Waited forever and never got my wrap even after waiting in the line twice. The girl at the cash register was no help at all…. I will get my coffee at McDonalds next time much better service and also better customer service.
Mark P
This is a pretty typical airport Starbucks. Service was fine, the coffee is good and the pastries are very ordinary. But this is open at 5:00 am, which surely counts for something.
Jen McDaniel
I guess I should have read reviews before choosing to order from here.
Deplaned with my hungry family on 9/2 and walked past this location. Placed a mobile order while walking by at 11:54, dropped my bags at Chili’s with my family near B14 and walked back to get my drink. Arrived about 12:03, not even ten minutes. The app said my drink was ready but I didn’t see it. Figured I would wait a bit and it would show up. I watched others in line order, wait and get their drinks. At 12:10, I tried to catch a barista’s attention but they were busy. Finally, I said to Jayne, “I think someone took my drink? What do I do?” She said “no, you have to wait. We call your name,” and walked away. At 12:15, 20 minutes after ordering, I asked another barista “hey, do you guys have a mobile order for Jen?” She snapped back, “no mobile order for it.” I said “sorry?” She said “let me see your phone.” I held it out to her, she looked annoyed and said nothing. I took it back and thought maybe I was on the wrong page in the app. I could feel her irritation so I held it back out. She gave zero indication what she needed/was looking for. She started looking through the computer (I’m assuming at past orders that were made) and asked Jayne, “did you make an order for Jen?” Jayne said no. She said something that I didn’t catch and I said “I’m sorry?” Without looking up, she replied “Not talking to you.” Um, excuse me? What did I do except ask for your help? Then she said “that’s the problem, y’all order before you even get here. Someone took your drink, because it was ordered 25 minutes ago.” I said “I got here 15 minutes ago.” Also, isn’t that the point of mobile order? Order when you’re not there and then pick up?? Geez. She told Jayne what my drink was, Jayne made a new drink within about a minute and gave it to me. I wish she had just done that from the start.
I genuinely think, based on these reviews, the employees at this location must be in competition with one another to be so hateful to customers that they get another bad review, and whoever has the most gets employee of the month. Well, here you go, girl whose name I couldn’t read on your lanyard, one more for you.
I walked away feeling like I wanted to cry. There was zero reason to be SO mean. But then I realized that whatever she had going on that day, to the point where she was unable to regulate her emotions at work, dumping her bad mood and hateful attitude on customers… the ugliness she wanted to dump in my lap isn’t mine to carry. I choose to add to the abundance of poor reviews, but I’m leaving this bad experience in the mobile pickup of the ORD-B9 Starbucks. I hope whatever she needs to feel better, she finds.
Atmosphere: 1
Food: 1
Service: 1
Melissa Dailey
I stopped at the Starbucks by B5 and had a disappointing experience. After waiting in line for more than 10 minutes, the person at the counter was rude. It then took another 10 minutes to get my breakfast sandwich, and it wasn’t even put in the toaster until 5 minutes after I ordered—while three other sandwiches were served before mine. The only bright spot was Cristin, who worked hard and stayed polite, making about 10 drinks in the time it took the other two employees to handle just a few sandwiches and orders. The store itself was not very clean either; I even saw a coffee liner dropped on the floor and still used. Overall, I expected better service and cleanliness from this location.
Atmosphere: 1
Food: 2
Service: 1
Kodakandla Maithri
I usually enjoy visiting Starbucks, but I had a disappointing experience at this location today. Since there was a long queue, I ordered a Spinach Feta Wrap through the app. As part of the customization, I couldn’t add sriracha sauce because the app showed it was not available at this store.
When I went to pick up my order, I politely asked a staff member if I could get a sriracha packet. Instead of helping, she raised her voice and told me I should have done it in the app—and refused to give me one. Thankfully, another staff member quickly stepped in and provided me the packet I needed.
This kind of rude behavior from the first staff member was very disappointing. I understand how hard food service jobs are, but I truly hope store management notices this and reminds staff to treat customers with empathy and respect. A small act of kindness makes a big difference in customer experience.
Atmosphere: 1
Food: 5
Service: 1
stefano valerio
Bad experience. Very slow!! After 40 minutes waiting for a coffee.
Atmosphere: 3
Food: 3
Service: 1
Mark Cox
Ordered the drink ahead while in line. The drink was done before everyone in front of me ordered. Differently a travel hack.
Atmosphere: 5
Food: 5
Service: 5
Misha J
Disgusting attitude from staff. Trash.
