Jimmy John's

4593 W Higgins Rd, Hoffman Estates
(847) 645-9556

Recent Reviews

Susan Koleff

Everyone is friendly and

Atmosphere: 5

Food: 5

Service: 5

Carrie Marino

I really wish I read reviews before eating here because the bad reviews are spot on. I got the same sub I get at other locations and this one I thought they toasted it because the bread was dry and hard and the inside the sandwich was pretty dry itself. I ate it because I was starving but my daughter threw out half of hers. I wasted $25 and won't ever go to this location again. First time here too and last time.

B

I love love Jimmy John's and I'm always so excited to get it. Well for some reason this day I went the sandwich seemed so much smaller, there was not a lot of meat on there either. I mean if I'm paying that much for a sandwich I'd expect it to be a lot more full than it was. Food still good but becoming to expensive for the amount of food I get.

Atmosphere: 2

Food: 3

Service: 4

Mike Bobnick

Great subs to take out of the store and eat elsewhere.

Atmosphere: 1

Food: 5

Service: 4

Michael Sporleder

They Literally forgot the meat in my wrap and would not fix it outside of a refund. The employees are apathetic and the sandwiches are typically much worse than any other JJ locations. Thank for ruining my lunch, and my budget. Would have been a simple remake and a 3min drive to just make it right, but clearly the staff and managers don’t care at all. Get yourself some which which, Jersey Mikes, or even subway before eating at this poor excuse of a JJ. Pathetic customer service and an even more pathetic wrap.

Atmosphere: 1

Food: 1

Service: 1

Hemil Gandhi

Stafff not good they started laughing at me for no reason if felt insulted

Atmosphere: 1

Food: 5

Service: 1

Selina Zagal

I got 2 sandwiches from here today and I noticed that one of the employees did not change his gloves after I gave him cash. I understand that he and his coworkers were slammed with orders (the floor was a mess), but knowing how food safety works, he could’ve changed his gloves after the busy rush. Thanks to that mistake, I got food poisoning.

Merrily Ruetsche

So I’m not big on writing bad reviews, but this place is only consistent in most likely getting your order wrong and delivery being extremely late some days (even in the same shopping lot). I order the little John #3 a lot, tuna, and consistently I get roast beef. I don’t even want to call because last time I happened and I called I got promised a free sandwich to make up for it which they fell through on (same location, right next to my job). Just really disappointed. Probably won’t be ordering here anymore as a result ):

Sean B.

I love Jimmy John's but the customer service at the location was awful! One teenager working on a Sunday and he didn't greet me or say anything at all to me during my whole order.

A Z

Owner of this franchise is a real miser, she has raised prices on sandwiches and removed the amount of meat you get in your sandwich. If you like paying $11 for a loaf of bread and chips this the place for you. The kid behind the counter tells me they are now being told to only use only “3” thinly sliced pieces of meat…. Go to jersey mikes if you want a quality sandwich with better quality ingredients. Don’t send me an automated apology from corporate either.

Jay cee

Service is ok.Fast but the place isn't very busy either

Ravi Vasnani

Went to go get jimmy johns at 7:45pm. They were closed despite their hours saying they close at 9pm.

Diana Basaraba

Asked to build my own (using vegetables). They said it’s not Subway, and then started asking what vegetables I want??

Alex A.

Very rude. The girls working tonight had no customer service. They "couldn't serve me" so I will never eat here again. If I had employees that couldn't serve customers I would get rid of them so I wouldn't have to close my business.

Maria G.

I love Jimmy John's, I was having a bad day today so I decided to treat myself and i was so excited to get my sandwich and I walked in and said hi, the lady said hi...nothing else so I proceeded to ask for the Pepe...this older lady w/ a tattoo on her left arm (she wasn't wearing a name tag) cut me off mid sentence and mumbled something about closing a register?? I don't know what she said but she shut me up and didn't apologize... fine whatever, i waited patiently. When she was finally ready I ordered and she had me repeat myself multiple times, also fine but apparently she couldn't hear me very well so I raised my voice so she could hear me and this lady apparently thought I was raising my voice to be rude and she starts giving me major attitude and raising her voice. That was the last straw, I can handle rude, I'm a nurse I deal with rude angry sick people all the time but this was beyond rude multiple times. I walked away and and she smirked and said "okay". I can't, HORRIBLE customer service.

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