I ordered a cake from this location and am horrified by what I received. I ordered a unicorn cake with a week's notice, but what I received looked absolutely nothing like what I ordered. Additionally, instead of a 9 inch cake they made a smaller cake and then just covered it with so much frosting that the cake was about half frosting. DO NOT ORDER ANYTHING FROM THIS LOCATION.
Atmosphere: 1
Food: 1
Service: 1
Tevin Willis
I usually don’t leave reviews but this time I felt like I had too. I ordered a custom ice cream cake on the website and made sure I ordered it 2 days in advance because that’s how long it said on the website it takes to make it. It even said it would be ready at a certain time but when I got there they said they never made it. They had it ready the next day but when I finally cut into it and had a piece it was mostly ice cream and just a thin piece of cake which I didn’t really like. It wasn’t half ice cream and half cake like I wanted. So my advice is don’t order a cake from here. My experience wasn’t very good. It’s not worth
Atmosphere: 5
Food: 2
Service: 2
poetbrained
Why wouldn't you give me one of the dipped cones? :( I do like the waffle
Atmosphere: 4
Food: 4
Service: 5
Sherron M
Starting to think it’s a Baskin-Robbins policy to close their lobbies hours before posted closing times.This is my 3rd attempt at another location trying to get a late night treat for my partner.Only to have workers inside the place on their phones pacing around after locking their doors.
sukaena
they ain’t got nothing here burnt my hash browns too
Raven Campbell
Literally the only Location that told me a drink is discontinued. Whoever is in charge of this restaurant needs to check in because I find it very weird that this is the only location that has a drink that is discontinued but sells right up the block. Staff always has an attitude when they have to make anything else but coffee….hence my drink being discontinued lol
nami
they ain’t got nothing here burnt my hash browns too
Rodolfo Aguinaldo
Whoever is in charge needs to check this store, I asked for a milkshake and they straight up just say we don't have. no explainations, no alternate suggestions, they just didn't want to take the time to make the milkshake.the ice cream is there, the blender is there, the fridge with what I assume has the milk is there(and they are right beside a grocery[valli] store too, just in case) , and clearly power is not out. last time I went there they made it and I could see some of the staff shaking their head like "no no" perhaps they didn't want people to expect their milkshakes to be available and the guy messed up by actually accepting the order. Something is wrong here.
Mariam A
terrible customer service. worker yelled at us for not reading fine print on coupon and did not honor the coupon even though it wasn’t expired
Bacon Soda
Absolutely nasty. The server didn’t wear gloves while handling my food and their uniform was not clean by any standard. Some unknown substance was splattered on the walls and there seemed to be no attempt to clean it up. Not to mention, there were dead fly parts on the spoon they gave me. I can’t bring myself to eat any of the food I purchased there.
Whoever is in charge needs to check this store, I asked for a milkshake and they straight up just say we don't have. no explainations, no alternate suggestions, they just didn't want to take the time to make the milkshake.the ice cream is there, the blender is there, the fridge with what I assume has the milk is there(and they are right beside a grocery[valli] store too, just in case) , and clearly power is not out. last time I went there they made it and I could see some of the staff shaking their head like "no no" perhaps they didn't want people to expect their milkshakes to be available and the guy messed up by actually accepting the order. Something is wrong here.
zulqarnain mahmood
Behavior is unexpected....they don't know how talk to the customer staff is in trained
Natalie Bennison
Staff is very friendly
Natalie Atkinson
Staff is very friendly
James Rasmussen
The person working there was nice and I received my ice cream quickly.
I ordered a cake from this location and am horrified by what I received. I ordered a unicorn cake with a week's notice, but what I received looked absolutely nothing like what I ordered. Additionally, instead of a 9 inch cake they made a smaller cake and then just covered it with so much frosting that the cake was about half frosting. DO NOT ORDER ANYTHING FROM THIS LOCATION.
Atmosphere: 1
Food: 1
Service: 1
I usually don’t leave reviews but this time I felt like I had too. I ordered a custom ice cream cake on the website and made sure I ordered it 2 days in advance because that’s how long it said on the website it takes to make it. It even said it would be ready at a certain time but when I got there they said they never made it. They had it ready the next day but when I finally cut into it and had a piece it was mostly ice cream and just a thin piece of cake which I didn’t really like. It wasn’t half ice cream and half cake like I wanted. So my advice is don’t order a cake from here. My experience wasn’t very good. It’s not worth
Atmosphere: 5
Food: 2
Service: 2
Why wouldn't you give me one of the dipped cones? :( I do like the waffle
Atmosphere: 4
Food: 4
Service: 5
Starting to think it’s a Baskin-Robbins policy to close their lobbies hours before posted closing times.This is my 3rd attempt at another location trying to get a late night treat for my partner.Only to have workers inside the place on their phones pacing around after locking their doors.
they ain’t got nothing here burnt my hash browns too
Literally the only Location that told me a drink is discontinued. Whoever is in charge of this restaurant needs to check in because I find it very weird that this is the only location that has a drink that is discontinued but sells right up the block. Staff always has an attitude when they have to make anything else but coffee….hence my drink being discontinued lol
they ain’t got nothing here burnt my hash browns too
Whoever is in charge needs to check this store, I asked for a milkshake and they straight up just say we don't have. no explainations, no alternate suggestions, they just didn't want to take the time to make the milkshake.the ice cream is there, the blender is there, the fridge with what I assume has the milk is there(and they are right beside a grocery[valli] store too, just in case) , and clearly power is not out. last time I went there they made it and I could see some of the staff shaking their head like "no no" perhaps they didn't want people to expect their milkshakes to be available and the guy messed up by actually accepting the order. Something is wrong here.
terrible customer service. worker yelled at us for not reading fine print on coupon and did not honor the coupon even though it wasn’t expired
Absolutely nasty. The server didn’t wear gloves while handling my food and their uniform was not clean by any standard. Some unknown substance was splattered on the walls and there seemed to be no attempt to clean it up. Not to mention, there were dead fly parts on the spoon they gave me. I can’t bring myself to eat any of the food I purchased there.
Restaurantji Recommends
Whoever is in charge needs to check this store, I asked for a milkshake and they straight up just say we don't have. no explainations, no alternate suggestions, they just didn't want to take the time to make the milkshake.the ice cream is there, the blender is there, the fridge with what I assume has the milk is there(and they are right beside a grocery[valli] store too, just in case) , and clearly power is not out. last time I went there they made it and I could see some of the staff shaking their head like "no no" perhaps they didn't want people to expect their milkshakes to be available and the guy messed up by actually accepting the order. Something is wrong here.
Behavior is unexpected....they don't know how talk to the customer staff is in trained
Staff is very friendly
Staff is very friendly
The person working there was nice and I received my ice cream quickly.
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