This hotel advertises a bus that leaves every 15 minutes, however on a busy, holiday Sunday, the driver decided to he would leave when he was ready (30 min after the scheduled departure time). Not a good situation when people are reliant on a set schedule to make their flights.
Service: 2
Ashtyn Gonzalez
Great location in downtown Chicago. The parking is tricky because there’s no sign inside the parking garage that indicate where to go. I’d recommend doing the valet if possible.
Service: 4
Charles Slaughter
Great hotel located in the heart of downtown Chicago. Great staff, room and fitness center. Would definitely stay when in Chicago next time.
Service: 5
Brittany Beatty
I loved my stay at the Loew's but there was one thing that I did not like or appreciate. I honestly did not appreciate that they were renovating in the lobby of the hotel during Christmas time. As soon as I entered into the hotel, I could not help but to notice the black curtains that were up and the equipment present in the lobby floor. It's Christmas time and I know now was not the time to have construction in the center of the lobby, nor were customers debriefed about construction happening prior to them booking their reservations. I did not get a chance to see the nice big Christmas tree, but they did have one present in the lounge area, but not inside of the lobby. This was my first time staying at the Loew's and my first time ever in Chicago. I booked the property for it's beauty and moderization, not to enter into the space and see construction and drapery. The view from my room was incredible and soooooo nice. I loved how comfortable my bed was but the pillows could have been more fluffy, the ones I had were a little flattened. Needless to say, I had some goooood sleep and maybe it was because of the down feathered comforter!! The water pressure could have been better for the showers, but I honestly would stay here again and again. You are literally so close to all of the action and stores. I loved every moment of my stay, besides the renovations in the center of the lobby area.
Service: 5
Laura Littrel
Just really professional, friendly, welcoming staff. The hotel experience made me feel very special and "taken care of." I definitely would recommend staying at this hotel. The room service was also delicious :)
Service: 5
Marina Hurst
This our first time staying at a Loews and we really enjoyed it. The lobby is under construction, but the staff went out of their way to provide a Christmas decorated lobby in a different area. The drinks at the bar were tasty, our room was clean and well thought out, and room service even has food for pets!
But on top of all that I don’t know what I love the most - the staff or how family friendly the hotel is. This Loews truly has the friendliest most above and beyond staff of any hotel I’ve been to. Honestly! From the front desk to concierge to bartenders to housekeepers. Everyone was amazing!
As for being family friendly, they offer cribs, a cart of kids books, complimentary hot cocoa, and go above and beyond to be helpful to us (we traveled with a 9 month old).
Based on my experience here, I would try any other Loews again.
Service: 5
Mcf 113
Extraordinary attention to detail across the hotel. Nothing is unintentionally designed. Form, fit and function is world class.
Service: 5
God’s Child
As a long-time patron of Loews hotels, I was shocked and appalled by the series of issues that occurred during my stay, which were not only inconvenient but also troubling in terms of service quality, safety, and overall guest experience.
1. Unprofessional and Discriminatory Treatment: Upon check-in, I was appalled by the behavior of the front desk agent, who treated my partner in a discriminatory manner. My partner, who was the one paying for the stay, was completely ignored and treated as if he were invisible. This type of behavior is unacceptable and unprofessional, especially from a hospitality brand that prides itself on service.
2. Room Condition and Cleanliness: The condition of the room was unacceptable. The ceiling was peeling, indicating poor maintenance. The bathroom sink was filthy, with what appeared to be months (if not years) of accumulated dirt. When I reported the issue to the manager, I was told to contact room service—something I should not have to do for a basic cleaning issue that should have been addressed during routine housekeeping.
3. Inadequate TV and Communication Service: The TV in our room was not a smart TV, and cable service was disrupted after a storm. Despite the service being down for over 12 hours, no compensation or communication from the hotel was provided regarding this issue. I expect better service and transparency when a guest experiences such disruptions.
4. AC Issue and Unresolved Comfort Concerns: The air conditioning in our room was ineffective. After contacting the front desk, an engineer arrived and set the AC to 60 degrees on high. Despite this, the room remained uncomfortably hot. The engineer left a fan, which was appreciated, but the lack of a proper resolution was disappointing.
5. Unsafe Wellness Check and Lack of Security Protocol: The most concerning incident occurred on Sunday evening when a hotel staff member opened our room door without identification, stating he was performing a "wellness check." Thankfully, the door was latched, but this situation was both alarming and unprofessional. When my partner confronted the staff member in the hallway, he did not provide any identification or further explanation. Upon reporting this to the front desk, I was told it was a standard procedure if the "Do Not Disturb" sign had been up for 24 hours. However, our sign had not been up that long, and our room was directly in front of a security camera. This raises serious concerns about both security protocols and guest safety.
