Dunkin'

782 W Oakton St, Des Plaines
(847) 290-0752

Recent Reviews

Sierra S.

This location is incredibly welcoming and friendly, atmosphere is beautiful and everything is so clean and done efficiently. Best Dunkin I've been to, instant favorite! ❤️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts, Bagels, Everything Bagel, Hazelnut Iced Coffee

argen K

they don't sell lattes

Yasmin Heredia

Excellent food

Atmosphere: 5

Food: 5

Service: 3

Sean McLernon

Get our orders wrong all the time. Overcharged us several times. The place is dirty and unkempt. I love DD, but will steer clear of this one.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Donuts, Egg and Cheese

Johnny Tuxedo

False hours. Not Open. Just a broken phone

Jonathan Maldonado

I get coffee and they literally put coffee grounds in my coffee. Unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Diego Quintana

Really disappointing experience at this place, service was terrible and the staff was rude and they always mess up the order even after i repeated it twice. not

Atmosphere: 1

Food: 1

Service: 1

Partizan

Extremely slow personal . Don’t know English at all. Do not understand nothing, even simple things. Most of the time don’t have eggs.

Atmosphere: 2

Food: 4

Service: 1

Artemy Zakharov

Bad rating! Lazy people work. They do not care. No wipes - they won't add them to the dispenser. They will tear it away from their dispenser and drag it across the counter. Like a neighbor in the toilet, from the next stall he will share paper with you if you have run out. This is good. That at least they gave them to me.The guy behind the counter won't even think if you take 2 breakfasts that you can put them in two bags. He doesn’t see that I have not 3 hands, but 2, and he won’t offer himself a cardboard for two glasses of coffee.It's a shame that such work discredits a wonderful brand.Boston cream. They don't know what it is. They give me what is in the photo. There are no other options.I didn't go to the restroom. I think I had enough bad experiences.

Atmosphere: 2

Food: 4

Service: 1

JD OTR OPS MGR

Stopped in today and ordered a small hot coffee and a chocolate long john donut. I also had an issue with my previous order. Talked to the lady in drive-thru and was told that the buy a med/LG or XL drink and purchase a donut for $1 was only from 2-6pm. Nowhere on the promo material can you see that information. I was told at the window that they had no long johns and was offered a different donut, the coffee was barely lukewarm. I was told that it came out of the machine. She took it back and maybe heated it in a microwave for 15 seconds. Needless to say this was not their best.

Stan Yantchev

This people should not be allowed to work there I tried to order a drink , and they said we don’t have ice

Service: 1

Armin

Great location! Ricky is the man, always provides the best customer service and has the best conversation. Would recommend!!!

Atmosphere: 5

Food: 5

Service: 5

Bret Rosier

The worst location I have ever been to. Waited 10 mins for the only employee to come out of the bathroom then had no coffee made could give no receipt or refund. Had no help and no manager but argued with all 3 guessed that were

Atmosphere: 1

Food: 1

Service: 1

Zoe Levonyak

I miss the staff from a year or 2 ago. They didn’t have bad attitudes lol! Every time I walk into this place aside from one employee, everyone is frowning and looking miserable. They take 5 minutes+ to greet/help you/take your order. They all look at me and look away a few times before they ask me what my order is.. it’s SO WEIRD! Am i supposed to barge in demanding my coffee?? I’m not impolite so I don’t interrupt them but do I really have to wait 5 minutes for you to hand me my WALK IN order that you left next to the drive thru instead of the mobile order shelf? No, I don’t have to wait because I will never return to this Dunkin even though it is .3 miles from me.

Atmosphere: 1

Food: 2

Service: 1

Brice Ryynanen

Could use a few more employees. Felt bad for the one lady working who had a hard time speaking English trying to accommodate the drive through, inside orders, and ice cream orders. Ordered an extremely old/stale coffee cake muffin, should be called “the tooth chipper”!

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