It took 30 minutes to get our food. The workers were all just flirting and trying to make garbage into the basket. The food was burnt and wasn't even cut.
Atmosphere: 1
Food: 1
Service: 1
Sherry Metzler
Arrived at the Fairview Heights, IL location at 10:42 am and it was closed. Employess standing around talking but no one to purchase a drink and no pretzels in sight. Poor management and customer service! Hours online indicate open at 10am.
Atmosphere: 1
Food: 5
Service: 1
Pink Cat
I visited this location on 12/31/23. Staff seemed disinterested and didn't acknowledge me while I was standing at the counter waiting to place my order. When I finally received my order the pretzel was not baked fully and was RAW on the inside! Absolutely disgusting. I would definitely stay away from this location.
Atmosphere: 1
Food: 1
Service: 1
LaDonna Horne
Terrible experience at the St. Clair Square location. The staff were laughing talking and playing the entire time instead of tending to the long line of customers. There was long wait until we got our order. One of the workers was talking/ texting on the cellphone while rolling out dough. They need a new staff asap. There was way too much cinnnimon sugar on our pretzels.
Atmosphere: 1
Food: 1
Service: 1
uncomfortablespaghetti
This location is incredibly bad about over hiring when there's no way they need that many people because they shouldn't even fit them in that little space. However, it's always very, very good. I'm not sure if that's because I always just get plain preztles or what. Also, don't expect a short line. There's a long line because everybody loves it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Original Pretzel, Original, Original Pretzel Nuggets Bucket, Cinnamon Sugar Pretzel Nuggets
Amy Bigham
Hardly any pretzels ready and ups were barely full. Not worth the
Atmosphere: 1
Food: 4
Service: 1
Mitzer Strick
We love this location and wonderful workers are awesome! Plus we got a bucket hot and fresh and Best frozen lemon ade!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket
Nick Powers
We came across this site 4 times while shopping at the mall. Everytime, they were out of pretzels and it would be 20 minutes before they had more. The kiosk was also empty of pretzels.
Atmosphere: 1
Food: 1
Service: 1
Brian Kent
The food is always good,but they are constantly out. Everytime I go there are 8 people behind the counter,but 3-4 are just standing around. When I went they only had nuggets. How can you not have your main product?
Atmosphere: 3
Food: 5
Service: 3
shawn JTB
Brushawn Did a great job he so good he need to make 27 a hour and should be a
Ordered online and it was ready. No one acknowledged me. Had to wait 15 min to get my order even though it was right there. Sorry but this location’s customer service is not recommended, it was
Atmosphere: 1
Food: 4
Service: 1
Jeff Vaughn
Got up to order the menu screen on the wall was black. I had no idea what they sold since I hadn’t been here a long time. Only 2 sugar nuggets in the warmer. I ordered a pretzel with no salt and the young man looked at me like I was speaking a foreign language. He finally turned around and asked someone else how long it would be. Try enjoying your job!
A M.
Four stars was for the food, great as always...the service however, was lacking in enthusiasm as well as hospitality. Can you believe the register screen asks for a tip before you even get your total? -not cool, auntie Anne's, not cool at all...
Jaleesa Washington
Customer Service is horrible!!!! The manager the short black women with the light brown color hair rude. They way she talked to her employee just for them asking a question was uncalled for. I had to tell the little girl sorry I even asked.
Emma Wreath
went to the kiosk instead of the one in the food court and the teenager working the booth alone swiped the card reader away from me when it was time to pay so i had to hand her my card? and she also selected the tip amount for me opposed to letting me choose which isn’t how I recall it working. I wasn’t even gonna tip her cuz she didn’t even do anything but hand me my stuff across the counter and play on her phone. need better employees.
It took 30 minutes to get our food. The workers were all just flirting and trying to make garbage into the basket. The food was burnt and wasn't even cut.
Atmosphere: 1
Food: 1
Service: 1
Arrived at the Fairview Heights, IL location at 10:42 am and it was closed. Employess standing around talking but no one to purchase a drink and no pretzels in sight. Poor management and customer service! Hours online indicate open at 10am.
Atmosphere: 1
Food: 5
Service: 1
I visited this location on 12/31/23. Staff seemed disinterested and didn't acknowledge me while I was standing at the counter waiting to place my order. When I finally received my order the pretzel was not baked fully and was RAW on the inside! Absolutely disgusting. I would definitely stay away from this location.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience at the St. Clair Square location. The staff were laughing talking and playing the entire time instead of tending to the long line of customers. There was long wait until we got our order. One of the workers was talking/ texting on the cellphone while rolling out dough. They need a new staff asap. There was way too much cinnnimon sugar on our pretzels.
Atmosphere: 1
Food: 1
Service: 1
This location is incredibly bad about over hiring when there's no way they need that many people because they shouldn't even fit them in that little space. However, it's always very, very good. I'm not sure if that's because I always just get plain preztles or what. Also, don't expect a short line. There's a long line because everybody loves it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Original Pretzel, Original, Original Pretzel Nuggets Bucket, Cinnamon Sugar Pretzel Nuggets
Hardly any pretzels ready and ups were barely full. Not worth the
Atmosphere: 1
Food: 4
Service: 1
We love this location and wonderful workers are awesome! Plus we got a bucket hot and fresh and Best frozen lemon ade!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Pretzel Nuggets Bucket
We came across this site 4 times while shopping at the mall. Everytime, they were out of pretzels and it would be 20 minutes before they had more. The kiosk was also empty of pretzels.
Atmosphere: 1
Food: 1
Service: 1
The food is always good,but they are constantly out. Everytime I go there are 8 people behind the counter,but 3-4 are just standing around. When I went they only had nuggets. How can you not have your main product?
Atmosphere: 3
Food: 5
Service: 3
Brushawn Did a great job he so good he need to make 27 a hour and should be a
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered online and it was ready. No one acknowledged me. Had to wait 15 min to get my order even though it was right there. Sorry but this location’s customer service is not recommended, it was
Atmosphere: 1
Food: 4
Service: 1
Got up to order the menu screen on the wall was black. I had no idea what they sold since I hadn’t been here a long time. Only 2 sugar nuggets in the warmer. I ordered a pretzel with no salt and the young man looked at me like I was speaking a foreign language. He finally turned around and asked someone else how long it would be. Try enjoying your job!
Four stars was for the food, great as always...the service however, was lacking in enthusiasm as well as hospitality. Can you believe the register screen asks for a tip before you even get your total? -not cool, auntie Anne's, not cool at all...
Customer Service is horrible!!!! The manager the short black women with the light brown color hair rude. They way she talked to her employee just for them asking a question was uncalled for. I had to tell the little girl sorry I even asked.
went to the kiosk instead of the one in the food court and the teenager working the booth alone swiped the card reader away from me when it was time to pay so i had to hand her my card? and she also selected the tip amount for me opposed to letting me choose which isn’t how I recall it working. I wasn’t even gonna tip her cuz she didn’t even do anything but hand me my stuff across the counter and play on her phone. need better employees.