Chick-fil-A

6550 Grand Ave, Gurnee
(847) 782-9294

Recent Reviews

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Hope

ordered one meal, and two sandwiches. given no sauces for the nuggets and then listened to someone referred to as “Gigi” having an attitude where the two young men handing out food told her to relax. food quality lacking, and rude servers will make me seek food services from a different location. this isn’t the first time i’ve had problems with either staff or food items being wrong/missing all together.

Atmosphere: 1

Food: 1

Service: 2

Karen VZS

I was about to rate this with 1 or 2 stars, because I used to come here and order the mocha cream cold brew with shake base through the drive thru and the people there never understood me. This happened me 4 times. I complained and asked for a manager whenever I was on the window and a rude girl answered me that she was the manager and that they have never put shake base in the cold brew, she didn’t even know what was it! The next time, I even call at the store and asked for a manager and he understood me but when I came, they gave me the same thing that I didn’t want. But this time VERONICA in the dine-in saved my visit and made my day better because she understood that I wanted to change it with the SHAKE BASE. She said she saw it on tik tok and im glad she saw that😅. This is why I’m giving my 5 stars today. This location should have more people like her who is aware about the things that the restaurant has!

Atmosphere: 5

Food: 5

Service: 5

Lieland

Ron has honestly made my whole year. His hospitality truly made me feel cared for. He brought out our food and we were missing a vanilla shake. He saw to it that we got one of true quality by making it himself. Ron needs a raise and a promotion as he truly elevated my dining experience to an unforgettable level. Thank you Ron, you are amazing!

Atmosphere: 5

Food: 4

Service: 5

Emily G

Love everything chicken here, their salads, and iced coffee too! The chocolate chip cookies are really tasty too!

Atmosphere: 5

Food: 5

Service: 5

Alexandra Potter

Awful service. They forget food and don’t correct it. Will not be back.

Crystal Alexandra

They forgot my coworkers food and their only solution was I could get a credit. Ok, but my coworker wanted her food. And the manager doesn’t call you back.

Crystal

They forgot my coworker’s food, but when I contacted them to complain, all they did was give me a credit for next time however, my coworker didn’t get to have lunch today.

Atmosphere: 1

Food: 1

Service: 1

pokemonster 1

I travel frequently and this is by far the worst Chic Fila I’ve ever been too. Very rude girl at the window. Card only in drive thru. Not a single happy face there. Chic fila prides itself on happy faces and superb customer service. This store needs to retrain and do better.

Atmosphere: 1

Food: 5

Service: 1

Kathy Lange

Fast & friendly service. Food always good

Atmosphere: 4

Food: 5

Service: 5

Trevor Johnston

Easily the WORST chick fil a I have EVER been to. I ordered an 8ct nugget meal with dr pepper, a 5count nugget, and got a cookie for free from the app. The dr pepper was half empty, the chicken nuggets tasted like cherries. The fries were either burnt or undercooked. I did not get ANY sauces and it was a 13-15 minute wait. Don’t go here, literally ANYWHERE else in a 2 mile radius of this chick fil a will be better. Imagine if this was somebody’s first chick fil a they had been to, it’s so bad that they’d prefer burger king, and I don’t blame them.

Atmosphere: 3

Food: 1

Service: 1

Sean Mcmahon

Stay away manger Ron is no good then all the young kids think it’s a joke

Food: 1

Service: 1

Chad Lawrence

Stay away

Atmosphere: 1

Food: 1

Service: 1

Lisa Senkiw

Over a 20 minute wait and still didn’t get the order close to being right no waffle fries or drinks

Walter Blanton

Stay away Ron does not take care his customers

Emmy

Ron and Steph are terrible. The manager at 8 o’clock at night wrong order. Don’t offer nothing I have to argue to get your money back. Go to a different Chick-fil-A.

Atmosphere: 1

Food: 1

Service: 1

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