Girl yelled at me after the guy that took my order said I could exchange ham for bacon. She wouldn’t make my sandwich without charging me more after I already paid. Super rude and went out of her way to not serve me. I don’t need a sandwich that bad! Will not be back!
Kenosha McElroy
The sandwich was hot but not tasty as I thought it should be. I had the cheesesteak. The restaurant was very clean and plenty of seating. Service can definitely be enhanced…they do speak but a smile/friendliness would a bonus.
Julia
The food was good. Ordered it before online and it was my very first time stopping by and ordering food. Customer service sucks. Lady at the counter (doesn’t have the name tag on) was rude, the music is too loud and I barely heard her. She was touching her face, phone, and was cutting the meat without washing her hands
Sam Giovenco
I was just in 7:40 p.m. February 21st to pick up an order for Brian for GrubHub. The two employees went out of their way to not prepare Brian's order. Somehow, they think that our customers don't matter, and that is an unacceptable attitude. The girl in front was the only one working while the young guy just walked back and forth doing absolutely nothing. He even asked the girl what order is he waiting for, and she told him. He did absolutely nothing to facilitate the order. This kind of disrespect to the customer to GrubHub and me the driver, like I said, is unacceptable. I've never had a problem at this Jersey Mike's until tonight with these two lackadaisical employees. Oh, and lest I forget, the girl finished the order, but kept the bag placed on the back counter. Rather than me, ask her for the bag, I just canceled the order and left because I knew if I said anything, I would get some major attitude from her. I've been doing this long enough to know when an employee has an ax to grind . I hope the next time I'm in here that it's a lovely experience with these two, full of respect, courtesy, and good prompt, service, that we on this end deserve and expect nothing less than.
Stephen \u0026 Joann
Update: The manager of this Jersey Mikes reached out and personally apologized for the inconvenience which I really appreciated. Put a ticket into customer service.
I have a hacked order via my shore points at this location and no way to cancel before opening, which is when the order is places for....
Ms J
They are ok but I wish the tall guy stop eating on the line ! As you rung up the gentlemen you ate, then ate again before putting on gloves to go cook the meat ! Very unprofessional!
Connor Cicero
They are super cool. You should come here for every meal.
Atmosphere: 5
Food: 5
Service: 5
Christopher White
This Jersey mikes is literally the best one the food is always fresh they know my order soon as i walk in . I get the number seven it’s always fresh every bite I love it The manager is a wonderful cool person she makes everyone feel welcome , Clifford is a real vibe he made my sandwich very well the #7 from this jersey Mike in gurnee is amazing I mean that sandwich was wonderful I tasted every ingredient I couldn’t be happier , that Guy Tyler was nice also very productive conversation, very clean I sat down and I was proud to eat here . Oh yeah Sarah at the Glenview she ok as well but not not like this Gurnee store
Atmosphere: 5
Food: 5
Service: 5
Bill Giles
Made Sandwiches incorrectly then argued with me about having to make them correct.
Food: 1
Service: 1
Brittney
Came here after six flags at 8 they close at 9 and before I said a word the worker said they were out of bread..? But their open sign was on?
We love their grilled portobello mushroom vegetarian option, it is absolutely a delicious sandwich!
Atmosphere: 5
Food: 5
Service: 5
waqar mughal
One of the worst customer service experience in a recent memory. Seemed like extremely rude employees didn’t want to be there or just mad at each other.
Atmosphere: 1
Food: 2
Service: 1
Laura Huseinovic
I placed an Uber eats order to this location on Monday April 22nd at 8:08PM. While waiting for the order, I receive a notification from Uber eats at 8:43PM that my order was cancelled. I called the location and spoke with one of the two workers who were working that night who told me my order was cancelled because they don’t take orders after 8:30PM. I asked if they would take my order over the phone, he paused for moment before telling me no I would have to come in. I rushed out the house and walked into the location at 8:59PM. I asked for an Italian on wheat and the shift lead who was working responded to me saying “We don’t have an online order for Laura”. I said “I didn’t even tell you my name” he said that it was the same order that got cancelled. I said I know that’s why I came in I just spoke with the other employee who told me I could come in and place my order. The shift lead just stood there and looked at me and said “so you still want the sandwich?” I said yes of course that’s why I came here, if you had taken it over the phone I would’ve just picked it up. He began making the sandwich the no lettuce no tomato only the meat and cheese, I asked him where are the toppings and he says “oh you want that too”. I didn’t give this shift lead any attitude because he was acting like he would spit in my sandwich. They both start talking and telling me that the orders get canceled through Uber eats if they are placed on or after 8:30PM I showed him my phone and the picture attached here in my review I placed the order at 8:08PM; they didn’t know how to respond. I asked the employee who spoke with me on the phone who was in charge that night and he confirmed the one making the sandwich was his boss. The shift lead refused to give me his name when I paid. When I got home I reached out to Uber eats who confirmed there was a driver assigned to the order who was notified from the store they were out of stock in items. I advised Uber eats they were fully stocked when I got there ; I attached there response as well. Today I spoke with the manager Naubella, I asked for the name of the manager who worked Monday night, she stated she’s the only manager, and that it was a shift lead; she didn’t give me his name. She stated they take orders all the way til 9PM at closing; my order shouldn’t have been cancelled. She attempted to start offering off things, I told her I didn’t make the order to get a free sandwich and I don’t want anything for free. I let her know she has a employee in charge that’s killing her business, delivering horrible customer service also training her other employees to do the same. The owner needs to reevaluate her business and the employee as a shift lead position, I wouldn’t even hire him to just take out the trash.
