Dunkin'

After I waited for the line to subside, I approached the counter & asked for some hot water(in my personal cup) only for the girl to look down the counter at another employee without saying a word to me. I thought she didn't hear me, so I politely asked her again if I could please have some hot water! A guy approached & said we charge $2.00 for that. I said $2.00 for hot water? He said, " yes, there's a $2.00 charge for hot water." I said wow well thank you for letting me know. Unfortunately for them, their lack of sales skills, lost out on the chance to make more than $2.00. Especially since my husband was standing there deciding on what flavor of a dozen donuts, he wanted to buy.

But thank goodness there was a 7/11 in the parking lot. Donuts for cheaper & hot water on a cold day in November for free!!! SMH!

Wow $2.00 for hot water in a service center in Illinois, plus all the tolls, & no customer service.

I just wonder if all the other people paid for hot water, or if they went to 7/11 too?

Just saying... Always be aware of where you spend your dollar. Know what you are paying for. Your dollar has a value & you choose the service & what you get when you pay for it.

I don't pay for poor service or bad experiences.

Atmosphere: 1

Service: 1

There's a strong reason this DD only has a 2.3 rating. The service I experienced was blatantly unfavorable. Since it appears the change to be more customer friendly is evidently slow or not intended, I recommend travelers, visitors of all categories spend their monies at one of the other venue inside the plaza. The workers were despicable. Also, freshness is not their strong point, so that implies laziness. Again, stay away until they [mgmt] or [ownership] starts to care!

Atmosphere: 3

Food: 3

Service: 2

Do not know how to handle mobile app orders

Service: 1

The latte tasted burnt.

Atmosphere: 5

Food: 1

Service: 5

Can't even rate the food because no one answers the drive through!! Been there several times now for about 4 or 5 minutes and no one bothers. Never going back.

Atmosphere: 1

Food: 1

Service: 1

They use microwave to toast a bagel,,, was horrible experience

So many employees and service is horrible. They should be all ashamed in not taking pride in their work and their bosses should know that they are chitchatting, eating, and not paying attention to orders that come in. Management here is lacking and have no control.

Atmosphere: 2

Food: 2

Service: 1

Terrible service. Rude employee.

Atmosphere: 1

Food: 1

Service: 1

Take out the kiosk app. Nobody can use it and it takes forever. Let us order from a person. Guy in front of me cancelled and I went to McDonalds for coffee.

Atmosphere: 1

Food: 5

Service: 1

The people seemed fine, not really sure what everyone is complaining about. It's a DD, not a Cafe...

Atmosphere: 5

Food: 5

Service: 5

Regular hot coffee at this location is off. Been here 4-5 times in the past month and every time the coffee does not taste right.

Atmosphere: 3

Food: 2

Service: 3

If I could give no stars, I would. Pulled up to the drive thru and got asked if I was using the app, and that was it. No communication after that. I even moved up to the window to make sure they got my order and NOTHING! Waited 5 minutes at the window, hearing the music blasting, and still no one came to the window. After that, I left. Never coming back to this place.

Atmosphere: 1

Food: 1

Service: 1

Waste of time, just don't go here

Take forever just for donuts. Are really slow at preparing food aven after having a long line

No donuts