My boyfriend and I arrived at Atlas Chicken Shack in Geneva this past Saturday (Nov 15) at 8:15 PM. We looked up the closing time of 8:30 PM. To our surprise, one employee was working alone. When they came to the window, we noticed a backpack on as if he was ready to leave. Now we can understand wanting to get out of your shift on a Saturday night, but both of us having experience in the service industry know you still have to provide good service till closing time.
I ordered a cheeseburger with no sauce and a Sprite, and my boyfriend ordered a chicken sandwich with an Arnold Palmer. We originally wanted mac and cheese, but it wasn’t available, so we chose the fried rice balls instead. We can understand some items that have a certain amount of prep or limited amounts and may not be available, so we worked with the options.
We waited for our food, which was fine. We were happy and appreciative that the food was being prepared fresh which is a testament to Atlas Chicken.
My boyfriend’s chicken sandwich and fried rice balls were good and you could tell had been freshly fried.
The issue was with the other half of the order. When he handed us the order, my Sprite was missing. He told me I didn’t order one… even though I clearly did. He charged us for the sprite and that was resolved no problem.
The bigger problem came when I checked my food. I opened my “cheeseburger” and the meat was undercooked, still visibly red and there was no cheese. We immediately tried to get the employee’s attention through the window, but he had already shut the lights off and was preparing to walk out.
When my boyfriend explained the issue, the employee insisted that I didn’t order a cheeseburger, even though it’s the standard item listed on the menu. At no time was there a confirmation of the order from the employee. Therefore to assume, the order came across as unprofessional and lacking accountability. He then told us he had turned off the stove at 8:00 PM, a full 30 minutes before closing, which explains why the burger was undercooked, he admitted it took longer for him to heat everything back up. We can appreciate the honesty but if that’s the case then please verify that the burger is cooked through before giving it to your customer. We were willing to be patient for a properly cooked meal.
He asked if we wanted the burger remade or a refund. Since it was clear he was rushing to leave and had already been careless, we chose the refund.
Hence this part of the experience was very disappointing. If the restaurant closes at 8:30 PM, employees should still be taking accurate orders and preparing food properly until that time. This lack of professionalism and accountability is unacceptable.
Food: 1
Service: 1
Sam Martin
We are long time Geneva residents and have grabbed lunch from the Shack 4 or 5 times. Sandwiches are ALWAYS on point and we have been loving the truly unique flavors of all the different chicken bowls they offer. Everything else is pretty basic and obviously fried so it can get a little heavy but combined with the wide variety of dipping sauces its hard not to keep eating. As far as the service goes it is what it is, you are ordering at a window and there is no white table cloths SO if thats your thing pick one of the other 20+ options within walking distance. The Atmosphere is totally unique for Geneva and oozes of the old school food shacks, huts and stands that use to be the goodie go-to in the fox river valley before all the chains moved in. We suggest try it on a week day : )
Atmosphere: 4
Food: 5
Service: 3
Anne Marie W
delicious and cheap spot for food!! would definitely recommend stopping here if you want a cheaper option in downtown geneva. i got a grilled chicken sandwich with house made coleslaw and a strawberry lemonade, and my friend got the 4-ish chicken tenders (it was exactly 4 chicken tenders!), fries, and a strawberry lemonade as well. it was only about $30 for both our meals and it was well worth it! the lemonade was AMAZING, so even if you dont want the food, atleast give the drinks a try! the seating was very cool too, i love the way you can just sit in the alleyway!
Atmosphere: 5
Food: 5
Service: 5
Jacqueline B
A hole in the wall (literally). I've wanted to try this place for a while and finally got to try it! I love chicken tenders and these tenders were fresh, hot and had a good coating. The fries also were good, nothing to rave home about but were good! My fiance got the chicken sandwich and it looked delicious, definitely would want to come back to try the sandwich. Prices aren't too bad for what you get. The seating area is cute- some tables and picnic benches in the alley.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Tenders
N Baldwin
I don’t understand the positive reviews for this place!! The bar area in the back looked like a good time but the food is atrocious! It took them 20 minutes to make us a cheeseburger to go and it was RAW AND COLD! Guessing a frozen patty… no seasoning on it. We also ordered a side of Mac n cheese that was tasteless and runny. Even the ranch was runny like water with zero taste. Just a sad experience and we will never be back.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Atlas Chicken Sandwich
John M
My second favorite place for chicken strips.
