Chick-fil-A

Name: Chick-fil-A
Address: 20091 LaGrange Rd, Frankfort, Illinois, 60423, US
Telephone: (779) 216-8550
Price range: $
Rating: 3.4

$ • Fast Food

Hours:
20091 LaGrange Rd, Frankfort
(779) 216-8550

About Chick-fil-A

Chick-fil-A is a popular restaurant that has been open for nearly a year and is known for its friendly staff and clean environment. Customers often praise the staff, especially employees like Rhett at the drive-thru, who quickly recognize regular customers and provide excellent service. The atmosphere is generally pleasant, with a clean restaurant and friendly employees, making dining-in a comfortable experience.

Many customers order through the mobile app, and while the food is usually hot and ready when received, some have experienced longer wait times, especially during peak hours or for drive-thru orders. For example, drive-thru orders are sometimes served before mobile app orders, even when placed later, and drinks can take over five minutes to be delivered. Despite these issues, efforts seem to be underway to improve efficiency, as some reviews note smoother operations over time.

Food quality remains good, with favorites like chicken nuggets, waffle fries, and milkshakes receiving positive comments. Customers appreciate the effort of the staff, who often apologize for delays and go out of their way to provide good customer service, even when technical issues occur. Overall, Chick-fil-A offers a pleasant dining experience with tasty food and attentive service, though some wait-time improvements are still needed.