Potbelly

1506 Market St, Des Plaines
(847) 297-5454

Recent Reviews

Custo Ramirez

Bad customer

Service: 1

shaena

The solution to a delivery driver going to the wrong address and cancelling my order isn’t to say “I don’t know what you want me to do about it.” Here’s a suggestion: remake my order?? Worst customer service ever.

Service: 1

Lesha Ares

Food doesn’t taste good at all. The soup and mac/cheese smell terrible. The sandwiches don’t taste the same. This location isn’t good.

Atmosphere: 1

Food: 1

Service: 1

David S

Ordered $40 of food and they tell me they Dont accept $100s. Also they didnt package my food, the cashier just handed me a bag for my sandwiches. When I asked about them takong $100s, they told me its because they hadnt made enough sales that day.I dont do business with places that dont accept cash. If it wasnt for my son being there I would have walked out without the food. Last time to potbellies for me

Food: 3

Service: 1

Rosalyn Solano (Muñeca)

Yummy food and a till saving dome for

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mediterranean, Potato Salad, Avocado

Christopher Cardenas

Close by, fresh and delicious; friendly service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Blta, Avocado

Michael Meyer

i’ve seen potbellies all over the place, but I had never been to one until just now. I was not disappointed, it’s a nice little sandwich place but it’s got salads and other options too. I would definitely return, the decor was nice like an old New York deli, and even had outdoor seating, although it was too cold and rainy when we went. Easy parking.

Recommended dishes: Pizza Sandwich

Rana Sadek

ActiveMenus was very easy to use and had great

Atmosphere: 5

Food: 5

Service: 5

Vickie N.

Food is good Salads are great!Staff could be friendlier And speak clearly But they are efficient at preparing the food!

riye Lou

Love here Thanks for

Service: 5

Mark Jacobs

Food was the same as 5 years ago, the price was stupid expensive. Last time I eat at potbelly

Tom Madigan

I ordered online for pick up. I got there and my order was not recieved. I looked at the app and it showed my order was canceled.

Atmosphere: 3

Food: 4

Service: 3

Michelle B

Edgar was friendly! So was the girl at the cashwrap!

Atmosphere: 5

Food: 5

Service: 5

Ml Gn

I come here for lunch once a week and the sandwiches are good every time. All the negative reviews I’ve seen always has something to do with a third party (Uber eats, Door dash, etc).Skip all that ordering ahead, extra fees, and wrong orders and just show up to the storefront and you’ll get taken care of ??‍♀️it’s too many of you uptight and entitled a** people, so go to a fine dining establishment instead if you’re going to be so demanding. The staff are friendly, fast, and efficient.

Jennifer K.

This is the WORST Potbelly I've been to. I love Potbelly and was excited there was one on my route yesterday before I got to my destination. Never been to this one before and never had an issue at any Potbelly really ... never day never !!I've noticed that at all locations , all the employees have a hat on or their hair pulled back tight . Well the first thing I see is this young man w his hair all crazy curly bushy hair just everywhere !!! All 3 employees were very unkept . I got to the station to order my sand which and there was a bag of bread sitting there with MOLD on it. Now I should have left and run but I didn't I told her about the mold and she told , which I assumed was the manager , he said to just put it in the back. No apology or embarrassment I may add but the girl was apologetic. She threw 4 bags of bread in the back total!!! There were 3 of us total . As we paid I told the guy I have rewards twice ! He rang us up and I said... I HAVE REWARDS , he told me "oh sorry I could only do it while I rang you out" the manager turned around and said I'll do it . He did add it to my account , so guessing the guy was new ?! I threw away half of my sub too, never ever have I done that either !!! Between the hair , the unkept employees, the mold , rewards, and the not so good sub... I gotta go to a Potbelly today to right their wrong !!

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