Atmosphere: 1
Food: 1
Service: 1
Adriana B
Worst Starbucks experience in Chicago O’Hare airport near gate B5 this morning 8/3/245 at 4:10 am. The worker was absolutely rude screaming at customers. Screaming it’s closed yet there’s a line of people she’s serving. So which is it. Is she picking and choosing who she’s serving??? If this is the experience Starbucks wants their customers to have I won’t be ordering from there again. Rude! Happy to also share pictures that clearly show a line and her serving customers. I’m completely disappointed in this experience and the type of employees this company is staffing.
Oh update —- Starbucks near Concourse C. Seriously why have 3 people when only one is doing the work and the others are hanging out, one on their cell phone. Meanwhile the line is super long. Maybe Starbucks needs to send mystery shoppers around to get the full experience or lack of. Starbucks sure likes to charge their customers.
Service: 1
Sungun Malhotra
The 2 ladies here on Friday 7/25 are doing a bad job at taking orders and making coffees. You pay so much only to throw it in bin!
For the 3 people actually working, they were great, working their butts off. The other 3 were just standing around talking, goofing off, playing on their phones and just looking at all the people waiting. 7/16/25 @ 12:20pm
Atmosphere: 2
Service: 2
Louise M
Even though I did a mobile order, I waited over 15 minutes for my drink while people who got in line well after I placed my order got their drinks first.
Choono
Very convenient location. The food (Ham and Swiss in Baguette) was amazing! The staff was very kind on June 26th, 2025 around 6 PM.
Atmosphere: 4
Food: 5
Service: 5
Joseph Kiefer
Hey Starbucks, remember 2008 when you had to shutter a couple thousand locations? Why not this one?
You brand reputation and product market fit would both markedly improve.
Iced Lattes do not equal iced milk.
I asked a barista politely to fix it and was told the components of a latte like I’m a moron, and they refused to fix it.
“I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.” - Howard Schultz
When Starbucks enters the grave of ignominy, it will because it lost its way from vision somewhere along the way.
The black coffee wasn’t bad. Shocking.
Atmosphere: 1
Food: 1
Service: 1
Patricia Kisereu
If you want attitude with your coffee or just straight up rude service, visit this Starbucks. They wouldn’t look me in the eyes when I asked for a cup of ice to cool my coffee… they told me don’t have ice. Also, the Starbucks app and website makes it impossible to file a complaint. You have no choice to buy coffee but just mentally prepare yourself for the worst experience I’ve ever had at a Starbucks. Based on all of the reviews I think management should give some training on customer service.
Waited forever and never got my wrap even after waiting in the line twice. The girl at the cash register was no help at all…. I will get my coffee at McDonalds next time much better service and also better customer service.
This is a pretty typical airport Starbucks. Service was fine, the coffee is good and the pastries are very ordinary. But this is open at 5:00 am, which surely counts for something.
I guess I should have read reviews before choosing to order from here.
Deplaned with my hungry family on 9/2 and walked past this location. Placed a mobile order while walking by at 11:54, dropped my bags at Chili’s with my family near B14 and walked back to get my drink. Arrived about 12:03, not even ten minutes. The app said my drink was ready but I didn’t see it. Figured I would wait a bit and it would show up. I watched others in line order, wait and get their drinks. At 12:10, I tried to catch a barista’s attention but they were busy. Finally, I said to Jayne, “I think someone took my drink? What do I do?” She said “no, you have to wait. We call your name,” and walked away. At 12:15, 20 minutes after ordering, I asked another barista “hey, do you guys have a mobile order for Jen?” She snapped back, “no mobile order for it.” I said “sorry?” She said “let me see your phone.” I held it out to her, she looked annoyed and said nothing. I took it back and thought maybe I was on the wrong page in the app. I could feel her irritation so I held it back out. She gave zero indication what she needed/was looking for. She started looking through the computer (I’m assuming at past orders that were made) and asked Jayne, “did you make an order for Jen?” Jayne said no. She said something that I didn’t catch and I said “I’m sorry?” Without looking up, she replied “Not talking to you.” Um, excuse me? What did I do except ask for your help? Then she said “that’s the problem, y’all order before you even get here. Someone took your drink, because it was ordered 25 minutes ago.” I said “I got here 15 minutes ago.” Also, isn’t that the point of mobile order? Order when you’re not there and then pick up?? Geez. She told Jayne what my drink was, Jayne made a new drink within about a minute and gave it to me. I wish she had just done that from the start.
I genuinely think, based on these reviews, the employees at this location must be in competition with one another to be so hateful to customers that they get another bad review, and whoever has the most gets employee of the month. Well, here you go, girl whose name I couldn’t read on your lanyard, one more for you.