0 stars all options listed above for this location
Recommended dishes: Sandwich
jtmartin121
Showed up at 8:15pm on a Tuesday night. This location is open until 9pm so it’s not like we walked in 5 minutes before closing. The employees didn’t even try to hide their annoyance that they had to serve me. Heaven forbid that they actually had to do their jobs! The sub they made me reflected their annoyance with me being there. Seems like a common theme in all these reviews…average food and horrible immature service. Save your money and go eat somewhere else. This place clearly needs new management. I’d give this place zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Brent Yurschak
Short version: Food good; in-store service abysmal. Long version: Arrived at 12 noon on a Saturday with four parties ahead of me in line (they ordered 1, 1, 2, and 4 sandwiches). AFTER 25 MINUTES IN LINE, I was able to place my order for 4 sandwiches, and 10 MINUTES LATER was able to leave with the 4 sandwiches, two of which were on white bread when we had asked for rosemary and wheat for them. 35 minutes of my time was spent there. Maybe there were staffing issues, but only one person seemed to know what they were doing and the other employees were not moving urgently during the lunch rush. Online / app orders seemed to be filled on time so it just may be that you should order that way so you don't spend 35 minutes in the store before leaving with your sandwiches. I will say that we all found the sandwiches to be tasty.
Girl yelled at me after the guy that took my order said I could exchange ham for bacon. She wouldn’t make my sandwich without charging me more after I already paid. Super rude and went out of her way to not serve me. I don’t need a sandwich that bad! Will not be back!
The sandwich was hot but not tasty as I thought it should be. I had the cheesesteak. The restaurant was very clean and plenty of seating. Service can definitely be enhanced…they do speak but a smile/friendliness would a bonus.
The food was good. Ordered it before online and it was my very first time stopping by and ordering food. Customer service sucks. Lady at the counter (doesn’t have the name tag on) was rude, the music is too loud and I barely heard her. She was touching her face, phone, and was cutting the meat without washing her hands
I was just in 7:40 p.m. February 21st to pick up an order for Brian for GrubHub. The two employees went out of their way to not prepare Brian's order. Somehow, they think that our customers don't matter, and that is an unacceptable attitude. The girl in front was the only one working while the young guy just walked back and forth doing absolutely nothing. He even asked the girl what order is he waiting for, and she told him. He did absolutely nothing to facilitate the order. This kind of disrespect to the customer to GrubHub and me the driver, like I said, is unacceptable. I've never had a problem at this Jersey Mike's until tonight with these two lackadaisical employees. Oh, and lest I forget, the girl finished the order, but kept the bag placed on the back counter. Rather than me, ask her for the bag, I just canceled the order and left because I knew if I said anything, I would get some major attitude from her. I've been doing this long enough to know when an employee has an ax to grind . I hope the next time I'm in here that it's a lovely experience with these two, full of respect, courtesy, and good prompt, service, that we on this end deserve and expect nothing less than.
Update: The manager of this Jersey Mikes reached out and personally apologized for the inconvenience which I really appreciated. Put a ticket into customer service.
I have a hacked order via my shore points at this location and no way to cancel before opening, which is when the order is places for....
They are ok but I wish the tall guy stop eating on the line ! As you rung up the gentlemen you ate, then ate again before putting on gloves to go cook the meat ! Very unprofessional!
They are super cool. You should come here for every meal.
