Went for my first time with my husband and friend tonight let’s say was amazing service and food. Shoutout to Samantha to be one amazing server, was very attentive on our needs and our orders. The food was hot and on point plus fast service. Also Chivis amazing host helping out Samantha and the rest making everything run smoothly. We will be back when we are in town. Best Mexican food in Burbs of Chicago.
Marcus
I used to order here to-go several times a week, but my frequency fell off drastically. Repeatedly never felt super welcomed by most of the staff, although 2 staff members were great. (Mike is the man) Went back recently as was dismayed that new higher prices also included serving in store meals on torn off styrofoam containers. I don’t know what happened, but the perception this creates is not good and the food quality is growing increasingly hit or miss.
Atmosphere: 2
Food: 4
Service: 2
Joseph
Rice cold and steak was not fresh please do not eat here and my food wasn’t free I paid for what I ate even after explaining to y’all that the food was cold you guys tried to rewarm my rice and we said we ok we will pay for what we ate which was $33 you guys gave us old food and tryna lie on here people watch these places they dnt respect you they Dnt respect you or your money
I think they are no longer in business. We went during open hours per website.
mocha chappell
We love traveling to this restaurant. Thanks to the friendly staff for making my family feel welcomed. And it's good to see that some of the employees are bilingual it helps alot!
I was excited to try Jalisco in Gurnee, but my experience was a complete letdown. First off, they microwave their tortillas! You can easily tell—the tortillas were dry, rubbery, and tasted stale. For a restaurant claiming to serve authentic Mexican food, this was a huge disappointment.
To make matters worse, the customer service was horrible. The lady who served us had such a rude attitude, like we were inconveniencing her just by being there. She was impatient, unhelpful, and downright unfriendly. Between the microwaved tortillas and the terrible service, I can’t recommend this place at all. Never going back!
On top of everything, it was definitely not worth the $40 I spent. For that price, I expected fresh, authentic food and decent service, but instead got microwaved tortillas and rude staff. The quality just didn’t match the cost, and I left feeling completely ripped off.
Ordered 20 tacos and two orders of chicken soup and was only given 12 tacos. When I called the restaurant to let them know I was missing tacos the lady on the phone asked me to drive back to the restaurant with the food so they can count the tacos. In other words, didn't Believe they gave me an incomplete order. The women never apologized and could be heard asking the cook how many he placed in the bag. Will never go back to Jalisco...there are plenty of other Mexican Restaurants. My mistake was Not Counting the food before leaving the restaurant.
Service: 1
Page Bradley
Parking: Lots of parking means not a lot of people waiting to eat there.
Angel Perez
I going to make my comment simple this place it’s not good at all, food it’s very expensive and tastes horrible, stuff pretty rude and also they take forever for anything
Atmosphere: 1
Food: 1
Service: 1
Yair Castaneda
Good food
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fish
Bubbles
The menu is huge. Nice decor. Decently prepared food. The meat seasoning is very tasty.
Went for my first time with my husband and friend tonight let’s say was amazing service and food. Shoutout to Samantha to be one amazing server, was very attentive on our needs and our orders. The food was hot and on point plus fast service. Also Chivis amazing host helping out Samantha and the rest making everything run smoothly. We will be back when we are in town. Best Mexican food in Burbs of Chicago.
I used to order here to-go several times a week, but my frequency fell off drastically. Repeatedly never felt super welcomed by most of the staff, although 2 staff members were great. (Mike is the man) Went back recently as was dismayed that new higher prices also included serving in store meals on torn off styrofoam containers. I don’t know what happened, but the perception this creates is not good and the food quality is growing increasingly hit or miss.
Atmosphere: 2
Food: 4
Service: 2
Rice cold and steak was not fresh please do not eat here and my food wasn’t free I paid for what I ate even after explaining to y’all that the food was cold you guys tried to rewarm my rice and we said we ok we will pay for what we ate which was $33 you guys gave us old food and tryna lie on here people watch these places they dnt respect you they Dnt respect you or your money
Atmosphere: 1
Food: 1
Service: 3
The hours are wayyyy off...they don't close at 11
Atmosphere: 1
Food: 1
Service: 1
Nice service.. fast food.. thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carne Asada
Delicious food, good prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tortillas, Chips & Salsa, Carne Asada
I think they are no longer in business. We went during open hours per website.
We love traveling to this restaurant. Thanks to the friendly staff for making my family feel welcomed. And it's good to see that some of the employees are bilingual it helps alot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Chips & Salsa, Tostada, Enchilada
They are open late, good people and great food
Atmosphere: 5
Food: 5
Service: 5
I was excited to try Jalisco in Gurnee, but my experience was a complete letdown. First off, they microwave their tortillas! You can easily tell—the tortillas were dry, rubbery, and tasted stale. For a restaurant claiming to serve authentic Mexican food, this was a huge disappointment.
To make matters worse, the customer service was horrible. The lady who served us had such a rude attitude, like we were inconveniencing her just by being there. She was impatient, unhelpful, and downright unfriendly. Between the microwaved tortillas and the terrible service, I can’t recommend this place at all. Never going back!
On top of everything, it was definitely not worth the $40 I spent. For that price, I expected fresh, authentic food and decent service, but instead got microwaved tortillas and rude staff. The quality just didn’t match the cost, and I left feeling completely ripped off.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered 20 tacos and two orders of chicken soup and was only given 12 tacos. When I called the restaurant to let them know I was missing tacos the lady on the phone asked me to drive back to the restaurant with the food so they can count the tacos. In other words, didn't Believe they gave me an incomplete order. The women never apologized and could be heard asking the cook how many he placed in the bag. Will never go back to Jalisco...there are plenty of other Mexican Restaurants. My mistake was Not Counting the food before leaving the restaurant.
Service: 1
Parking: Lots of parking means not a lot of people waiting to eat there.
I going to make my comment simple this place it’s not good at all, food it’s very expensive and tastes horrible, stuff pretty rude and also they take forever for anything
Atmosphere: 1
Food: 1
Service: 1
Good food
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fish
The menu is huge. Nice decor. Decently prepared food. The meat seasoning is very tasty.
Atmosphere: 5
Food: 3
Service: 5
Loading...