McDonald's

5555 Grand Ave, Gurnee
(847) 336-8865

Recent Reviews

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Vsevolod Krikunenko

I liked the food a lot and a great people! Taco dinner! Steak tacos were awesome, very fresh meat! Gracias amigos!

Kyleigh Dunavant

Dirty dirty and dirty place. I would rather eat it out of the garbage

Atmosphere: 1

Food: 2

Service: 1

H V

Clean facility with a playground for kids.

Atmosphere: 5

Food: 4

Service: 4

Jesse

I'm not sure I've ever eaten a colder fry really hope I don't end up sick. Can't do this place anymore

Atmosphere: 1

Food: 1

Service: 1

Ruthie Georgiou

The guy mopping shoved a mouse out of the restaurant without others seeing gross

Conor Cook

We came here on Sunday, October 26, 2025, and we didn’t have any problems. The drive thru was fast and efficient and the person who took our order was very nice and friendly. The food tastes good (as always) and there was no wait. (Written 11-3-25)

Food: 5

Service: 5

Matt Stetson

Even if you're in the lobby, they will force you to drive through the drive thru to pick up a mobile order. HOW DOES THAT MAKE SENSE? Will never patronize this location again as they don't understand logic and are irrational.

Atmosphere: 1

Food: 1

Service: 1

Kylie

I will say the woman taking order was FABULOUS! She is a professional multitasker. What I don't appreciate is the woman who is handing out the food being rude, especially when I have to come back in and she is sitting there talking about me while I am right there.

Food: 3

Service: 1

Laura Rogers

HORRIBLE… HORRIBLE CUSTOMER SERVICE.. I placed an order on the app, and came through drive thru and provide my code from the app, and they didn’t have my order, couldn’t find my code, couldn’t find anything, wouldn’t even make my order when it was PAID FOR, and receipt was showed that it was paid for along with my CODE. I had MY FAMILY waiting on food. NEVER WILL I EVER COME BACK TO THIS MCDONALD WITH THE DISRESPECT FROM EMPLOYEES AND MANAGEMENT.

Atmosphere: 1

Food: 1

Service: 1

Vanessa

Everytime I pass by, the employees are usually very friendly. My food is hot majority of the time and they always get my food right! And they have a spacious parking lot! It faces a little pond and is nice if you want to eat in your car.

Food: 5

Service: 5

BB King

Basic burgers with 1/8 lbs Patty's shouldn't be over $3. Fast food is at a point where they will price themselves into negative sales numbers.

Atmosphere: 2

Food: 4

Service: 3

Laura Meyer

The one thing to note is the bathrooms here are tiny. If you come during a busy time, plan on waiting a bit to use the restroom

Atmosphere: 3

Food: 4

Service: 4

Hugo Ruiz

The best fast food in North America, always top-notch service.

Atmosphere: 5

Food: 5

Service: 5

Anna Parasich

We got a drive through order. And for that we did pulled up to the speaker and provided our code for it. It was not clear in which window we need to go because whoever was telling me that was not loud enough and enthusiastic. After we pulled up to the next window and nobody ask what’s the order or something like that. Worker was trying to get us the wrong order. I told her that we didn’t order that and in return I got attitude and yelling. I did provide my code and they told me my name. So they should be aware who is next in the line. And I was told that I need to go around again even though I told my code. And by the way, food was cold so I don’t understand why it took so much time even to give it to us.

Atmosphere: 1

Food: 1

Service: 1

MUHAMMET MURAT USLU

We asked for 4 ice cream cones, but they brought melted ice cream and we wanted to return it. The employee was very rude and would have beaten us while paying. We were not satisfied at all. This was a female employee.

Atmosphere: 1

Food: 1

Service: 1

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