Tropical Smoothie Cafe

3451 W Devon Ave, Chicago
(773) 706-4270

Recent Reviews

Karla Zhagui

Expect to wait 15-20 minutes to receive your order at this location. Have been here three different times and have consistently waited in the car for a long time

Bhagya Patel

It was my little sister’s birthday and we went to tropical smoothie with her friends and they enjoyed and loved the smoothies

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sunshine Smoothie, Chips, Chocolate Chip Cookie, Kiwi Quencher

William Welch King

Too many wrong or missing items when ordering pick up or delivery. 3 times when ordering on an app, I didn’t get the smoothies. Only the food which was a bag of chips or a cookie. I like it when I go in.

Atmosphere: 4

Food: 4

Service: 2

David Martin

Never again. Twice they got our order wrong. They do not listen. Got home and they had made the wrong order again. What a waste of time and money. First order they made two smoothies when we ordered only one. Then we ordered the Berry bowl and the gave us the green bowl. This is basic customer service.

Atmosphere: 1

Food: 1

Service: 1

Whatis Potato?

Came in on 2/20/24 at 5:50 pm. After waiting at the drive thru with no answer for a few minutes, I decided to call to see if there was an issue with the drive thru. I got no answer. I then drive up to the drive thru window and seen workers. So I called again and a woman answered and I asked her if the drive thru system was down and she said no and was visibly upset and hung up on me. Worst service at this location. I don't know how people like this are hired if they don't want to do their job. Unbelievable. W

Atmosphere: 1

Food: 1

Service: 1

Franco B

So I came here and order some food. Well I got food poisoning. I woke up 3 in the morning pucking and having the runs. It was so bad I couldn’t hold any food down for hours. I let the store know they gave me food poisoning. They said we checked everything and nothing was bad. Yeah and I just woke up and puked from nothing either. I spoke with a someone who said they would refund me my money. Well not only is there food bad but their word also is no bueno. I never saw a refund. They promised and did not deliver. Be careful eating here.

Food: 1

Anita Ambroziak

Great Love ❤️ Green Detox

Atmosphere: 5

Food: 5

Service: 5

Tiffany Whittington

This location is on my route to work. Everytime I stop here in the morning around 7:15am-7:30am no one is monitoring the drive through. Last time I visited it took almost 20 minutes between waiting to be greeted and then waiting for my smoothie to be made, despite me being the only person there when I arrived. The employee seemed like she was still asleep. Today I visited and I sat in the drive through for about 4 minutes before pulling off because I wasn’t greeted. Perhaps you should put two people on the opening shift if employees cannot open the store and still greet customers.

Food: 4

Service: 1

Stephanie S.

Pro: 1. Clean, bright seating area 2. Yummy food and drinks. We tried the baja chicken wrap, chicken caesar wrap, detox smoothie, and avocolada. 3. Free birthday smoothie (I got an email but didn't have time to redeem on my birthday) Con: 1. We used the mobile order for food but they were out so we had to pick something else. 2. There was only 1 staff so it took awhile since she had to do everything for the drive thru and walk in. 3. Food and drinks are pricey

Sheena Ahmed

Smoothies are obviously good but the lights are never on at night it always looks closed when it’s open. Also be prepared to get ghosted in the drive thru, during working hours.

Atmosphere: 1

Food: 4

Service: 1

Melanie Mancera

Bad customer service. Rude staff second time they make it look that place was close when they still had about an hour left. Tried to tip themselves without me knowing.

Sujan

I went to drive thru ordering from the app in advance , the service was great, and the employees greeted with smile and food was ready with in 10min of mobile order .

Jon L.

Don't plan on getting food here. They don't have any. I am not referring to being out of one thing like legit no food. This location should be shut down.

Tyler Lannom

This location is the worst. Rude staff and extremely slow service. Maybe it’s because they are understaffed but the location hardly ever has any customers so not sure what is going on but they need to do something. They comment on all the bad reviews asking to submit a comment on the website but the contact page is broken.

gabe cant

Employees closed the doors even though it wasn’t closing time. Then they proceeded to let an employee inside and lock the doors again.

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