Starbucks
1500 Nations Dr, Gurnee
(847) 336-0917
Recent Reviews
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after multiple times coming to this location this is genuinely the slowest starbucks i’ve ever been too
Food: 5
Service: 1
Nice 👌
Atmosphere: 5
Food: 3
Service: 5
Good as always.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Iced Caramel Macchiato
Finally decided to review since it's happened all three times I've attempted to get a drink from this location (twice this winter, once last winter). Customer service is terrible. This is a very busy Starbucks location. It's on the way to my kids basketball games, thus convenient. However, all three times, the drive through was packed and I decided to go inside the restaurant. Multiple baristas working hard, but not one barista acknowledged my family and I standing at the register to order. Stood for nearly 5 minutes all three times before an acknowledgement despite being looked at. I fully understand being busy. I feel for them. However, a "I'll be with you in a minute (or 5 minutes or something) is warranted. It's basic customer service. When they do acknowledge, the baristas are unable to give an estimated order completion time....something as simple as "its taken approximately 10 minutes to get orders out" or something would be appreciated. Two of the times I waited, I ended up leaving before ordering. The one time I ordered, I ended up asking for a refund because 15 minutes had surpassed and I needed to get my kid to basketball. As I said, I understand busy, but something is amiss at this Starbucks location.
Atmosphere: 1
Food: 3
Service: 1
(Around 6am, Saturday, February 1, 2025)
We stopped here on the way to O'Hare to see off our sailor. Never have i sat at the drive thru so long that not only did they forget I was there but also had not given me my whole order. We were waiting for a caffe misto. Easy. (I was a barista for years)... When someone did come to the window (not the person who was there before) they thought we were the next car.
Food: 4
Service: 1
Waited at the counter for 5 min while all the workers stood around and chatted with each other. Wasn’t even greeted or told just a minute.
Atmosphere: 1
Service: 1
I never leave reviews but what on earth is going on with this Starbucks location? I just waited 30 min in the drive through, 10 of those minutes I was at the actual window. I could see Starbucks workers walking around and there weren’t many customers inside. Then my venti tastes like water because there’s way more ice than other locations use. It’s like the EVERY time I come here. Why is it sooooo painfully slow? They’re no busier than the countless other locations I go to and they’re not understaffed either.
Atmosphere: 1
Food: 1
Service: 1
This location is such a bummer. I gave it a second shot hoping for redemption, but nope—Both times, they were out of EVERYTHING. This time? No brulee, no praline, no cranberry bars, no apple croissants. It was like the Hunger Games of pastries and we were losing, lol! We had to scrap our order twice, just to cobble together something they actually had in stock. The chaos didn’t end there either- They had one line for ordering, drink pickup, and food pickup. Everyone was accidentally snatching each other’s lattes and breakfast sandwiches. And the interior? NO. Cold, uninviting, and about as cozy as a waiting room. No nooks, no comfy chairs, just cheap wooden seats and a hard bench straight out of a low-budget diner. Definitely not the warm, snuggly coffee shop vibe you’d expect. Other locations? Dreamy. This one? Hard pass.
Atmosphere: 2
Food: 2
Service: 3
Waited in the drive-through line for 25 minutes when the line was short and no one was inside. No explanation when I got to the window. No apology. No nothing. Only giving two stars because my drink was made properly.
After a day at Six Flags, this was a great stop to get rejuvenated! Delicious coffees all around!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This location - recently- coffee machine broke so no coffee at Starbucks! Today - out of sleeves for our coffee cups . So husband burned his hands trying to carry the cups back to the car . What’s going on here ? Kenosha SB is much better
Atmosphere: 3
Food: 3
Service: 1
Horrible service. Employees were all chatting. Never acknowledged me once. After 18 minutes waiting, I asked and was given a very rude response that they were working on it. Three customers came in and ordered, picked up and left. I have a feeling it’s due to poor management. The store looked dirty and beaten up.
Atmosphere: 1
Service: 1
Super duper employees
Atmosphere: 5
Service: 5
I order pink drink they giving me green matcha ?
Atmosphere: 1
Food: 1
Service: 1
I do the drive thru daily and always get polite service
Coffee is always hot and food is decent
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Egg Bites
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