We arrived very early (10am) and our room was not ready. We were offered an early check in at a fee of $65.00. We opted to check our bags while we explored the city. Front desk said they would call when room was available, which they did at noon. After exploring the city we checked into our room at 6pm. The front desk staff was not very welcoming or friendly. We reserved a classic King in advance. They attempted to put us into a double. When I explained we reserved a king she requested to see proof. Luckily I had printed my confirmation. No apology, just more key tapping. We were given our keys and nothing was explained. The room was clean however there was only 1 robe and 1 tea bag. Looking in the key packet I discovered a card explaining their "Urban Experience Fee" which is a joke! Free coffee and tea available in lobby from 5am-6am! One hour, obviously they do not want anyone to take advantage of that. I asked at the desk for caffeine free tea and I was told to either check at bar or call room service! This is a luxury hotel with no customer service! I might also add that there were no other guests at the desk then and 2 clerks. I give the 3 stars for location and appearance. This was definitely a disappointment.
Kimberly C.
Was in town on a 6 day business trip. After a bed bug check upon arrival due to the reviews I noticed My comforter had stains and had to get it replaced. The bathroom shower floor was disgusting. Didn't have shower shoes so I had to put a towel down. I was on a 6th floor room facing the water for reference.
Chad K.
One star is gracious to say the least. I made two separate reservations from the exact same website in the same category and was told I need to change rooms to a less than standard room after staying the first night. Multiple people quoted different prices for me to upgrade to stay in my initial room, which I had completely unpacked. There was no compassion to help and seemed to be an easy fix. It really felt like Hansen at the front desk was going out of his way to make our stay miserable . I highly recommend staying at any other hotel in the Windy City. Such a disappointment is an understatement. Two thumbs down for sure.
Chelsey O.
The good: - View of the river from my room - clean room - quiet room and hallway with respectful other guests - respectful front desk staff The bad - The elevator stops very frequently and moves fast, you may feel nauseous after your ride if you're on a high floor. I work in a 40 story high rise office building, and that elevator is always normal, so not sure what's with this one. - you'll be charged $25+tax at check in for wifi, the coffee in your room, access to the gym, and shoe shining? a dumb amenity if you ask me, and the rest are free in most other hotels. - you have a mini fridge in your room, but need a microwave? $35 rental per day according to the front desk. what kind of hotel has rental microwaves hidden away in storage... - they have the most expensive parking in the area. literally just park anywhere else for a deal and walk 5 minutes over or uber/lyft - I attended the NYE party here and it was awful. If they throw one next year, don't do it!! not one bit of decor aside from plain black table cloths, no champagne or Prosecco available as advertised, they started running out of some drinks 30 minutes in. only one DJ was making an effort to be entertaining out of the 2 that showed up (3 were promised online). horrendous food that was fried bread and cheese based. I felt sorry for people with dietary restrictions because if you couldn't eat pasta or cheese balls, good luck! they also heavily inflate the # of attendees that will be there, not a packed ballroom at all but maybe a couple hundred people. All in all, I wouldn't stay here again, nor would I attend an event thrown here in the future. if you're just trying to lay your head somewhere at night with no amenities and don't mind extra charges for things that are included elsewhere, you might like it though.
Kingdom Kidz Warriors, Inc. P.
I don't know if these are paid reviews or not because hands down this has got to be the worse over priced hotel I have ever stayed in. First this room isn't worth no $360.00/night. Where do I begin? Swissôtell is catfishing customers online. They have you under the impression that they have indoor pools, Jacuzzi, sauna at the Chicago location but infact they have NONE of those amenities at this location. They are showing customers what their other hotels in other states have. My girlfriend was taking a shower and most of the water was spilling unto bathroom floor. We had to throw towels on it. The bathroom door is probably 10 years old and was badly damaged at the bottom. Then valet lost customer's keys to their cars and had these poor people waiting hour's for their car keys. But the understaffed valet driver's had no clue where they placed all these car keys they took from various customers. It was so horrible that the hotel had to give extended reservations time. Then the elevator was very confusing. I will never book a room at this hotel ever again. Shame on the management for taking advantage of their guests & wasting time, and money.