Atmosphere: 4
Food: 5
Service: 5
Alan J Prince (Imaginary Music)
Went here today for the first time... Wish the service was as good as the food... Awesome food... 5 Stars Service SUCKS... 0 Stars
Atmosphere: 4
Food: 5
Service: 1
Ashley Valinskas
Every time I have a friend from out of state, I take them to atlas chicken shack! This literal hole in the wall has been one of my favorite places for years. The food is very fresh, and it’s a perfect place when the weather is nice. Take out does not take too long, I like to order ahead if it’s rainy or cold. There is no indoor seating, but the name says “shack” and that’s exactly what you get; they have picnic table seating right outside the order window or you can find another place downtown to enjoy. I always get a bowl with a different slaw and one of their signature sauces.
Atmosphere: 5
Food: 5
Service: 5
Denise Berry
Good food and generous portions at reasonable prices
This hidden gem is amazing! The food is fresh and served hot, with top-notch ingredients that provide a wonderful homemade feel. Be sure to approach the window to place your order, then enjoy your meal outside at the picnic tables. Give it a try!
We got chicken tenders (excellent) Ranch sauce (excellent) Wings (excellent but naked) Bbq sauce (excellent) Mac n cheese (pasta shells were good but the cheese was too liquidy) It's a nice nook to dine outside in the comfort of shade.
SO disappointed. Ordered carryout. 3 sandwiches. I only got two of them. They did call and tell me they forgot one so I had to go back. Stopped by 2 trains. How hard can it be to count them before giving to customer. Won't return again
Micah Westbrook
This place was absolutely amazing. The service was amazing. They were quick. Played Amazing music. The food is so good. Prices were on point.
My boyfriend and I arrived at Atlas Chicken Shack in Geneva this past Saturday (Nov 15) at 8:15 PM. We looked up the closing time of 8:30 PM. To our surprise, one employee was working alone. When they came to the window, we noticed a backpack on as if he was ready to leave. Now we can understand wanting to get out of your shift on a Saturday night, but both of us having experience in the service industry know you still have to provide good service till closing time.
I ordered a cheeseburger with no sauce and a Sprite, and my boyfriend ordered a chicken sandwich with an Arnold Palmer. We originally wanted mac and cheese, but it wasn’t available, so we chose the fried rice balls instead. We can understand some items that have a certain amount of prep or limited amounts and may not be available, so we worked with the options.
We waited for our food, which was fine. We were happy and appreciative that the food was being prepared fresh which is a testament to Atlas Chicken.
My boyfriend’s chicken sandwich and fried rice balls were good and you could tell had been freshly fried.
The issue was with the other half of the order. When he handed us the order, my Sprite was missing. He told me I didn’t order one… even though I clearly did. He charged us for the sprite and that was resolved no problem.
The bigger problem came when I checked my food. I opened my “cheeseburger” and the meat was undercooked, still visibly red and there was no cheese. We immediately tried to get the employee’s attention through the window, but he had already shut the lights off and was preparing to walk out.
When my boyfriend explained the issue, the employee insisted that I didn’t order a cheeseburger, even though it’s the standard item listed on the menu. At no time was there a confirmation of the order from the employee. Therefore to assume, the order came across as unprofessional and lacking accountability. He then told us he had turned off the stove at 8:00 PM, a full 30 minutes before closing, which explains why the burger was undercooked, he admitted it took longer for him to heat everything back up. We can appreciate the honesty but if that’s the case then please verify that the burger is cooked through before giving it to your customer. We were willing to be patient for a properly cooked meal.
He asked if we wanted the burger remade or a refund. Since it was clear he was rushing to leave and had already been careless, we chose the refund.
Hence this part of the experience was very disappointing. If the restaurant closes at 8:30 PM, employees should still be taking accurate orders and preparing food properly until that time. This lack of professionalism and accountability is unacceptable.
