Steak 'n Shake

1960 W Morton Ave, Jacksonville
(217) 245-9422

Recent Reviews

Pam Pherigo

5 employees working but had to ask for someone to come take our order. Food came & barely had fries, cheese sauce was runny & one of our plates had dried mustard on it. Took plate of food back up to counter to ask them to remake it with a clean plate & again noone was around so had to yell for someone to come help us.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Oreo Mint

Ethan Coatney

Always a great experience at Stake 'N ShakeFood is always hot fresh and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon 'N Cheese Single Steakburger, Fries

Nedra Whitted

I will never step foot again. I left my order on the table uneaten. Not a welcome place for me.

Atmosphere: 1

Food: 1

Service: 1

Yohanap I.

I am lactose intolerant but I swear to you I will risk it all for a Steak 'n Shake Milkshake. To date I haven't had one better... that is all.

Harlie

It is always the best restaurant I have ever been too! The food comes quick, the service is great, the staff is amazing! They are always great no matter what! Always 5 stars for me!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger with Fries, Cheese Fries

Joe's Discharge

Really just sucks. The menu is limited missing tons of items they used to have, and they no longer have waiters bringing you the food and refilling your drinks. What even is this dining model? It doesn't make sense. Is it like McDonald's?

Tom Nelson

The food was okay. Needed a little

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Onion Rings

Harry hileman

food was bad, not what i was expecting from a Steak 'n Shake. service was slow and dirty tables. i would suggest just driving right through and finding another place.

Atmosphere: 2

Food: 1

Service: 1

Reid Charles

Steak & Shake has gone downhillEver since the change in ownership. Basically, they elamated the old menu. Now it's just another so-so buger joint!

Atmosphere: 4

Food: 2

Service: 4

L D

Tried to walk in at 8:15 pm on Sunday night. Doors were locked. People eating inside. Hours were until 9:00 pm. Drove through drive-thru and asked why doors were locked. Manager said they were short-handed, but would take order at drive-thru. Bull!! Seemed to me they were just trying to close up early. Lost my business.

Gary Stiles

Pretty sad to see that they got rid of the waitresses. Now it's just like a basic driving with high prices. Sad

kyle sweeten

Went through the drive through to order food and sat there forever with no answer, so we went and pulled around to the window and they are crawling around on the floor to try and avoid customers, they finally came to the the window and preceded to tell us that they are closed because they didn’t have anyone for an hour. They should have just been straight forward about it instead of crawling around on the floor and one of them tried to say she was the manager!

Tobias Malin

It would have been 5 stars but they are short staffed. But the ones there are still making good food.Kid-friendliness: Comfortable and the kids both won a stuffed animal.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Frisco Melt, Onion Rings

Blake Barnett

Everything was right, fresh, and delicious. Friendly staff and quick service.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Hamburger with Fries, Frisco Melt, Western BBQ

dave c

The quality has gone down hill and the management allows workers to do un sanitary practice right in front of them and they say nothing burger board is more of a steak n shake now they are getting my business for now on

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