I walked away feeling like I wanted to cry. There was zero reason to be SO mean. But then I realized that whatever she had going on that day, to the point where she was unable to regulate her emotions at work, dumping her bad mood and hateful attitude on customers… the ugliness she wanted to dump in my lap isn’t mine to carry. I choose to add to the abundance of poor reviews, but I’m leaving this bad experience in the mobile pickup of the ORD-B9 Starbucks. I hope whatever she needs to feel better, she finds.
Atmosphere: 1
Food: 1
Service: 1
I stopped at the Starbucks by B5 and had a disappointing experience. After waiting in line for more than 10 minutes, the person at the counter was rude. It then took another 10 minutes to get my breakfast sandwich, and it wasn’t even put in the toaster until 5 minutes after I ordered—while three other sandwiches were served before mine. The only bright spot was Cristin, who worked hard and stayed polite, making about 10 drinks in the time it took the other two employees to handle just a few sandwiches and orders. The store itself was not very clean either; I even saw a coffee liner dropped on the floor and still used. Overall, I expected better service and cleanliness from this location.
Atmosphere: 1
Food: 2
Service: 1
I usually enjoy visiting Starbucks, but I had a disappointing experience at this location today. Since there was a long queue, I ordered a Spinach Feta Wrap through the app. As part of the customization, I couldn’t add sriracha sauce because the app showed it was not available at this store.
When I went to pick up my order, I politely asked a staff member if I could get a sriracha packet. Instead of helping, she raised her voice and told me I should have done it in the app—and refused to give me one. Thankfully, another staff member quickly stepped in and provided me the packet I needed.
This kind of rude behavior from the first staff member was very disappointing. I understand how hard food service jobs are, but I truly hope store management notices this and reminds staff to treat customers with empathy and respect. A small act of kindness makes a big difference in customer experience.
Atmosphere: 1
Food: 5
Service: 1
Bad experience. Very slow!! After 40 minutes waiting for a coffee.
Atmosphere: 3
Food: 3
Service: 1
Ordered the drink ahead while in line. The drink was done before everyone in front of me ordered. Differently a travel hack.
Atmosphere: 5
Food: 5
Service: 5
Disgusting attitude from staff. Trash.
Atmosphere: 1
Food: 1
Service: 1
Worst Starbucks experience in Chicago O’Hare airport near gate B5 this morning 8/3/245 at 4:10 am. The worker was absolutely rude screaming at customers. Screaming it’s closed yet there’s a line of people she’s serving. So which is it. Is she picking and choosing who she’s serving??? If this is the experience Starbucks wants their customers to have I won’t be ordering from there again. Rude! Happy to also share pictures that clearly show a line and her serving customers. I’m completely disappointed in this experience and the type of employees this company is staffing.
Oh update —- Starbucks near Concourse C. Seriously why have 3 people when only one is doing the work and the others are hanging out, one on their cell phone. Meanwhile the line is super long. Maybe Starbucks needs to send mystery shoppers around to get the full experience or lack of. Starbucks sure likes to charge their customers.
Service: 1
The 2 ladies here on Friday 7/25 are doing a bad job at taking orders and making coffees. You pay so much only to throw it in bin!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
For the 3 people actually working, they were great, working their butts off. The other 3 were just standing around talking, goofing off, playing on their phones and just looking at all the people waiting. 7/16/25 @ 12:20pm
Atmosphere: 2
Service: 2
Even though I did a mobile order, I waited over 15 minutes for my drink while people who got in line well after I placed my order got their drinks first.
Very convenient location. The food (Ham and Swiss in Baguette) was amazing! The staff was very kind on June 26th, 2025 around 6 PM.
Atmosphere: 4
Food: 5
Service: 5
Hey Starbucks, remember 2008 when you had to shutter a couple thousand locations? Why not this one?
You brand reputation and product market fit would both markedly improve.
Iced Lattes do not equal iced milk.
I asked a barista politely to fix it and was told the components of a latte like I’m a moron, and they refused to fix it.
“I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.” - Howard Schultz
When Starbucks enters the grave of ignominy, it will because it lost its way from vision somewhere along the way.
The black coffee wasn’t bad. Shocking.
Atmosphere: 1
Food: 1
Service: 1
If you want attitude with your coffee or just straight up rude service, visit this Starbucks. They wouldn’t look me in the eyes when I asked for a cup of ice to cool my coffee… they told me don’t have ice. Also, the Starbucks app and website makes it impossible to file a complaint. You have no choice to buy coffee but just mentally prepare yourself for the worst experience I’ve ever had at a Starbucks. Based on all of the reviews I think management should give some training on customer service.
Food: 1
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