Heather M.
Excellent location and price, very clean and chic. Nice restaurant too. Great views of the city. On the river and walking distance to riverwalk and downtown shopping
Blair C.
We used the Swissotel for our wedding block the weekend of October 28th, 2023.I cannot say enough about this hotel! First of all it is GORGEOUS! Our wedding suite was just divine with insane views of the city and the lake! We received so many compliments from our out of town guests on everything from how gorgeous the hotel was to how helpful and attentive the staff was! Isabelle was wonderful in answering our questions and making sure everything was ready to go for our wedding weekend, from making sure guest bags were handed out, giving us vouchers for hair and makeup stylists, and making sure the gorgeous hospitality suite was good to go for the bridal party getting ready on the day of the wedding! They made our wedding weekend absolutely wonderful! If we could give them 1000 stars we would!
Matt P.
One of the best hotel gyms I've had the pleasure being exhausted in. Now that's a sentence I never thought I'd craft here on Yelp.We hosted our company's conference in the lower levels which surprisingly fit all of our attendees rather comfortably with more room to spare. Having the hotel within the property was helpful for the late evenings and early call-times.I would've given this a higher rating, but our room literally had the ventilation wide open with wires and pipes bursting at the seems. They responded quickly and gave us the corner suite of our floor, but coming back from a long flight to room so disheveled only added to our travel burdens.
Brian H.
The customer service is not professional and rude and they do not know how to talk to people but the work is cool but overall i would not recommend this hotel to anyone
Jane K.
Great for conferences, not so great to stay.Our room was filthy. We found remnants of balloons and rose petals on the floor upon arrival. The carpet and room seemed dirty overall.
We loved staying at swissotel! A friend of mine discovered this place online and I'm so glad we decided on booking it for our short weekend in Chicago. It was in the perfect location and had spectacular views, for a reasonable price. The walk to a train or bus was not bad and it was insanely close to the lake cruise we took from the river walk. A huge bonus is the amazing skyline view and state of the art workout room. We didn't get a chance to use this space on our short stay but this is a huge bonus to have access to a gym this nice in the city. Everything from pelotons to a separate studio room, I was impressed. The beds were very comfortable, everything was clean and the bathroom was sizable and well-lit.
Rod J.
A solid upscale hotel located in downtown Chicago that is not too far from the Navy pier and has a lot of great options around in walking distance. The decor and design of the hotel is very nice although the one area that I felt could use improvement was the managing of the bar area.Being that of a beer influencer with also a background in bartending, the bar was definitely an area that could use some stronger management. The service was disappointing for all that was planned at the hotel during my time there where there were multiple conferences, and some of the tenders over the period weren't always the best in the attitude area. Which for them wasn't my probably the best because there was a lot of tips that they could have picked up from all of the business people there, not too mention other guests that maybe weren't part of the conference. The fact that people were just showing up at a point with their own bottles and mixers at the bar kind of went to this.Rooms were nice with some great views and the food offerings they have from catering as well as the restaurant were decent enough as well.
James Zima
Nice spot at the Swissotel. If you're looking to save a dime an Old Fashioned cost $20. But a 375ml Makers 46 is $24 at the 24/7 by the front desk.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Knaur
Helpful staff and a great selection! Everyone was friendly and the beer was cold!
Rhiannon K.
This was a nice hotel next to the river. It's within walking distance of everything and very convenient for that aspect. My coworker and I stayed here last month. His room was in a corner and had an odd layout but it had a great view and was really spacious. My room was a bit smaller with less of a view but still nice.I love the gym on the top floor. They have a lot of equipment and a couple of Peloton bikes. The view up there is so nice as well! They even have a room on the side for yoga or Pilates - or just more privacy. Everything was clean and the staff was nice. I'd stay here again.
