you have to go back to the cashier because I ain’t remaking no drink if that’s how it was ordered”. My husband and I were taken aback. We’ve both been longtime Starbucks customers and my mother was a Starbucks manager-neither of us had ever experienced such hostility and aggression from a Starbucks barista. My husband went to the young male cashier and let him know the mistake. The cashier kindly offered to remake the drink himself because the barista refused, even though the cashier had a line of people waiting. While the cashier was remaking my drink, the rude barista was talking badly and loudly about us with her coworker, dancing to the music they had playing, and even glared at us for an uncomfortable amount of time at one point-all while a dozen people were waiting for their drinks. It was so unprofessional and disgusting, and uncomfortable to experience. Instead of simply acknowledging the mistake and remaking the drink like literally any other Starbucks would do according to their policy, she seemed determined to make a point that she did not care about us or any of the other waiting customers. When I got the correct drink, my husband directly gave the male cashier some cash and said “thank you for your hard work, we really appreciate it”. The rude barista loudly yelled “What hard work?! There’d be no hard work if we ain’t had to remake drinks.” She continued to mutter insults under her breath about us. Even during an act of appreciation for her coworker, this barista could not help herself from being completely vile to us for no reason. We walked away feeling very confused by the experience and honestly, just had to laugh about the barista being so ridiculous and making an absolute fool of herself in front of us and everyone else. I know the behavior we experienced is not the standard for Starbucks customer service, so this location seriously needs to enforce some standards. We’re clearly not the only ones who get mistreated here. It’s really unacceptable to treat people this way. The barista should absolutely not be in a customer facing position if she can’t control her aggression and attitude.
Atmosphere: 1
Food: 2
Service: 1
Even for the airport, $10.28 is an absurd amount to pay for a venti latte.
The employees had a speaker box blasting, messing around on their phones while there’s a line, earphones in, etc. customers had to tell each other who was being called because the music was loud and the kid sending drinks out had a soft voice.
I get it, barista at Starbucks is probably not where you saw yourself in your 30’s and 40’s, but whatever job you have you should strive to be the best at.
Management needs to clean house. If people are paying that much for a cup of coffee, then the employees sure as hell should be providing high quality service.
Get coffee somewhere else when at O’Hare!
Atmosphere: 1
Service: 1
Over $7 for a tasteless milky latte
The worst Starbucks…waiting time is terrible even when you order mobile. Price is insane
Atmosphere: 1
Food: 1
Service: 1
Walked up to the counter with no wait, woman at the counter was leaning down on it, did not greet me, and did not even make eye contact with me. I almost felt like I was being intrusive with how standoffish she acted.
I could barely hear when she asked for the name for the order because she refused to speak AT me. This was by far the worst service I've ever had!
Atmosphere: 1
Food: 4
Service: 1
Worst Starbucks experience. The worker was extremely rude. Completely unprofessional people.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I guess I should have read reviews before choosing to order from here.
Deplaned with my hungry family on 9/2 and walked past this location. Placed a mobile order while walking by at 11:54, dropped my bags at Chili’s with my family near B14 and walked back to get my drink. Arrived about 12:03, not even ten minutes. The app said my drink was ready but I didn’t see it. Figured I would wait a bit and it would show up. I watched others in line order, wait and get their drinks. At 12:10, I tried to catch a barista’s attention but they were busy. Finally, I said to Jayne, “I think someone took my drink? What do I do?” She said “no, you have to wait. We call your name,” and walked away. At 12:15, 20 minutes after ordering, I asked another barista “hey, do you guys have a mobile order for Jen?” She snapped back, “no mobile order for it.” I said “sorry?” She said “let me see your phone.” I held it out to her, she looked annoyed and said nothing. I took it back and thought maybe I was on the wrong page in the app. I could feel her irritation so I held it back out. She gave zero indication what she needed/was looking for. She started looking through the computer (I’m assuming at past orders that were made) and asked Jayne, “did you make an order for Jen?” Jayne said no. She said something that I didn’t catch and I said “I’m sorry?” Without looking up, she replied “Not talking to you.” Um, excuse me? What did I do except ask for your help? Then she said “that’s the problem, y’all order before you even get here. Someone took your drink, because it was ordered 25 minutes ago.” I said “I got here 15 minutes ago.” Also, isn’t that the point of mobile order? Order when you’re not there and then pick up?? Geez. She told Jayne what my drink was, Jayne made a new drink within about a minute and gave it to me. I wish she had just done that from the start.
I genuinely think, based on these reviews, the employees at this location must be in competition with one another to be so hateful to customers that they get another bad review, and whoever has the most gets employee of the month. Well, here you go, girl whose name I couldn’t read on your lanyard, one more for you.
I walked away feeling like I wanted to cry. There was zero reason to be SO mean. But then I realized that whatever she had going on that day, to the point where she was unable to regulate her emotions at work, dumping her bad mood and hateful attitude on customers… the ugliness she wanted to dump in my lap isn’t mine to carry. I choose to add to the abundance of poor reviews, but I’m leaving this bad experience in the mobile pickup of the ORD-B9 Starbucks. I hope whatever she needs to feel better, she finds.
Atmosphere: 1
Food: 1
Service: 1
I stopped at the Starbucks by B5 and had a disappointing experience. After waiting in line for more than 10 minutes, the person at the counter was rude. It then took another 10 minutes to get my breakfast sandwich, and it wasn’t even put in the toaster until 5 minutes after I ordered—while three other sandwiches were served before mine. The only bright spot was Cristin, who worked hard and stayed polite, making about 10 drinks in the time it took the other two employees to handle just a few sandwiches and orders. The store itself was not very clean either; I even saw a coffee liner dropped on the floor and still used. Overall, I expected better service and cleanliness from this location.
Atmosphere: 1
Food: 2
Service: 1
I usually enjoy visiting Starbucks, but I had a disappointing experience at this location today. Since there was a long queue, I ordered a Spinach Feta Wrap through the app. As part of the customization, I couldn’t add sriracha sauce because the app showed it was not available at this store.
When I went to pick up my order, I politely asked a staff member if I could get a sriracha packet. Instead of helping, she raised her voice and told me I should have done it in the app—and refused to give me one. Thankfully, another staff member quickly stepped in and provided me the packet I needed.
This kind of rude behavior from the first staff member was very disappointing. I understand how hard food service jobs are, but I truly hope store management notices this and reminds staff to treat customers with empathy and respect. A small act of kindness makes a big difference in customer experience.
Atmosphere: 1
Food: 5
Service: 1
Bad experience. Very slow!! After 40 minutes waiting for a coffee.
Atmosphere: 3
Food: 3
Service: 1
Ordered the drink ahead while in line. The drink was done before everyone in front of me ordered. Differently a travel hack.
Atmosphere: 5
Food: 5
Service: 5
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