Food: 1
Service: 1
We are long time Geneva residents and have grabbed lunch from the Shack 4 or 5 times. Sandwiches are ALWAYS on point and we have been loving the truly unique flavors of all the different chicken bowls they offer. Everything else is pretty basic and obviously fried so it can get a little heavy but combined with the wide variety of dipping sauces its hard not to keep eating. As far as the service goes it is what it is, you are ordering at a window and there is no white table cloths SO if thats your thing pick one of the other 20+ options within walking distance. The Atmosphere is totally unique for Geneva and oozes of the old school food shacks, huts and stands that use to be the goodie go-to in the fox river valley before all the chains moved in.
We suggest try it on a week day : )
Atmosphere: 4
Food: 5
Service: 3
delicious and cheap spot for food!! would definitely recommend stopping here if you want a cheaper option in downtown geneva. i got a grilled chicken sandwich with house made coleslaw and a strawberry lemonade, and my friend got the 4-ish chicken tenders (it was exactly 4 chicken tenders!), fries, and a strawberry lemonade as well. it was only about $30 for both our meals and it was well worth it! the lemonade was AMAZING, so even if you dont want the food, atleast give the drinks a try! the seating was very cool too, i love the way you can just sit in the alleyway!
Atmosphere: 5
Food: 5
Service: 5
A hole in the wall (literally). I've wanted to try this place for a while and finally got to try it! I love chicken tenders and these tenders were fresh, hot and had a good coating. The fries also were good, nothing to rave home about but were good! My fiance got the chicken sandwich and it looked delicious, definitely would want to come back to try the sandwich. Prices aren't too bad for what you get. The seating area is cute- some tables and picnic benches in the alley.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Tenders
I don’t understand the positive reviews for this place!! The bar area in the back looked like a good time but the food is atrocious! It took them 20 minutes to make us a cheeseburger to go and it was RAW AND COLD! Guessing a frozen patty… no seasoning on it. We also ordered a side of Mac n cheese that was tasteless and runny. Even the ranch was runny like water with zero taste. Just a sad experience and we will never be back.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Atlas Chicken Sandwich
My second favorite place for chicken strips.
Atmosphere: 4
Food: 5
Service: 5
Went here today for the first time...
Wish the service was as good as the food...
Awesome food... 5 Stars
Service SUCKS... 0 Stars
Atmosphere: 4
Food: 5
Service: 1
Every time I have a friend from out of state, I take them to atlas chicken shack! This literal hole in the wall has been one of my favorite places for years. The food is very fresh, and it’s a perfect place when the weather is nice. Take out does not take too long, I like to order ahead if it’s rainy or cold. There is no indoor seating, but the name says “shack” and that’s exactly what you get; they have picnic table seating right outside the order window or you can find another place downtown to enjoy. I always get a bowl with a different slaw and one of their signature sauces.
Atmosphere: 5
Food: 5
Service: 5
Good food and generous portions at reasonable prices
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Atlas Chicken Sandwich, Chicken Fingers
This hidden gem is amazing! The food is fresh and served hot, with top-notch ingredients that provide a wonderful homemade feel. Be sure to approach the window to place your order, then enjoy your meal outside at the picnic tables. Give it a try!
Restaurantji Recommends
Their bowls are amazing! Such a great lunch spot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Mustard
Food is so good. I could eat there every day. Chicken strips are excellent, rice balls, everything i have tried has been good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Fried Rice Ball, Buttermilk Ranch, Creamy Chipotle
We got
chicken tenders (excellent)
Ranch sauce (excellent)
Wings (excellent but naked)
Bbq sauce (excellent)
Mac n cheese (pasta shells were good but the cheese was too liquidy)
It's a nice nook to dine outside in the comfort of shade.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Fingers, Wings, BBQ, Chicken Wings, Buttermilk Ranch
SO disappointed. Ordered carryout. 3 sandwiches. I only got two of them. They did call and tell me they forgot one so I had to go back. Stopped by 2 trains. How hard can it be to count them before giving to customer. Won't return again
This place was absolutely amazing. The service was amazing. They were quick. Played Amazing music. The food is so good. Prices were on point.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Loading...