Wendy's

$ • Fast Food, Burgers

Hours:
8740 S Lafayette Ave, Chicago
(773) 729-1401

About Wendy's

Wendy's is a restaurant with mixed reviews. Some customers enjoy the food, like the wedges and lemonade, but find the service lacking. One customer experienced rude staff and consistently incorrect or cold food. They prefer to go to a different Wendy's despite this location being the closest. Another customer had their order wrong initially but was promptly assisted by a friendly worker at the front. However, concerns were raised about the placement of sauce and ketchup packets on top of the food. Overall, Wendy's offers a variety of menu items, but inconsistent service and food quality may affect the dining experience for some customers. Recent reviews mention slow service, especially with mobile orders, and issues like the absence of certain flavors in the drive-thru. Customers noted that the inside moves quickly and the food was generally fresh and correct. The restaurant has only kiosks for ordering, no cashiers, and the staff sometimes seem irritated due to the high volume of orders. The lobby is small but kept clean, and the place is wheelchair accessible. Some customers mention that the drive-thru can be frustrating if they hope for specific items like Frosties, which may sometimes be unavailable. Overall, while the food can be good, the service and order accuracy can vary, affecting the overall experience.

Customers' Favorites

Wendy's Reviews

1.8
241 ratings
Restaurantji Rating
5
6%
4
3%
3
8%
2
12%
1
71%
Food
2.1
Atmosphere
1.8
Service
1.7

Share your opinion about Wendy's

Restaurantji Rating

The cashier was the most disrespectful person I have ever seen in customer service. She was very rude and disrespectful‼️ I am a franchise owner and political figure. This young lady doesn’t need to be apart of anyone customer service team. And the “manager” would not give us any information and in fact he gave us the wrong store address.
I will be calling and emailing the corporate office.

They served me 4 RAW CHICKEN sandwiches and I’m pissed off that I bit one and I’m already starting to not feel sick

The Wendy's at 87th Lafayette: I hate there are no human cashiers to take the order. The kiosk that accepts cash was broken, and the food was cold. Disappointing! 1st and last time going here. Do better!

Read All Reviews(241)

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Wendy's Menu
Wendy's Menu

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Hours

Monday 6AM - 3AM
Tuesday 6AM - 3AM
Wednesday 6AM - 3AM
Thursday 6AM - 3AM
Friday 6AM - 3AM
Saturday 6AM - 3AM
Sunday 6AM - 3AM
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