We arrived very early (10am) and our room was not ready. We were offered an early check in at a fee of $65.00. We opted to check our bags while we explored the city. Front desk said they would call when room was available, which they did at noon. After exploring the city we checked into our room at 6pm. The front desk staff was not very welcoming or friendly. We reserved a classic King in advance. They attempted to put us into a double. When I explained we reserved a king she requested to see proof. Luckily I had printed my confirmation. No apology, just more key tapping. We were given our keys and nothing was explained. The room was clean however there was only 1 robe and 1 tea bag. Looking in the key packet I discovered a card explaining their "Urban Experience Fee" which is a joke! Free coffee and tea available in lobby from 5am-6am! One hour, obviously they do not want anyone to take advantage of that. I asked at the desk for caffeine free tea and I was told to either check at bar or call room service! This is a luxury hotel with no customer service! I might also add that there were no other guests at the desk then and 2 clerks. I give the 3 stars for location and appearance. This was definitely a disappointment.
Was in town on a 6 day business trip. After a bed bug check upon arrival due to the reviews I noticed My comforter had stains and had to get it replaced. The bathroom shower floor was disgusting. Didn't have shower shoes so I had to put a towel down. I was on a 6th floor room facing the water for reference.
One star is gracious to say the least. I made two separate reservations from the exact same website in the same category and was told I need to change rooms to a less than standard room after staying the first night. Multiple people quoted different prices for me to upgrade to stay in my initial room, which I had completely unpacked. There was no compassion to help and seemed to be an easy fix. It really felt like Hansen at the front desk was going out of his way to make our stay miserable . I highly recommend staying at any other hotel in the Windy City. Such a disappointment is an understatement. Two thumbs down for sure.
The good: - View of the river from my room - clean room - quiet room and hallway with respectful other guests - respectful front desk staff The bad - The elevator stops very frequently and moves fast, you may feel nauseous after your ride if you're on a high floor. I work in a 40 story high rise office building, and that elevator is always normal, so not sure what's with this one. - you'll be charged $25+tax at check in for wifi, the coffee in your room, access to the gym, and shoe shining? a dumb amenity if you ask me, and the rest are free in most other hotels. - you have a mini fridge in your room, but need a microwave? $35 rental per day according to the front desk. what kind of hotel has rental microwaves hidden away in storage... - they have the most expensive parking in the area. literally just park anywhere else for a deal and walk 5 minutes over or uber/lyft - I attended the NYE party here and it was awful. If they throw one next year, don't do it!! not one bit of decor aside from plain black table cloths, no champagne or Prosecco available as advertised, they started running out of some drinks 30 minutes in. only one DJ was making an effort to be entertaining out of the 2 that showed up (3 were promised online). horrendous food that was fried bread and cheese based. I felt sorry for people with dietary restrictions because if you couldn't eat pasta or cheese balls, good luck! they also heavily inflate the # of attendees that will be there, not a packed ballroom at all but maybe a couple hundred people. All in all, I wouldn't stay here again, nor would I attend an event thrown here in the future. if you're just trying to lay your head somewhere at night with no amenities and don't mind extra charges for things that are included elsewhere, you might like it though.
I don't know if these are paid reviews or not because hands down this has got to be the worse over priced hotel I have ever stayed in. First this room isn't worth no $360.00/night. Where do I begin? Swissôtell is catfishing customers online. They have you under the impression that they have indoor pools, Jacuzzi, sauna at the Chicago location but infact they have NONE of those amenities at this location. They are showing customers what their other hotels in other states have. My girlfriend was taking a shower and most of the water was spilling unto bathroom floor. We had to throw towels on it. The bathroom door is probably 10 years old and was badly damaged at the bottom. Then valet lost customer's keys to their cars and had these poor people waiting hour's for their car keys. But the understaffed valet driver's had no clue where they placed all these car keys they took from various customers. It was so horrible that the hotel had to give extended reservations time. Then the elevator was very confusing. I will never book a room at this hotel ever again. Shame on the management for taking advantage of their guests & wasting time, and money.
