Starbucks Coffee Company

Name: Starbucks Coffee Company
Address: 1427 Lee St, Des Plaines, Illinois, 60018, US
Telephone: (847) 298-5270
Price range: $
Rating: 2.5

$ • Coffee Shops

Hours:
1427 Lee St, Des Plaines
(847) 298-5270

Menu Order Online

About Starbucks

Starbucks Coffee Company offers a generally positive experience, with friendly and welcoming staff who often go above and beyond to serve customers. Many reviews highlight the excellent customer service, mentioning baristas like Hugo, Mario, and Jose, who are known for their kindness, helpfulness, and ability to create a welcoming atmosphere. Customers appreciate their efforts, especially when resolving issues with orders or making personalized drinks, and some regulars feel like part of the Starbucks family. The drinks are consistently praised for being great, including popular items like the secret menu drinks and meals such as the "Caramel" iced beverage.

However, the location faces challenges due to being understaffed and experiencing equipment problems. Customers have noted issues like long waits, lack of napkins, flickering lights, and broken registers, which sometimes impact the overall experience. The store's physical condition seems to have deteriorated recently, leading to a rougher environment where staff appear overwhelmed and stressed, and the warm, inviting atmosphere has diminished. Some customers have observed that staff members are under significant pressure, and there are calls for the store to receive better support and maintenance from corporate. Despite these issues, the staff's dedication and friendly attitude remain a bright spot, making this Starbucks a place that many customers enjoy returning to for good drinks and friendly service.