6. Lack of Empathy and Customer Service: Throughout this ordeal, there was a complete lack of empathy or accountability from hotel management. When I addressed these concerns with the manager, his response was dismissive, and he did not show any willingness to resolve the issues or even acknowledge the distress caused. This is unacceptable for a hotel that claims to prioritize guest satisfaction. I will be reaching out to the BBB.
Emily Woods
Fantastic stay. This was my second time staying at the Loews Chicago, and will now be my go-to place in Chicago. I have stayed there with my children, and for business, and both times the stay was perfect!
Service: 5
Marie Angèle
Unable to serve breakfast in a reasonable time even when we arrive when the restaurant opens at 7 a.m. We waited 33 minutes for a very unpleasant waiter to take our order.
Yesterday they completely forgot my order I had to wait 50 minutes!!!!!!!!!
I am on a business trip and therefore I have a schedule to respect
I do not recommend this hotel at all
I think worse than the wait, the rude staff is worse than anything
Noteworthy details: The staff make a great effort to ensure our stay is always the best. They also create a lovely atmosphere
Service: 5
Tracie Owens
Great hotel. Very friendly, accommodating staff. Excellent rooms & comfortable beds. Perfect location. We walked everywhere. I would definitely stay here again.
Walkability: This hotel is in a great location. Close to major attractions & shopping.
Food and drinks: Breakfast at the hotel restaurant was delicious. Amazing steak & eggs! Also, the coffee shop has great drinks. Whole Foods is across the street, so you can get anything you need.
Service: 5
katherine herbert
From the moment we booked the team at Loews went above and beyond to make sure our stay was perfect. I would 100% recommend the hotel and the staff to anyone who is staying in Chicago. They arranged taxis, cupcakes for a birthday celebration and gave us personalised cards to make it extra special. Thank you to the team. Kat
Walkability: Great bar and restaurants close by with good recommendations.
Service: 5
Julie Taketa
Very convenient location, lobby, bathrooms, and guest rooms are clean and attractive. Awesome staff too!
Nearby activities: Convenient location with stores, restaurants, and sightseeing within walking distance.
Service: 4
Sabrena Sukhoo
What a beautiful hotel, it’s easily one of our favorites. The staff went above and beyond to make us feel truly welcome. Would definitely book here again when we are visiting.
This hotel advertises a bus that leaves every 15 minutes, however on a busy, holiday Sunday, the driver decided to he would leave when he was ready (30 min after the scheduled departure time). Not a good situation when people are reliant on a set schedule to make their flights.
Service: 2
Great location in downtown Chicago. The parking is tricky because there’s no sign inside the parking garage that indicate where to go. I’d recommend doing the valet if possible.
Service: 4
Great hotel located in the heart of downtown Chicago. Great staff, room and fitness center. Would definitely stay when in Chicago next time.
Service: 5
I loved my stay at the Loew's but there was one thing that I did not like or appreciate. I honestly did not appreciate that they were renovating in the lobby of the hotel during Christmas time. As soon as I entered into the hotel, I could not help but to notice the black curtains that were up and the equipment present in the lobby floor. It's Christmas time and I know now was not the time to have construction in the center of the lobby, nor were customers debriefed about construction happening prior to them booking their reservations. I did not get a chance to see the nice big Christmas tree, but they did have one present in the lounge area, but not inside of the lobby. This was my first time staying at the Loew's and my first time ever in Chicago. I booked the property for it's beauty and moderization, not to enter into the space and see construction and drapery. The view from my room was incredible and soooooo nice. I loved how comfortable my bed was but the pillows could have been more fluffy, the ones I had were a little flattened. Needless to say, I had some goooood sleep and maybe it was because of the down feathered comforter!! The water pressure could have been better for the showers, but I honestly would stay here again and again. You are literally so close to all of the action and stores. I loved every moment of my stay, besides the renovations in the center of the lobby area.
Service: 5
Just really professional, friendly, welcoming staff. The hotel experience made me feel very special and "taken care of." I definitely would recommend staying at this hotel. The room service was also delicious :)
Service: 5
This our first time staying at a Loews and we really enjoyed it. The lobby is under construction, but the staff went out of their way to provide a Christmas decorated lobby in a different area. The drinks at the bar were tasty, our room was clean and well thought out, and room service even has food for pets!
But on top of all that I don’t know what I love the most - the staff or how family friendly the hotel is. This Loews truly has the friendliest most above and beyond staff of any hotel I’ve been to. Honestly! From the front desk to concierge to bartenders to housekeepers. Everyone was amazing!