Atmosphere: 5
Food: 5
Service: 5
This Jersey mikes is literally the best one the food is always fresh they know my order soon as i walk in . I get the number seven it’s always fresh every bite I love it The manager is a wonderful cool person she makes everyone feel welcome , Clifford is a real vibe he made my sandwich very well the #7 from this jersey Mike in gurnee is amazing I mean that sandwich was wonderful I tasted every ingredient I couldn’t be happier , that Guy Tyler was nice also very productive conversation, very clean I sat down and I was proud to eat here . Oh yeah Sarah at the Glenview she ok as well but not not like this Gurnee store
Atmosphere: 5
Food: 5
Service: 5
Made Sandwiches incorrectly then argued with me about having to make them correct.
Food: 1
Service: 1
Came here after six flags at 8 they close at 9 and before I said a word the worker said they were out of bread..? But their open sign was on?
Restaurantji Recommends
We love their grilled portobello mushroom vegetarian option, it is absolutely a delicious sandwich!
Atmosphere: 5
Food: 5
Service: 5
One of the worst customer service experience in a recent memory. Seemed like extremely rude employees didn’t want to be there or just mad at each other.
Atmosphere: 1
Food: 2
Service: 1
I placed an Uber eats order to this location on Monday April 22nd at 8:08PM. While waiting for the order, I receive a notification from Uber eats at 8:43PM that my order was cancelled. I called the location and spoke with one of the two workers who were working that night who told me my order was cancelled because they don’t take orders after 8:30PM. I asked if they would take my order over the phone, he paused for moment before telling me no I would have to come in. I rushed out the house and walked into the location at 8:59PM. I asked for an Italian on wheat and the shift lead who was working responded to me saying “We don’t have an online order for Laura”. I said “I didn’t even tell you my name” he said that it was the same order that got cancelled. I said I know that’s why I came in I just spoke with the other employee who told me I could come in and place my order. The shift lead just stood there and looked at me and said “so you still want the sandwich?” I said yes of course that’s why I came here, if you had taken it over the phone I would’ve just picked it up. He began making the sandwich the no lettuce no tomato only the meat and cheese, I asked him where are the toppings and he says “oh you want that too”. I didn’t give this shift lead any attitude because he was acting like he would spit in my sandwich. They both start talking and telling me that the orders get canceled through Uber eats if they are placed on or after 8:30PM I showed him my phone and the picture attached here in my review I placed the order at 8:08PM; they didn’t know how to respond. I asked the employee who spoke with me on the phone who was in charge that night and he confirmed the one making the sandwich was his boss. The shift lead refused to give me his name when I paid. When I got home I reached out to Uber eats who confirmed there was a driver assigned to the order who was notified from the store they were out of stock in items. I advised Uber eats they were fully stocked when I got there ; I attached there response as well. Today I spoke with the manager Naubella, I asked for the name of the manager who worked Monday night, she stated she’s the only manager, and that it was a shift lead; she didn’t give me his name. She stated they take orders all the way til 9PM at closing; my order shouldn’t have been cancelled. She attempted to start offering off things, I told her I didn’t make the order to get a free sandwich and I don’t want anything for free. I let her know she has a employee in charge that’s killing her business, delivering horrible customer service also training her other employees to do the same. The owner needs to reevaluate her business and the employee as a shift lead position, I wouldn’t even hire him to just take out the trash.
0 stars all options listed above for this location
Recommended dishes: Sandwich
Showed up at 8:15pm on a Tuesday night. This location is open until 9pm so it’s not like we walked in 5 minutes before closing. The employees didn’t even try to hide their annoyance that they had to serve me. Heaven forbid that they actually had to do their jobs! The sub they made me reflected their annoyance with me being there. Seems like a common theme in all these reviews…average food and horrible immature service. Save your money and go eat somewhere else. This place clearly needs new management. I’d give this place zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Short version: Food good; in-store service abysmal. Long version: Arrived at 12 noon on a Saturday with four parties ahead of me in line (they ordered 1, 1, 2, and 4 sandwiches). AFTER 25 MINUTES IN LINE, I was able to place my order for 4 sandwiches, and 10 MINUTES LATER was able to leave with the 4 sandwiches, two of which were on white bread when we had asked for rosemary and wheat for them. 35 minutes of my time was spent there. Maybe there were staffing issues, but only one person seemed to know what they were doing and the other employees were not moving urgently during the lunch rush. Online / app orders seemed to be filled on time so it just may be that you should order that way so you don't spend 35 minutes in the store before leaving with your sandwiches. I will say that we all found the sandwiches to be tasty.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sandwich
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