Excellent location and price, very clean and chic. Nice restaurant too. Great views of the city. On the river and walking distance to riverwalk and downtown shopping
We used the Swissotel for our wedding block the weekend of October 28th, 2023.I cannot say enough about this hotel! First of all it is GORGEOUS! Our wedding suite was just divine with insane views of the city and the lake! We received so many compliments from our out of town guests on everything from how gorgeous the hotel was to how helpful and attentive the staff was! Isabelle was wonderful in answering our questions and making sure everything was ready to go for our wedding weekend, from making sure guest bags were handed out, giving us vouchers for hair and makeup stylists, and making sure the gorgeous hospitality suite was good to go for the bridal party getting ready on the day of the wedding! They made our wedding weekend absolutely wonderful! If we could give them 1000 stars we would!
One of the best hotel gyms I've had the pleasure being exhausted in. Now that's a sentence I never thought I'd craft here on Yelp.We hosted our company's conference in the lower levels which surprisingly fit all of our attendees rather comfortably with more room to spare. Having the hotel within the property was helpful for the late evenings and early call-times.I would've given this a higher rating, but our room literally had the ventilation wide open with wires and pipes bursting at the seems. They responded quickly and gave us the corner suite of our floor, but coming back from a long flight to room so disheveled only added to our travel burdens.
The customer service is not professional and rude and they do not know how to talk to people but the work is cool but overall i would not recommend this hotel to anyone
Great for conferences, not so great to stay.Our room was filthy. We found remnants of balloons and rose petals on the floor upon arrival. The carpet and room seemed dirty overall.
Restaurantji Recommends
We loved staying at swissotel! A friend of mine discovered this place online and I'm so glad we decided on booking it for our short weekend in Chicago. It was in the perfect location and had spectacular views, for a reasonable price. The walk to a train or bus was not bad and it was insanely close to the lake cruise we took from the river walk. A huge bonus is the amazing skyline view and state of the art workout room. We didn't get a chance to use this space on our short stay but this is a huge bonus to have access to a gym this nice in the city. Everything from pelotons to a separate studio room, I was impressed. The beds were very comfortable, everything was clean and the bathroom was sizable and well-lit.
A solid upscale hotel located in downtown Chicago that is not too far from the Navy pier and has a lot of great options around in walking distance. The decor and design of the hotel is very nice although the one area that I felt could use improvement was the managing of the bar area.Being that of a beer influencer with also a background in bartending, the bar was definitely an area that could use some stronger management. The service was disappointing for all that was planned at the hotel during my time there where there were multiple conferences, and some of the tenders over the period weren't always the best in the attitude area. Which for them wasn't my probably the best because there was a lot of tips that they could have picked up from all of the business people there, not too mention other guests that maybe weren't part of the conference. The fact that people were just showing up at a point with their own bottles and mixers at the bar kind of went to this.Rooms were nice with some great views and the food offerings they have from catering as well as the restaurant were decent enough as well.
Nice spot at the Swissotel. If you're looking to save a dime an Old Fashioned cost $20. But a 375ml Makers 46 is $24 at the 24/7 by the front desk.
Atmosphere: 5
Food: 5
Service: 5
Helpful staff and a great selection! Everyone was friendly and the beer was cold!
This was a nice hotel next to the river. It's within walking distance of everything and very convenient for that aspect. My coworker and I stayed here last month. His room was in a corner and had an odd layout but it had a great view and was really spacious. My room was a bit smaller with less of a view but still nice.I love the gym on the top floor. They have a lot of equipment and a couple of Peloton bikes. The view up there is so nice as well! They even have a room on the side for yoga or Pilates - or just more privacy. Everything was clean and the staff was nice. I'd stay here again.