As for being family friendly, they offer cribs, a cart of kids books, complimentary hot cocoa, and go above and beyond to be helpful to us (we traveled with a 9 month old).
Based on my experience here, I would try any other Loews again.
Service: 5
Extraordinary attention to detail across the hotel. Nothing is unintentionally designed. Form, fit and function is world class.
Service: 5
As a long-time patron of Loews hotels, I was shocked and appalled by the series of issues that occurred during my stay, which were not only inconvenient but also troubling in terms of service quality, safety, and overall guest experience.
1. Unprofessional and Discriminatory Treatment:
Upon check-in, I was appalled by the behavior of the front desk agent, who treated my partner in a discriminatory manner. My partner, who was the one paying for the stay, was completely ignored and treated as if he were invisible. This type of behavior is unacceptable and unprofessional, especially from a hospitality brand that prides itself on service.
2. Room Condition and Cleanliness:
The condition of the room was unacceptable. The ceiling was peeling, indicating poor maintenance. The bathroom sink was filthy, with what appeared to be months (if not years) of accumulated dirt. When I reported the issue to the manager, I was told to contact room service—something I should not have to do for a basic cleaning issue that should have been addressed during routine housekeeping.
3. Inadequate TV and Communication Service:
The TV in our room was not a smart TV, and cable service was disrupted after a storm. Despite the service being down for over 12 hours, no compensation or communication from the hotel was provided regarding this issue. I expect better service and transparency when a guest experiences such disruptions.
4. AC Issue and Unresolved Comfort Concerns:
The air conditioning in our room was ineffective. After contacting the front desk, an engineer arrived and set the AC to 60 degrees on high. Despite this, the room remained uncomfortably hot. The engineer left a fan, which was appreciated, but the lack of a proper resolution was disappointing.
5. Unsafe Wellness Check and Lack of Security Protocol:
The most concerning incident occurred on Sunday evening when a hotel staff member opened our room door without identification, stating he was performing a "wellness check." Thankfully, the door was latched, but this situation was both alarming and unprofessional. When my partner confronted the staff member in the hallway, he did not provide any identification or further explanation. Upon reporting this to the front desk, I was told it was a standard procedure if the "Do Not Disturb" sign had been up for 24 hours. However, our sign had not been up that long, and our room was directly in front of a security camera. This raises serious concerns about both security protocols and guest safety.
6. Lack of Empathy and Customer Service:
Throughout this ordeal, there was a complete lack of empathy or accountability from hotel management. When I addressed these concerns with the manager, his response was dismissive, and he did not show any willingness to resolve the issues or even acknowledge the distress caused. This is unacceptable for a hotel that claims to prioritize guest satisfaction. I will be reaching out to the BBB.
Fantastic stay. This was my second time staying at the Loews Chicago, and will now be my go-to place in Chicago. I have stayed there with my children, and for business, and both times the stay was perfect!
Service: 5
Unable to serve breakfast in a reasonable time even when we arrive when the restaurant opens at 7 a.m.
We waited 33 minutes for a very unpleasant waiter to take our order.
Yesterday they completely forgot my order I had to wait 50 minutes!!!!!!!!!
I am on a business trip and therefore I have a schedule to respect
I do not recommend this hotel at all
I think worse than the wait, the rude staff is worse than anything
To flee
Service: 1
Restaurantji Recommends
Rooms: Spacious, good quality, well looked after
Noteworthy details: The staff make a great effort to ensure our stay is always the best. They also create a lovely atmosphere
Service: 5
Great hotel. Very friendly, accommodating staff. Excellent rooms & comfortable beds. Perfect location. We walked everywhere. I would definitely stay here again.
Walkability: This hotel is in a great location. Close to major attractions & shopping.
Food and drinks: Breakfast at the hotel restaurant was delicious. Amazing steak & eggs! Also, the coffee shop has great drinks. Whole Foods is across the street, so you can get anything you need.
Service: 5
From the moment we booked the team at Loews went above and beyond to make sure our stay was perfect. I would 100% recommend the hotel and the staff to anyone who is staying in Chicago. They arranged taxis, cupcakes for a birthday celebration and gave us personalised cards to make it extra special. Thank you to the team. Kat
Walkability: Great bar and restaurants close by with good recommendations.
Service: 5
Very convenient location, lobby, bathrooms, and guest rooms are clean and attractive. Awesome staff too!
Nearby activities: Convenient location with stores, restaurants, and sightseeing within walking distance.
Service: 4
What a beautiful hotel, it’s easily one of our favorites. The staff went above and beyond to make us feel truly welcome. Would definitely book here again when we are visiting.
Service: 5
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