“Food was good, but service was not great. I've been to several other Saltgrass Steak Houses and they've always been good. The rattlesnake bites are to die for. Best item on the menu. The wedge salad was great (the balsamic dressing is different and great on this wedge with lots of Bleu cheese). The steak was just warm (butter wouldn't melt). It was cooked medium rare perfectly though, but clearly had been sitting in the kitchen. That brings me to the service. We sat at the table for 15 mins before anyone even acknowledged us. While waiting to see if someone would help us, I watched two people clean tables and booths by wiping the seats with a cloth and then using it on the table. Once a cloth has touched the floor or a seat, it's a rag and should never be used on an eating surface again. Another waitress from the other side of the restaurant came over and got our drink orders. Our actual waitress had walked by about five times and never even looked at us. After the other waitress took our drink orders, our waitress finally came. This appeared to be isolated to our waitress though. The other tables seemed to have good service as multiple tables seated after we placed our drink orders were gone before we even finished eating. The restaurant is nice and the menu is fairly simple, but they definitely need to improve their service.“
Recommended
“Food was good, but service was not great. I've been to several other Saltgrass Steak Houses and they've always been good. The rattlesnake bites are to die for. Best item on the menu. The wedge salad was great (the balsamic dressing is different and great on this wedge with lots of Bleu cheese). The steak was just warm (butter wouldn't melt). It was cooked medium rare perfectly though, but clearly had been sitting in the kitchen. That brings me to the service. We sat at the table for 15 mins before anyone even acknowledged us. While waiting to see if someone would help us, I watched two people clean tables and booths by wiping the seats with a cloth and then using it on the table. Once a cloth has touched the floor or a seat, it's a rag and should never be used on an eating surface again. Another waitress from the other side of the restaurant came over and got our drink orders. Our actual waitress had walked by about five times and never even looked at us. After the other waitress took our drink orders, our waitress finally came. This appeared to be isolated to our waitress though. The other tables seemed to have good service as multiple tables seated after we placed our drink orders were gone before we even finished eating. The restaurant is nice and the menu is fairly simple, but they definitely need to improve their service.“